Moe's to open first digital-only store in Pa. | NYC will inspect fresh-food vending machines just like restaurants | Customer relationships should drive innovation
December 3, 2019
Restaurant Technology SmartBrief
On the Front Burner
Moe's to open first digital-only store in Pa.
Moe's Southwest Grill will create its first all-digital eatery in Pittsburgh, where customers will order and pay using either in-store kiosks or the chain's mobile app. About 38% of millennials and 18% of baby boomers have already used kiosks to place orders, according to the National Restaurant Association.
CBS News/Pittsburgh (11/26) 
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10 Tactics to Reduce Prime Costs
This free e-book is designed to set you up for success - with 10 easy ways you can lower your food and labor costs to directly increase your bottom line.
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The Connected Restaurant
NYC will inspect fresh-food vending machines just like restaurants
New York City's Health Department will require fresh-food vending machines to be inspected and receive a letter grade just like restaurants. The new ruling came in response to the rise of Farmers Fridge machines that sell fresh salads and bowls, and could apply to other food companies as technology provides new automated sales and delivery methods.
The New York Times (tiered subscription model) (11/26) 
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Tech Talk
Customer relationships should drive innovation
To engender loyalty and keep customers coming back, restaurant operators should think about the relationship they have with customers and ask questions designed to deepen their understanding of what customers want, author David Robertson said in a keynote speech at the 2019 Restaurant Innovation Summit. "Ask yourself: 'Why are they coming, what else can we do to keep them coming?'" he said.
Foodservice News (11/27) 
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How tech tools have transformed the food scene since 2010
Technology developed and perfected in this decade has dramatically changed many consumer behaviors, including the way we get our food. Blockchain technology offers McDonald's, Walmart and others new insights into the food chain, and services like GrubHub and Seamless are transforming the way we order food.
TechRepublic (11/25) 
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Technology spurs changes in restaurant real estate
Restaurant sales growth is higher than ever, but the restaurant real estate scene is changing as operators adapt to diners' increasing demand for delivery, according to a report from commercial real estate services and investment firm CBRE. "As restaurants use more technology, especially in consumer-facing and front-of-house operations, the physical layouts of restaurants will change," the report said.
The Business Journals (tiered subscription model)/Houston (11/26) 
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Cybersecurity Update
Analysis: Cybersecurity standards are a moving target
Disputes involving cybersecurity law fall into an ever-evolving gray area as guidance, technology and threats change, writes Ryan Cooper, managing partner of commercial law firm Cooper. In this wide-ranging analysis, he points out that cybersecurity standards can be inconsistent, even "among so-called industry standard-bearers."
New Jersey Law Journal (free registration) (11/26) 
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What seems today inconceivable will appear one day, from a higher stand point, quite simple and harmonious.
Max Planck,
theoretical physicist, Nobel Prize winner who discovered energy quanta
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