The worst part about success is that it can stall our learning, as we become overconfident and stop listening to other people, LaRae Quy writes. "To become an expert means that we move the marker down the line to show progress has been made," she writes.
The airline industry is an example of how offering clear pricing tiers, starting with a cheap option that offers little or no perks, sets customer expectations and helps them decide whether to spend more, write Thomas A. Stewart and Patricia O'Connell. "By creating a class of service many passengers shun, basic economy appears to have made ordinary service seem less bad," they write.
Why Warmth Is Critical to Your Career If people think you have low interpersonal warmth, "you have something like a 1-in-2000 chance to make the top quartile of effectiveness as a leader," according to Kellogg School of Management Professor Loran Nordgren. Read more.
Sales managers should devote more time to coaching and skill development to help representatives improve and meet goals, writes C. Lee Smith. Through adaptive learning, managers personalize their coaching efforts for each rep's needs and provide information in small bites for more effective retention.
You can prevent meetings from disrupting your day by determining if you need to attend, whether the information could be exchanged electronically or if someone else could go in your place, writes Scott Matteson. If attendance is required, hold fast to the agenda and keep yourself on schedule by lining up your meetings consecutively, he writes.
It can be difficult to maintain user communication quality when sales representatives are on the move and regularly changing their connectivity, writes Skip Chilcott. A formal user adoption program will help sales reps and other users make better use of communication tools while considering factors such as whether a wireless or Wi-Fi connection is in use.
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Palacio Tangara in Brazil and Claridge's Map Room in London are prime examples of hotels that have been designed with the modern business traveler in mind. The Cognac Room at the St. Regis New York has established itself as a comfortable refuge for business meetings.
A new era of sales has begun, in which customers expect sales teams to understand their needs while offering personalized services using tech such as customer relationship management platforms, according to Justin Shriber, vice president of marketing for LinkedIn. "Customers have Alexa and Netflix at home, and they expect salespeople to have that same familiarity of who they are and what they need," he said.
Verizon is offering customers the option to purchase the new Palm smartphone, an "ultra-mobile" device that features a 3.3-inch display and runs a full version of Android 8.1. The phone is envisioned as an "add-on" device that shares a number with a primary phone for users who want to spend less time on their smartphones without sacrificing the functionality that comes with apps.
With the hope of replacing streetlights, officials in Chengdu, China, are planning to implement an "artificial moon" -- a targeted illumination satellite that is eight times brighter than the moon. The launch is expected to happen in 2020, according to the Chengdu Aerospace Science and Technology Microelectronics System Research Institute.