How can automation and hospitality go hand in hand? | Wendy's tech efforts focus on speed, customization | Burger King tests delivery in Mexico City traffic jams
May 14, 2019
Restaurant Technology SmartBrief
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On the Front Burner
How can automation and hospitality go hand in hand?
Robot-flipped burgers at CaliBurger, self-ordering kiosks at McDonald's and self-serve beer taps at Denver's Stanley Beer Hall are all examples of the ways tech innovation is reshaping what hospitality looks like. "In our industry, there's been this debate: Should we offer old-fashioned hospitality or offer technology? We reject the idea that it is either/or," said Malibu Poke founder Jon Alexis.
Nation's Restaurant News (free registration) (5/7) 
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Back-of-House Automation Starts Here
BOHA! is the first single-vendor solution to combine applications for Inventory Management, Temperature Monitoring of Food and Equipment, Food Safety Labeling, Food Recalls, Checklists & Procedures, Equipment Service Management and Delivery Management in a single platform. Learn more
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The Connected Restaurant
Wendy's tech efforts focus on speed, customization
Wendy's tech efforts focus on speed, customization
(Wendy's)
Wendy's is increasing its investment in technology with customer-facing tools like digital ordering kiosks and digital scanning technology designed to boost convenience, speed and order customization, CEO Todd Penegor said. The chain also now offers delivery from about 75% of its locations.
Nation's Restaurant News (free registration) (5/8) 
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Burger King tests delivery in Mexico City traffic jams
Burger King used real-time traffic data to offer delivery to drivers stuck in Mexico City gridlock. The promotion, which used ads on electronic billboards and Waze to show drivers how long they would likely be sitting in traffic, boosted delivery rates 63% in one week, the company said.
Adweek (tiered subscription model) (5/8) 
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Other News
Register for the 2019 Restaurant Show
See it, hear it, and taste it first at the 2019 National Restaurant Association Show. For 100 years, the Show has been the place to see what's new and next in the foodservice industry. This year, there's more fresh ideas to pick up than ever before. See what you've been missing-register now register!
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Tech Talk
Google Duplex moves to the web
Google Duplex moves to the web
(Leon Neal/AFP/Getty Images)
One year after its debut, Google Duplex is coming to the web in an attempt to better assist users in booking movie tickets and car rentals as well as making restaurant reservations. Duplex previously used voice-calling artificial intelligence to mixed reviews.
The Verge (5/10) 
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Uber takes aim at worldwide logistics
Uber takes aim at worldwide logistics
(Don Emmert/AFP/Getty Images)
Uber went public on Friday with ambitions to grow beyond ride hailing by using its data and algorithms to create smoother global logistics and delivery systems. Currently, the company is working to solve issues with its Uber Eats food delivery service, including the problem of food arriving cold.
The Washington Post (tiered subscription model) (5/9) 
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Cybersecurity Update
Experts say humans, machines must combine for cybersecurity
Experts Louis Rosato and Andrew Retrum say optimal cybersecurity comes from combining human ingenuity with artificial intelligence, rather than focusing on one over the other. Speaking at the SIFMA Operations Conference and Exhibition, Rosato said the challenge is not a job only for technologists but also requires collaboration between departments and between humans and technology.
WatersTechnology (subscription required) (5/9) 
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How to Escape the 9 Circles of Employee Scheduling Hell
Inefficient scheduling practices can be Hell for managers and create unnecessary labor spend, increased turnover and decreased customer satisfaction. Discover proactive ways to engage & empower employees, schedule faster, and optimize your labor costs.
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Startup Spotlight
ChowNow raises funding for digital ordering systems
Food-ordering platform ChowNow has won $21 million in a new funding round led by 3L Capital and Catalyst Investors. ChowNow provides a platform that allows independent restaurants to set up digital ordering systems online and in mobile and social channels.
VentureBeat (5/8) 
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Kitchen robotics startup Karakuri raises $9.1M
Karakuri, a London-based startup that developed technology to help commercial kitchens measure precise quantities of ingredients and dispense them, raised $9.1 million in a seed funding round led by the British online supermarket Ocado. The company comes out of Founders Factory, a startup incubator.
VentureBeat (5/9) 
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My idea of an agreeable person is a person who agrees with me.
Benjamin Disraeli,
former British prime minister
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