Learning to defuse resistance is one of the best ways to effect change successfully, Jim Smith writes. "Without knowing why change is important, people simply won't be interested in making it happen," writes Smith, who provides 10 recommendations to reduce the probability of failure.
Hospitals need to adjust to the new normal brought by the COVID-19 pandemic and seize the momentum for rapid change and capabilities to improve patient experience and boost access to care, says Peter Kung, chief innovation officer for Colorado-based health system SCL Health. Health organizations must shift from fee-for-service to value-based care, find ways to lower health care costs while delivering high-quality results, and create a "digital front door" that can offer unique experiences to patients, Kung noted.
Uncertainty from the pandemic is creating short- and long-term challenges for nonprofits, but it's possible to emerge stronger, writes Steve Zimmerman of Spectrum Nonprofit Services. The first of four critical reimagination steps is assessing organizational goals with input from as many stakeholders as possible, he writes.
The coronavirus pandemic could be the impetus society needs to begin adopting circular economy principles, says economist Pavan Sukhdev. "The time has come for humanity to go through its next evolution, intellectually, emotionally, and recognize that we can be different, we don't have to go back to the same old ways, business as usual," Sukhdev says.
Strategies can be theoretically elegant and practically useless without the right tactical leaders. Too many strategic leaders assume if they just set the direction and explain it well enough, everyone will follow them and they will succeed. However, that doesn't usually work. Read how a leader's direction should be adjusted tactically on a continual basis.
With protests sparked by the murder of George Floyd rippling through our country, the Covid-19 pandemic is laying bare a number of fundamental inequities in our society. The inequities that have become particularly evident are within health, employment, and wealth. While these are not the only aspects of our society in which racial disparity exists, they are the three domains in which the pandemic is highlighting particularly sharp contrasts along racial lines. Read more.
Technologies are emerging that can help industry slash waste and achieve greater sustainability. Paige Morse looks at how digital twins, artificial intelligence and multivariate analysis can reduce energy waste, emissions and off-specification production.
The pandemic and Amazon's emergence have separately made the case for supply chain digitization, Glenn Jones of Blume Global says. "Certainly, the trucking companies and even the ocean carriers have a way to track digitally, through fleet management, or other types of IoT devices," Jones says, "but we're starting to see more and more of the companies putting sensors on containers, not just the trucks."
People generally see what they look for, and hear what they listen for.
Harper Lee, writer
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