Pandemic changes nature of calls, protocol for dispatchers | Keep up to date on COVID-19 resources through NENA | 9-1-1 calls in NYC at lowest level in years, FDNY says
May 5, 2020
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Making the Call
9-1-1 dispatchers in Onondaga County, N.Y., and Portland, Ore., are getting fewer calls during the coronavirus pandemic, although the former is receiving some about people not practicing social distancing. Portland and Westchester County, N.Y., are also having dispatchers ask callers about potential coronavirus exposure and symptoms.
Full Story: Spectrum News (5/4),  KATU-TV (Portland, Ore.) (5/1),  Business Insider (4/30) 
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NENA is maintaining a page of resources for 9-1-1 authorities, PSAPs, chapters and event planners in addition to general news updates about the pandemic. Please visit this link for more information.
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9-1-1 calls in New York City have decreased to just over 3,000 per day, weeks after setting records of more than 6,000 per day, according to the Fire Department of New York. Officials say the drop is likely due to people heeding guidelines on not calling 9-1-1 except for coronavirus symptoms and medical emergencies.
Full Story: WNBC-TV (New York City) (5/1) 
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Doctors in New Hampshire, Illinois and Texas are urging people to continue to call 9-1-1 for medical emergencies such as heart attacks and strokes, even if they are afraid to go to the hospital because of the coronavirus. "Early action on a medical emergency, in some cases, can make the difference between life and death," says Dr. Alan Flanigan of the Catholic Medical Center Emergency Department in Manchester, N.H.
Full Story: Union Leader (Manchester, N.H.) (5/1),  WLS-TV (Chicago) (4/29),  D Magazine online (Dallas) (4/29) 
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Eonti and DigiCert have been selected by the NG9-1-1 Interoperability Oversight Commission as the operators of the Public-Safety Answering Point Credentialing Agency after a rigorous procurement process. "Having a PSAP Credentialing Authority in place is the culmination of years of hard work by so many at NENA, including the board of directors, staff, Development Steering Council and all the volunteers who contributed to the organization's working groups," said NIOC Chair Rick Blackwell.
Full Story: RadioResource Media Group (5/4) 
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Policy Pulse
Cook County, Ill., Judge Anna Demacopoulos ruled Friday that 9-1-1 dispatchers cannot have access to data about patients confirmed to have the coronavirus, saying that privacy rights take precedence and that first responders should presume that every patient they encounter could be infected. In Pennsylvania, the state Senate last week passed a bill that would allow dispatchers and emergency personnel to access the information.
Full Story: Daily Herald (Arlington Heights, Ill.) (5/1),  The Daily Item (Sunbury, Pa.) (4/30) 
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Innovation Insights
The FirstNet Authority said in its fiscal year 2019 report that its Band 14 spectrum has reached 45% coverage across the rural population of the US. FirstNet's goal for this fiscal year is to increase that figure to 55%.
Full Story: Urgent Communications (5/4) 
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The NENA 2020 Conference & Expo, previously planned for June 13-18 in Long Beach, Calif., has been rescheduled. The new dates are September 24-29 and Long Beach remains our host city. Please visit this link for more information.
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American football coach, winningest coach in National Football League history
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