Micah Solomon advises that a customer-centric culture begins with crafting a simple statement of purpose that then forms the basis for recruitment, onboarding, internal interactions and customer service. Once this foundation is in place, "positive peer pressure will take over," he writes.
What does the new streaming model mean for you? Audiences are turning away from linear TV and spending more time on streaming platforms. Media companies must respond quickly and effectively in order to thrive in this new environment. Check out the top trends from Google Cloud and find out how you can accelerate the transition with flexibility, scalability, and innovation. Click here to get the white paper.
Facebook users skew female and live in urban areas, while Instagram users also tend to be female and Twitter users tend to be male. Kayla Carmicheal takes a deep dive into the demographics of these and other platforms, including Snapchat, TikTok, YouTube, Reddit and LinkedIn, to help marketers maximize their return on investment.
Separate research from Capgemini and Harvard Business Review shows that customers who have an emotional connection with a company are significantly more valuable, but the dominance of digital engagement means forging those connections is challenging, Danny Tomsett writes. Artificial intelligence is a solution to bringing an emotional side to digital interactions via chatbots that more realistically emulate humans, he writes, though they won't be the only answer.
Ann Wylie presents research that helps marketers find the highest-performing lengths for tweets and Twitter hashtags, and the types of language that work best on the platform. She recommends tweets of 100 characters, hashtags of up to six characters, and advises using news-type sentences that include a subject, verb and object to boost chances of going viral.
Increase Reach 3X without Cookies With LiveRamp, you can increase addressable reach by 3X and access inventory on Safari and Firefox. Now, advertisers can achieve greater reach, more engaged audiences, better ROI, and lower CPMs with LiveRamp—all without cookies. Click to learn more!
Google announced plans to stop the third-party tracking of cookies on Chrome by 2022. Google has sought to work with marketers by developing tools that replace cookies such as a "privacy sandbox," which would enable brands to serve targeted ads with minimal access to personal data, though some are skeptical about the attempt.
2020 Leaders for Creative Ad Tech Innovid was named a Leader in "The Forrester Wave™: Creative Advertising Technologies, Q4 2020" and was recognized as having "among the strongest tech and tech innovation of the group." This report shows how each provider measures up and helps B2C marketing professionals select the right one for their needs. Download the report.
Pandora is running an open beta of Test & Tune, which enables marketers to reward individuals who answer a short survey about ad recall and purchase intent with an hour of uninterrupted listening and is being used by StubHub and Procter & Gamble. Test & Tune also includes a sales lift function that provides campaign purchasing data details.
Complying with the California Consumer Privacy Act of 2018 (CCPA), which went into effect at the start of the year, presents a slew of cascading challenges for marketers. Here's how you can ensure your compliance.