NYC dispatchers field high volume of calls during Isaias | Keep up to date on COVID-19 resources through NENA | Sensitivity, education key to reducing 9-1-1 disparities
August 6, 2020
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Making the Call
9-1-1 dispatchers in New York City got many more calls than usual on Tuesday as people reported fallen trees and other damage from Tropical Storm Isaias, leaving some callers unable to get through. The city had twice as many dispatchers working, and officials said there were no technical problems.
Full Story: New York Post (8/4),  WPIX-TV (New York City) (8/4) 
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NENA is maintaining a page of resources for 9-1-1 authorities, PSAPs, chapters and event planners in addition to general news updates about the pandemic. Please visit this link for more information.
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9-1-1 dispatch agencies can build trust with members of disadvantaged communities by undergoing cultural training, hiring more diverse employees and educating community members about how 9-1-1 services work, according to an International Academies of Emergency Dispatch study. "There are many nuances in public perceptions of 911, and different communities will likely emphasize specific fears or challenges," write Edward Trefts and Jenny Hurst.
Full Story: The Journal of Emergency Dispatch (7/22) 
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Honolulu Emergency Medical Services in Hawaii is responding to more 9-1-1 calls from people who are confirmed to have the coronavirus and require emergency treatment. The state is experiencing a sharp increase in the overall number of COVID-19 hospitalizations.
Full Story: KHON-TV (Honolulu) (8/5) 
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The National 9-1-1 Program has released its NG9-1-1 Roadmap Progress Report, which identifies progress that has been made toward nationwide Next Generation 9-1-1 as well as work that still needs to be done. The report says multiple tasks need to be finished to meet goals in business/governance, technology, data, operations and cross cutting.
Full Story: RadioResource Media Group (8/4) 
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Response2020: The Future of 9-1-1
RapidDeploy is bringing industry leaders and exciting guest speakers together virtually at Response2020 for a full week! Explore what the future holds for your PSAP the week of September 14th. Check out what we have on the agenda and register now.
Policy Pulse
Voters in Kalamazoo County, Mich., on Tuesday approved a tax to fund the county's consolidated 9-1-1 dispatch system. In Iron County, voters approved a property tax that will pay for 9-1-1 and do away with a telephone surcharge.
Full Story: MLive (Michigan) (tiered subscription model) (8/5),  The Daily News (Iron Mountain, Mich.) (8/5) 
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Innovation Insights
Public safety agencies need to communicate clearly with the public about how they are using drones in order to build trust and avoid controversy, according to Charles Werner of DRONERESPONDERS. Werner recommends following five "C's," including community engagement and transparency and clear oversight and accountability.
Full Story: Government Technology online (7/30) 
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In recent years, 9-1-1 industry experts have discussed the importance of the role of professional education for the position of telecommunicator.Across North America, programs have emerged in high schools, vocational schools, and colleges in order to find the right people and expose them to what they can expect as a telecommunicator. The NENA Standards for 9-1-1 Professional Education document will guide institutions that are developing or have developed 9-1-1 professional education programs and ensure consistency with the curriculum by providing the minimum essential elements of a professional telecommunicator training program.

As this is a second review due to substantive changes being made, only the yellow highlighted text is open for comment. You may both download this document and submit your comments here.

All comments are due by August 30, 2020. Contact the NENA Committee Resource Manager via email with any questions.
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I am awaiting perpetually and forever a renaissance of wonder
Lawrence Ferlinghetti,
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