Succeeding in the new year means continuing to react to the safety issues and strategic unpredictability of the pandemic, defining ethical processes and doubling down on customer satisfaction, writes Linda Fisher Thornton. She names 10 areas to focus on, with a quote and in-depth link for each.
Creative destruction is always a threat to businesses and jobs, and the only choice is to make this phenomenon work for your company, writes Steve McKee. He proposes the idea of "'creative disruption' -- the ability to hold tightly to your organization's mission but loosely to its model, always being willing to adapt to changing circumstances."
Read more from Steve McKee on SmartBrief on Leadership
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Leaders can connect with employees when they're curious about their daily work as well as the full spectrum of their lives, writes pastor and coach Jeremy Isaacs. "They don't want to just talk about 'work,' they want to know that you care about them as an individual," he writes.
Speakers are well-advised to be honest and direct, although irony and satire can be used to point out unusual situations or to point out the need for change, writes Jim Anderson. Sarcasm can also be a powerful weapon, but it can come off as rude or, worse, be taken literally by listeners.
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A ship's captain must rely on the competence of the crew, and the same goes for leaders anywhere during this pandemic, says retired Adm. John Richardson. "Without these breaks, fatigue sets in, decisions deteriorate, inefficiency increases, and performance drops," he says.
Deregulation in the 1980s freed up secondary parts of the radio -- subcarrier radio frequencies -- for specialized stations that weren't on the dial. These included Muzak, reading services for the blind and Microsoft's attempt to use it to create "smart" coffee pots and watches.