Communication to improve with Fla. city's new CAD system | Tenn. cities offer crucial support to first responders | Ariz. crisis centers take burden off police
February 27, 2020
NENA SmartBrief
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Making the Call
A new, $686,550 computer-aided dispatch system will enable police in Coral Springs, Fla., and sheriff's deputies in Broward County to share 9-1-1 call information immediately, eliminating the need for transfers. The system comes two years after the mass shooting at Marjory Stoneman Douglas High School, which both agencies responded to.
Full Story: Sun-Sentinel (Fort Lauderdale, Fla.) (tiered subscription model) (2/25) 
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Emergency responders in two Tennessee cities are getting resources to help them deal with the traumatic situations they encounter on the job. In Chattanooga, police officers can take a class called Blue Trauma in which they share their experiences, while in Knoxville, a chaplain and the Responder Strong text service provide support.
Full Story: WTVC-TV (Chattanooga, Tenn.) (2/25),  WBIR-TV (Knoxville, Tenn.) (2/26) 
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Crisis centers in Arizona are serving as a model for the rest of the country on how to properly serve people with behavioral health problems and make the police drop-off process more efficient. The centers have saved millions of dollars in hospital costs by eliminating emergency room visits, which can be traumatic for people involved.
Full Story: The Arizona Republic (Phoenix) (tiered subscription model)/Stateline (2/21) 
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Emergency call takers and dispatchers in the Australian state of Victoria handled about 37,000 more calls than usual during the country's devastating wildfires from late November to late January. Calls related to excessive heat, smoke and poor air quality "have been the worst since Black Saturday [bushfires] due to desperate callers and the distressing nature of the calls, e.g. people trapped on their properties," said Patrick Berry, executive director of operations at Victoria's Emergency Services Telecommunications Authority.
Full Story: The Journal of Emergency Dispatch (2/21) 
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Policy Pulse
The Mineral County, W.Va., Commission recently recognized 9-1-1 dispatchers as first responders. Meanwhile, legislation introduced in Iowa would reclassify 9-1-1 dispatchers.
Full Story: Cumberland Times-News (Md.) (2/26),  KWQC-TV (Davenport, Iowa) (2/25) 
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Innovation Insights
Drones are being used by public safety professionals for everything from rural communications to finding missing people, according to a survey by the International Wireless Communications Expo. However, respondents to the survey said artificial intelligence, the internet of things and 5G are more likely to affect smart cities the most in the next three years.
Full Story: Robotics Business Review (tiered subscription model) (2/19) 
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Editor's Note
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An empty canvas is a living wonder -- far lovelier than certain pictures.
Wassily Kandinsky,
painter, art theorist, pioneer of abstract art
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