Alerts, messages in EHR inboxes overwhelm physicians

2021-09-24

Even before the pandemic, physicians were overwhelmed by the deluge of automated messages, test results and inquiries from patients in their EHR inboxes every day, and even staff hired to handle inbox messages say they, too, are overwhelmed. Three new billing codes for online digital evaluation and management may cover a fraction of the time spent on inbox tasks, and workarounds can reduce unneeded automated notifications, but physicians say systemic change is needed.

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