Some Utah communities have cultural obstacles to calling 9-1-1 | Health care among efforts to curb nonemergency calls to 9-1-1 | 7 Calif. cities connect public safety agencies with one radio system
December 5, 2019
NENA SmartBrief
News for emergency communications and response professionals
Making the Call
Some Utah communities have cultural obstacles to calling 9-1-1
The International Academies of Emergency Dispatch conducted focus groups with minority communities in Utah and found out that many people were hesitant to call 9-1-1 because of fears of police, language barriers and other reasons. 9-1-1 dispatchers should visit such communities to explain how the system works, said Ana Sanchez-Birkhead, an associate professor at the University of Utah College of Nursing.
KTVX-TV (Salt Lake City) (12/2) 
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Health care among efforts to curb nonemergency calls to 9-1-1
Communities in California and Wisconsin are trying to reduce the number of nonemergency 9-1-1 calls by introducing free primary care services for individuals in need and permitting first responders to take people to urgent care clinics rather than emergency rooms. In Owensboro, Ky., 9-1-1 officials are reminding people of the nonemergency number and asking them to use it.
WTMJ-TV (Milwaukee) (12/4),  San Francisco Chronicle (tiered subscription model) (12/3),  WFIE-TV (Evansville, Ind.) (12/2) 
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7 Calif. cities connect public safety agencies with one radio system
Emergency departments in seven Southern California cities can now communicate more easily with a new, single digital radio system that encompasses all of them. Other agencies may join the system as well.
Daily Breeze (Torrance, Calif.) (11/29) 
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Calif. police learn resilience strategies
Personnel from nine police agencies in Northern California recently completed wellness training where they learned how to be resilient amid the stress of their work. "By appropriately processing these experiences, we are able to maintain personal wellness, which then allows us to better serve the community," said course organizer Delia Garcia, a correctional sergeant.
KRCR-TV (Redding, Calif.) (11/26) 
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Optimize emergency ETAs with location data
There are three main factors that affect the speed and efficiency of most emergency dispatch center operations: the source of the road data, the level of situational awareness, and the capacity for real-time routing. In this eBook, HERE Technologies shares insights and solutions to improve emergency response times with location data.
Download now.
Policy Pulse
Opinion: FCC's Z-axis location requirement for 9-1-1 is a good start
9-1-1 services' ability to locate callers will improve with the set of rules approved last month by the Federal Communications Commission that will require a Z-axis location within three meters of the caller by 2021, but the FCC and emergency services stakeholders should continue refining the requirements, writes Joe Hanna of the Center for Digital Government. An additional notice of proposed rulemaking provides "a path for continued improvements as future developments in technologies are realized," Hanna writes.
RadioResource Media Group (12/2) 
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Innovation Insights
FirstNet now has 1M connections, plans to add blimp
AT&T recently announced that FirstNet has made 1 million connections from over 10,000 public safety agencies. The company also will add a blimp to its three drones for coverage options and has completed 75% of the 700MHz Band 14 network buildout for FirstNet.
Light Reading (12/3) 
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Ask yourself: 'Does this subject move me to feel, think and dream?'
Ansel Adams,
landscape photographer, environmentalist
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