April 13, 2021
NENA SmartBrief
News for emergency communications and response professionalsSIGN UP ⋅   SHARE
Making the Call
This week is National Public Safety Telecommunicators week, when local governments, public safety agencies, emergency management departments and residents around the country express gratitude for the work 9-1-1 telecommunicators do every day. "The citizens of our collective communities are safer because of the highly professional service they provide, and our emergency responders could not do their work without them," writes Thomas Owens of Frederick County, Va.
Full Story: The Review (East Liverpool, Ohio) (4/12),  The Winchester Star (Va.) (tiered subscription model) (4/12),  WFOR-TV (Miami-Fort Lauderdale) (4/12),  WCBI-TV (Columbus, Miss.) (4/7) 
LinkedIn Twitter Facebook Email
NENA is maintaining a page of resources for 9-1-1 authorities, PSAPs, chapters and event planners in addition to general news updates about the pandemic. Please visit this link for more information.
LinkedIn Twitter Facebook Email
Canada is working toward a nationwide upgrade of its 9-1-1 systems and network, but the process may take longer than expected because of a small number of qualified technology vendors and total reliance on volunteers, according to Holly Barkwell, the National Emergency Number Association's Canadian director. However, despite the challenges, "We will get there," Barkwell says.
Full Story: The Globe and Mail (Toronto) (tiered subscription model) (4/12) 
LinkedIn Twitter Facebook Email
Cherokee County E9-1-1 in Georgia had to cut back on some public education events due to the pandemic, but employees have come up with new ways to do outreach, such as a monthly "Meet The Dispatcher" Q&A video posted on Facebook and videotaped readings of children's books about 9-1-1. "Hopefully, by August 2021, we can talk to the little kids about when to call and the older kids about a career choice," said Alice Fennell, the agency's head of public education.
Full Story: The Journal of Emergency Dispatch (4/9) 
LinkedIn Twitter Facebook Email
St. Johns County, Fla., is opening a new 9-1-1 dispatch building in the next few months with improved technology, more space and the ability to withstand a Category 5 hurricane. The center will also enable the county to handle an increasing number of calls and help the Sheriff's Office and Fire Rescue Division better coordinate their responses, officials say.
Full Story: WJAX-TV/WFOX-TV (Jacksonville, Fla.) (4/12) 
LinkedIn Twitter Facebook Email
Policy Pulse
Cincinnati has reached a $6 million settlement with the family of Kyle Plush, a 16-year-old boy who died in 2018 after contacting 9-1-1 when he was trapped beneath a seat in a minivan. As part of the deal, the city will hire outside experts to evaluate its 9-1-1 system and will make recommended changes, and 9-1-1 employees who received Plush's call may be interviewed again.
Full Story: The Cincinnati Enquirer (tiered subscription model) (4/9) 
LinkedIn Twitter Facebook Email
Innovation Insights
AT&T has introduced the FirstNet Health & Wellness Coalition, which will identify ways to use technology to support the physical and mental health of first responders. The coalition's priorities include responder resiliency and stress management.
Full Story: EMS1 (4/11) 
LinkedIn Twitter Facebook Email
Free eBooks and Resources
Free eBooks and resources brought to you by our partners
Never think you've seen the last of anything.
Eudora Welty,
writer, Pulitzer Prize winner
LinkedIn Twitter Facebook Email
The 9-1-1 Association | Join NENA | Conferences & Events
SmartBrief publishes more than 200 free industry newsletters - Browse our portfolio
Sign Up  |    Update Profile  |    Advertise with SmartBrief
Unsubscribe  |    Privacy policy
SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004