Where will telehealth fit in the post-pandemic landscape?


As telehealth use increased rapidly in the early months of the pandemic, patients, health plans and health care professionals got a rapid education in the value of telehealth along with the challenges of pivoting to video, phone, text and other modes of communication. Included Health's Dr. Prentiss Taylor sees value in developing virtual-first models and training clinicians as virtualists who can make the most of the medium, while Wellframe's Mohammad Jouni urges health plans to think about telehealth as the sum of all remote interactions and serve as data integrators who can bridge silos and connect all ways of delivering care.

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