Asos augments beauty, grooming collection amid pandemic | How to de-escalate tense situations: Tips for retailers | Fresh Thyme expands grocery delivery with Shipt
July 9, 2020
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UK-based online fashion retailer Asos is expanding its beauty and grooming offerings during the pandemic that has driven consumers to spend more on those types of products. The platform's beauty category now includes about 240 brands and accounts for up to 10% of global sales.
Full Story: Glossy (tiered subscription model) (7/9) 
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Decreasing tensions requires active listening, explaining protocols and allowing customers to reconsider a policy. Conflict management expert Dave Young shares tips for retailers on communicating with customers during a conflict and what signs to look for to prevent and mitigate disputes. Read more.
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Company watch
Fresh Thyme expands grocery delivery with Shipt
(Arvell Dorsey Jr./Flickr)
Fresh Thyme Farmers Market has teamed up with Shipt to launch same-day grocery delivery in 30 metro areas across the Midwest, adding the service to the on-demand delivery already provided through Instacart. In Michigan, Shipt also will offer same-day delivery of beer and wine purchased from Fresh Thyme in Detroit, Lansing, Grand Rapids and Kalamazoo.
Full Story: Supermarket News (free registration) (7/8),  Grocery Dive (7/8) 
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PayPal puts money against the cause of equality
Schulman (Brad Barket/Getty Images)
PayPal has already given out $30 million in grants to Black-owned businesses, with $500 million more planned. "I don't know what percentage of the US was white male, but if that's all the pool that you're fishing in for great talent, you're missing out on so much incredible talent in the marketplace," CEO Dan Schulman says.
Full Story: CNET (7/6) 
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Customer engagement
Instagram runs Shop test, enables comment pins
Instagram is conducting a test among a group of global users that enables them to use a Shop tab to filter products and make purchases directly from leading brands. The social platform also is enabling all users to pin multiple comments to the top of a feed post to try to better control conversations.
Full Story: TechCrunch (tiered subscription model) (7/7),  CNET (7/7) 
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Unruly/Tremor Video's Les Seifer and Nick Woodford look at the momentum behind shoppable video and how brands can use the format to increase revenue. One key to shoppable video is how it puts consumers in control and optimizes the shopping experience, they write.
Full Story: The Drum (free registration) (7/7) 
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Amazon's Fresh grocery delivery service has captured a large segment of the market, but new challenges are being mounted as grocers see growing demand for quick and easy online shopping and delivery alternatives. Most recently, Uber announced it would start a grocery delivery service, and Walmart is reportedly ready to debut a subscription program aimed at competing with Amazon Prime.
Full Story: Forbes (7/8) 
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