The foundation for a customer-centric culture | The shifting demographics of social media | The quest for emotional connections in a digital world
January 15, 2020
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Top Story
Micah Solomon advises that a customer-centric culture begins with crafting a simple statement of purpose that then forms the basis for recruitment, onboarding, internal interactions and customer service. Once this foundation is in place, "positive peer pressure will take over," he writes.
Full Story: Forbes (1/14) 
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General Insights & Strategies
Facebook users skew female and live in urban areas, while Instagram users also tend to be female and Twitter users tend to be male. Kayla Carmicheal takes a deep dive into the demographics of these and other platforms, including Snapchat, TikTok, YouTube, Reddit and LinkedIn, to help marketers maximize their return on investment.
Full Story: HubSpot (1/15) 
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Separate research from Capgemini and Harvard Business Review shows that customers who have an emotional connection with a company are significantly more valuable, but the dominance of digital engagement means forging those connections is challenging, Danny Tomsett writes. Artificial intelligence is a solution to bringing an emotional side to digital interactions via chatbots that more realistically emulate humans, he writes, though they won't be the only answer.
Full Story: ClickZ (1/14) 
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Optimal character lengths, language for Twitter
(Pixabay)
Ann Wylie presents research that helps marketers find the highest-performing lengths for tweets and Twitter hashtags, and the types of language that work best on the platform. She recommends tweets of 100 characters, hashtags of up to six characters, and advises using news-type sentences that include a subject, verb and object to boost chances of going viral.
Full Story: PR News (1/14) 
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Is your brand ready for the return of sports?
Live sports are back, and sports fans couldn't be more pumped, even if they can't attend in person. Without packed arenas or sports bars, Twitter is the roar of the stadium. For marketers eager to get back into the game, opportunities are rampant, and the audiences are primed. Learn more.
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Marketing Technology & Innovation
Google to make third-party Chrome cookies obsolete by 2022
(Google)
Google announced plans to stop the third-party tracking of cookies on Chrome by 2022. Google has sought to work with marketers by developing tools that replace cookies such as a "privacy sandbox," which would enable brands to serve targeted ads with minimal access to personal data, though some are skeptical about the attempt.
Full Story: Digiday (tiered subscription model) (1/14),  Ad Age (tiered subscription model) (1/14),  MediaPost Communications (1/14),  The Wall Street Journal (tiered subscription model) (1/14) 
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Analytics & Measurement
Pandora is running an open beta of Test & Tune, which enables marketers to reward individuals who answer a short survey about ad recall and purchase intent with an hour of uninterrupted listening and is being used by StubHub and Procter & Gamble. Test & Tune also includes a sales lift function that provides campaign purchasing data details.
Full Story: Adweek (tiered subscription model) (1/14),  MediaPost Communications (1/14) 
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Association News
Complying with the California Consumer Privacy Act of 2018 (CCPA), which went into effect at the start of the year, presents a slew of cascading challenges for marketers. Here's how you can ensure your compliance.
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The REGGIE Awards, the premier industry awards recognizing today's wide-ranging forms of brand activation marketing practices, are accepting entries until Jan. 29.

Enter your most groundbreaking brand activation campaigns of this year in any of 23 award categories. Winners will be announced at the 2020 ANA Brand Activation Marketing Conference, April 22 to 24 in San Diego, Calif.
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If we don't change, we don't grow. If we don't grow, we aren't really living.
Gail Sheehy,
writer, journalist, lecturer
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