January 13, 2021
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Top Story
Walmart exec: Shoppers see a slow recovery ahead
(Scott Olson/Getty Images)
Nearly half of Walmart shoppers surveyed in November said they're worried about the economy, and 40% said they don't think there will be a fast recovery, Walmart Chief Customer Officer Janey Whiteside said Tuesday at NRF 2021: Retail's Big Show -- Chapter 1. Walmart shoppers continue to find ways to save, including switching to private-label brands, shopping the specials and opting for smaller packages, Whiteside said.
Full Story: CNBC (1/12),  Business Insider (tiered subscription model) (1/12) 
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The Future of Retail Experiences
Join Karen Katz, former CEO at Neiman Marcus Group and Daniel yaffe, COO at AnyRoad for a fireside chat and live Q&A as they explore the acceleration of digital transformation in retail, how it affects consumer engagement now, and the future of retail experiences. Register now
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News from NRF 2021: Retail's Big Show
The pandemic has altered people's perception of time and generated a sense of nostalgia that has consumers craving familiar products and experiences, WGSN Director of Insight Andrea Bell said during her Big Show presentation titled "Consumer Behavior: Making Sense of the Aftermath of Uncertainty." She shared insights into how the emotional stress of the past year is likely to affect future consumer behavior.
Full Story: National Retail Federation (1/12) 
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NRF Chairman and Qurate Retail Group President and CEO Mike George gave one of two keynotes to kick off the first day of NRF 2021: Retail's Big Show -- Chapter 1. Sessions on the first day often centered around the ways COVID-19 has been reshaping retail.
Full Story: Retail TouchPoints (1/12) 
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Cinemark + Legion Workforce Management at NRF
Attending NRF 2021? Learn how Cinemark is using Legion's AI-powered WFM to improve their agility, employee engagement, and reduce the amount of time managers spend on scheduling all while managing compliance requirements and the complexities of modern theaters. Register now.
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Industry Watch
Target ended 2020 on a high note
(Scott Olson/Getty Images)
Target's pandemic-year growth continued during the holiday season, with same-store sales rising 17% in November and December, fueled by a 102% surge in digital sales, the retailer reported. Shoppers spent an average of 12% more per shopping trip during the holidays and made use of same-day shopping options including curbside pickup.
Full Story: Star Tribune (Minneapolis-St. Paul, Minn.) (tiered subscription model) (1/13),  CNBC (1/13) 
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Dollar General is one of the first US companies to incentivize employees to get the COVID-19 vaccine. The retailer will offer four hours of pay to employees who verify that they have received the vaccine, and employees who have adverse reactions to the vaccine will receive paid time off, the retailer said.
Full Story: The Wall Street Journal (1/13) 
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Urban Outfitters CEO Trish Donnelly will leave at the end of January and Free People CEO Sheila Harrington will oversee both banners, the company said. The retailer, whose brands also include Anthropologie, reported a 9% drop in same-store sales in November and December due to the pandemic.
Full Story: CNBC (1/12),  BNN Bloomberg (Canada) (1/12) 
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Commerce Experiences that Pay Off with Smith Optics
Learn how Salesforce Commerce Cloud Payments can transform transactions with lower implementation costs, decreased time to value and trusted experiences. Register for the webinar now.
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Featured Content
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Retail Trends
Walmart to test smart cooler for home grocery delivery
(Walmart)
Starting this spring, Walmart will test a new contactless home delivery method that uses a temperature-controlled smart box placed outside homes to store items, allowing deliveries 24 hours a day. The pilot will be conducted in Walmart's hometown of Bentonville, Ark., using containers made by HomeValet, which feature three temperature zones for storage of pantry, refrigerated and frozen products.
Full Story: CNBC (1/12),  Reuters (1/12) 
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The North Face has gone from cold-weather necessity to fashion statement over the past decade, as influencers including Kendall Jenner and Bella Hadid have embraced the brand's retro styles. Popular North Face jackets from years past are popping up again in nontraditional places including Asos, Urban Outfitters and other retailers popular with Gen Z shoppers.
Full Story: Footwear News (1/12) 
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A Path to Profitability: 2021 Manufacturing Trends
This year is shaping up to be a year of advancement for US manufacturing. Our Jan. 27th SmartSummit will explore: how technology will help manufacturers this year, why a localized supply chain is gaining favor and actions manufacturers must take to boost profitability now and in the future. Our panel of experts will offer new-year strategies and real-world examples of how best to succeed. Register today and join us
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NRF News
In a featured session at NRF 2021: Retail's Big Show -- Chapter 1, Ira Kalish, Deloitte's chief global economist, and Janey Whiteside, chief customer officer at Walmart, discussed the past, present and future effects of the continuing global pandemic on consumer behavior, retailers and the overall economy. Read more.
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NRF 2021: Retail's Big Show -- Chapter 1 features 100 sessions with 80+ hours of content and 30 days of on-demand access. Source: NRF.
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Jamie Dimon, CEO of JPMorgan Chase & Co., and NRF CEO Matthew Shay discuss the future of the economy; Indra Nooyi, former chairman and CEO of PepsiCo, talks the future of business; and The Home Depot and ULTA Beauty discuss corporate social responsibility at NRF 2021: Retail's Big Show -- Chapter 1. Don't miss out! Register now.
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Chain Restaurant News
Shake Shack improved its same-store sales performance in the fourth quarter, fueled by growth at suburban locations, while the chain's urban locations continued to see steep declines. Overall revenue in the quarter ending Dec. 30 grew 4%, and CEO Randy Garutti said he believes curbside pickup and delivery will help the chain make it through the pandemic.
Full Story: Restaurant Business online (1/12),  CNBC (1/12) 
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The next retail revolution will be spoken
71 % of consumers would rather use voice than a keyboard to look for products. In this eBook, we give you ins and outs of voice search in e-commerce. Join the voice search revolution.
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