Arrow Electronics' Open Lab fosters creativity, collaboration | US LBM Holdings buys Forge Lumber | Synnex extends dedicated service portfolio for MSSPs
October 7, 2019
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Arrow Electronics' Open Lab fosters creativity, collaboration
Arrow Electronics' Colorado Open Lab offers innovative technology, meeting spaces and other facilities for use by the company, its customers and other groups. The center provides opportunities for hands-on collaboration to enable "ideation, execution and launch," said executive Aiden Mitchell.
The Business Journals (tiered subscription model)/Denver (10/2) 
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Why ERP is the key to customer experience
It is more important than ever for today's manufacturers and distributors to be able to deliver the seamless experience customers want — and ERP can get you there. Download this new report to learn how digitized processes and unified data improve overall business performance and boost customer satisfaction.
Operations and Technology
Think like a customer to improve the mobile purchasing experience
Electrical distributors can court mobile customers more successfully by walking through the purchasing process to find areas of the mobile experience that could be improved, writes Bridget McCrea. Distributors can also deliver a better mobile experience through dedicated mobile apps and barcode scanning technology.
TED Magazine (10/3) 
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Sales and Marketing
How to use predictive analytics to elevate experience
Marketers should use predictive analytics to create excellent data-driven experiences for customers, starting by identifying an end goal and mapping analytics to each buying journey stage to deliver experiences that are relevant, Wilson Raj writes. Be transparent with customers about how your company is using their data to enhance their experience and invest in artificial intelligence to benefit from real-time insights, Raj writes.
Chief Marketer (10/3) 
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How roles in field, inside sales are changing
Technology has caused the roles of field and inside sales representatives to blur over time, as field sales reps often focus on more complex issues than in the past and inside sales reps meet with customers when complicated deals warrant such meetings. To support these changes, sales managers should regularly adapt the numbers and roles of field and inside sales reps and hire personnel with a focus on well-rounded skill sets.
Harvard Business Review online (tiered subscription model) (10/1) 
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The Business Leader
Strategic leaders seek to build something that outlasts them
Some leaders have the skill of a bricklayer, says former Tata Group director R. Gopalakrishnan, but truly influential people understand they are building a cathedral, not a wall. "The institution will be capable of making decisions that sustain its identity, contribution, and value over the long run," he says.
Strategy+Business online (free registration) (10/3) 
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Leadership advice from a half-century of practice
After 50 years of working in business, Wally Bock argues that people do well with a growth mindset that seeks learning experiences and isn't afraid to fail. "The major successes of my life mostly came from opportunities I couldn't anticipate, let alone plan for," Bock writes.
SmartBrief/Leadership (10/3) 
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NAW Insider
Register for NAW 2020 Executive Summit: "Innovate to Dominate"
Register for NAW 2020 Executive Summit: "Innovate to Dominate"
Register today for the NAW 2020 Executive Summit: INNOVATE TO DOMINATE, January 28-30, 2020! Our program will provide for you a road map to innovation. You'll ignite your innovative mindset as you peer into the future of wholesale distribution, explore marketplace platforms, and examine the points of view of today's business experts and next-generation distribution entrepreneurs who are creating new business models to satisfy industry and customer needs, and create new demand. Get all the details and register today!
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Receive guaranteed LTL shipments before noon
Receive guaranteed LTL shipments before noon
There are times when you need reliable service to meet your customer's delivery requirements. NAW partner UPS Freight LTL Guaranteed AM ensures your delivery arrives before noon every time. Check your eligibility to see if guaranteed a.m. service is in your area. To start shipping with UPS Freight today, enroll in the NAW/UPS Savings Program or call 1-800-MEMBERS (800-636-2377), Monday to Friday from 8 a.m. to 6 p.m. EST.
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Registration is open for NAW Billion Dollar Company Fall 2019 Roundtables
Registration is open for NAW Billion Dollar Company Fall 2019 Roundtables
Billion Dollar Company CEOs, CFOs, operation executives, CHROs, CLOs, and CIOs attend these roundtables to benchmark solutions and strategies from distribution executives who are at the top of their game. The companies invited into this community are from distribution firms that exceed $1 billion in annual sales. Participating in this 24-hour, results-focused business meeting is one of the best ways to learn from your C-suite peers in distribution -- who aren't competitors! Register today.
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