Sellers continue to find new ways to game Amazon's user-review system despite oversight efforts by the company and regulators, writes Zachary Crockett. Amazon has filed lawsuits against more than 1,000 websites featuring fake third-party reviews.
Amazon is looking to extend its online dominance to brick-and-mortar sales by applying its customer-centric, convenient approach to Whole Foods Market, Amazon Go, Amazon Books, Prime Now and other store-based operations.
Warehouse management systems, robotics and voice technology are essential for speeding up fulfillment and operating a flexible supply chain, according to Karen Leavitt of Locus Robotics and Sudha Chandrasekharan of HighJump.
Logistics companies and retailers are turning to innovative last-mile strategies for home delivery and appliance installation as e-commerce grows. Dan Walsh of XPO Logistics noted the use of augmented reality for online shopping, while Giant Food Stores has created a unified in-store and online shopping experience that comes with home delivery.
Sales representatives will naturally resort to default behaviors when subjected to stress or put under pressure, writes Brad Holst. To combat this tendency, sales reps should be taught to default to a quick pause, sustained eye contact or open postures as they collect themselves and gather additional information from buyers.
Sales enablement solutions can be integrated with customer relationship management platforms to improve internal workflows and help sales and marketing teams collaborate effectively, writes Tony Kavadas. Integrated systems also allow representatives to spend more time selling and help managers track sales interactions as they happen.
Teams need caring leaders, but caring about people is not the same as trying to be friends with them, says author Kevin Kruse. "I just focus on my values, the organization's goals, and do what's right by that," he says.
In NAW's No. 1 best-seller, "Optimizing Human Capital Development," maps out a pathway to achieve business excellence by maximizing your human capital potential. It includes 25 sets of best talent practices to use in your human capital development strategy, 16 action steps that your firm can implement immediately and 62 real-world distributor examples from across many lines of trade. Download this sample.
Watch this short video about the NAW 2018 Cross-Industry Compensation & Benefits Study with Online Reporting Tools, which includes three NAW-exclusive tools. You'll gain an unprecedented level of reliable information about your company's compensation and benefits, matched with more than 1,000 distributors across the industry. You'll have executive pay statistics for the C-suite level and compensation levels of the 35 most common distributor staff positions. Assess and project employee pay and benefits with confidence! Learn more.
The value proposition of the NAW Billion Dollar Roundtables is the 1.5-day opportunity to network with your C-suite peers at billion-dollar wholesale distribution firms. Billion-dollar CEOs, CFOs, CIOs, COOs, CLOs and chief HR officers come to these Roundtables to benchmark the "best-in-breed" solutions and strategies from an exclusive roundtable of distribution executives at the top of their game. Register today.