Startup DoorDash has launched a convenience store-style offering called DashMart in eight US cities, with plans to expand. Customers can choose from about 2,000 items via its online storefronts, then workers at fulfillment centers prepare orders for drivers to pick up and deliver.

California-based startup Mighty Buildings is producing the ceiling, floors, roof, walls and overhangs for tiny houses using a 20-foot-high 3D printer. The entirely 3D-printed houses, which take 24 hours to print, reduce labor costs which make them more affordable than factory built houses.

Melanie Masarin had planned to launch her beverage startup Ghia in March, right as restaurants and bars across the country were closing, but she shifted to direct-to-consumer, which meant changes to production, packaging and design. Nick Hobbs and Andrea Huey adjusted the way their news app, Brief, delivers news after seeing that consumers felt overwhelmed by the news cycle.

Active listening means staying in the moment, paying attention to nonverbal signals and asking questions, and entrepreneurs who practice this skill lead teams who know their purpose, writes Stu Sjouwerman founder and CEO of KnowBe4. "But perhaps the biggest tip for good active listening is simply trying to be genuinely interested in what the other person is saying," he writes.

Maintaining a connection with employees during a startup's growth phase requires a different approach, writes, former LiveOps CEO Maynard Webb. Opportunities to connect include discussing values with each new employee and all-hands meetings, he writes.

Sock startup Strideline pivoted as the pandemic took hold in the US to making masks, but the company failed to put a usage limit on a coupon code for schools to test one mask for free, which generated $120 million worth of orders. Strideline canceled the orders, issued an apology and is providing special offers in an effort to rebuild customer trust.