Entrepreneurs breathe new life into old furnishings | 7 factors for better customer service | Create a detailed customer experience strategy
June 6, 2019
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Stories from the Street
Entrepreneurs breathe new life into old furnishings
After gaining experience by rehabbing their own furniture, Nicole Genz and her husband Brandt started Rescued Furnishings, using social media to grow. Walking away from the stability of full-time work was a risk, but "we get to be together as a family and bring our dogs to work every day," Genz said.
Small Business Trends (6/5) 
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Caring for Customers
7 factors for better customer service
Understanding and delivering superior customer service gives your business an edge. Adam Butler of Jiffy Junk shares seven factors to consider, including being prompt and clear when communicating and knowing when to say "no" to a request.
Forbes (6/4) 
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Create a detailed customer experience strategy
Companies should be intentional about improving the customer experience, which begins with a detailed strategy and measurable objectives, writes Maria Geokezas. Make sure that sales and marketing employees understand their roles in improving the customer experience, as well as how specific actions relate to outcomes within the customer journey.
Heinz Marketing (6/4) 
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Keeping Shop
Overcoming roadblocks on your journey to success
Reflecting on the emotions you'll experience on your entrepreneurial journey, business coach Jim Rohrbach outlines how to maintain control. It's important to align your schedule with your goals and focus on daily improvement of business skills.
Advisor Perspectives (6/5) 
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Invest in your people, says Jani-King franchisee
Jani-King franchisee Monique Scott-Spaulding says business owners should invest in their employees, especially in the beginning. "Your staff represents you, so you want to cultivate a culture of people that know their value and understand the value of your customer," she says.
Greater Baton Rouge Business Report (La.) (6/4) 
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Managing the Money
Federal contracting can provide valuable opportunities
Now is a good time to consider government contracting, given that there is "a lot of opportunity in the federal space," says Walter Barnes, president of PM Consulting Group. In this interview, Barnes discusses trends in the industry and obstacles that you may encounter.
Federal News Network/WFED-AM (Washington, D.C.) (6/4) 
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Tips & Tools
Put yourself in your customers' shoes
Companies can get a taste of how customers feel about them by experiencing customer service responses and interacting directly with customers, writes Amanda Forshew. "If you can't physically get out and see customers, get your insight team to organize regular ethnographic video journaling so you can get under the skin of what it's like to be a customer," she writes.
CustomerThink (6/3) 
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News You Can Use
US-Chinese trade conflict worries businesses, Fed says
US businesses are concerned heightened trade tensions between the US and China could become a drag on the economy, according to the Federal Reserve Beige Book. "Specifically, several contacts indicated a downshift in demand growth if there is ... not a resolution to the trade dispute with China, although a few were optimistic that an agreement would be reached and benefit the U.S. long term," the report says.
Reuters (6/5),  Investing (Cyprus) (6/5) 
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New regulations affecting businesses
The minimum wage in Connecticut will reach $15 per hour by 2023 under a new state law, while minimum-wage legislation has stalled in New Hampshire and Vermont. Other state-level legislative developments include Maryland following Maine in banning polystyrene foam cups and containers with a law that will take effect in the summer of 2020.
Chain Store Age (6/3) 
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Being able to grow a business as husband and wife and leave our full time jobs has been our greatest success.
Nicole Genz, co-founder of Rescued Furnishings, as quoted by Small Business Trends
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