New ideas and products often fail because the one-dimensional process behind them is insufficient, according to John Carter. "The trio of funding, governance and process together make a complete system for growing superb, innovative products, processes and services," he writes.
There are eight major lessons leaders can learn from the pandemic, including the need to be empathetic rather than silent, Jason Nazar writes. He advises leaders to "[u]se this [crisis] as an opportunity to realign your mission, vision, or values with employee happiness and morale."
CEO Aron Ain of Kronos and Ultimate Software says the biggest lesson he learned when the pandemic overshadowed the excitement of the companies' April 1 merger was the importance of focusing on the needs of employees and their families. "[T]he opportunity for inspired leadership has never been more in demand," he writes.
Unilever has learned emphasizing sustainability is good for business with brands in its Sustainable Living division -- such as Dove, Persil, Lipton and Hellman's -- increasing sales faster than its other brands in 2018, said CEO Alan Jope. "Globalization and capitalism are good for a business like ours, but globalization and capitalism at the expense of people and the planet are not," he added.
Employee skills and hunger to learn are more important to long-term business success than technology, advise Becky Frankiewicz and Tomas Chamorro-Premuzic. "Technical competence is temporary, but intellectual curiosity must be permanent," they write.
Businesses must use metrics in a comprehensive way that takes into account the business model and solution validation, according to the Industrial Internet Consortium paper. In addition, the paper says, digital transformation efforts must focus on seven areas of business value, including governance and user experience.
I dressed and went for a walk -- determined not to return until I took in what Nature had to offer.
Raymond Carver, writer, poet
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