Moe's Southwest Grill will create its first all-digital eatery in Pittsburgh, where customers will order and pay using either in-store kiosks or the chain's mobile app. About 38% of millennials and 18% of baby boomers have already used kiosks to place orders, according to the National Restaurant Association.
New York City's Health Department will require fresh-food vending machines to be inspected and receive a letter grade just like restaurants. The new ruling came in response to the rise of Farmers Fridge machines that sell fresh salads and bowls, and could apply to other food companies as technology provides new automated sales and delivery methods.
To engender loyalty and keep customers coming back, restaurant operators should think about the relationship they have with customers and ask questions designed to deepen their understanding of what customers want, author David Robertson said in a keynote speech at the 2019 Restaurant Innovation Summit. "Ask yourself: 'Why are they coming, what else can we do to keep them coming?'" he said.
Technology developed and perfected in this decade has dramatically changed many consumer behaviors, including the way we get our food. Blockchain technology offers McDonald's, Walmart and others new insights into the food chain, and services like GrubHub and Seamless are transforming the way we order food.
Restaurant sales growth is higher than ever, but the restaurant real estate scene is changing as operators adapt to diners' increasing demand for delivery, according to a report from commercial real estate services and investment firm CBRE. "As restaurants use more technology, especially in consumer-facing and front-of-house operations, the physical layouts of restaurants will change," the report said.
Disputes involving cybersecurity law fall into an ever-evolving gray area as guidance, technology and threats change, writes Ryan Cooper, managing partner of commercial law firm Cooper. In this wide-ranging analysis, he points out that cybersecurity standards can be inconsistent, even "among so-called industry standard-bearers."