New Orleans adjusts to combined duties answering 9-1-1, 3-1-1 calls | Wis. program provides support for emergency responders | Denver may try deploying mental health staff, medics instead of police
June 13, 2019
NENA SmartBrief
News for emergency communications and response professionals
Making the Call
New Orleans adjusts to combined duties answering 9-1-1, 3-1-1 calls
Executive Director Tyrell Morris of the Orleans Parish Communication District in New Orleans says the district has continued to meet national standards since 9-1-1 and 3-1-1 services were merged in January, even though response rates have gotten slower. Morris says he anticipates the agency will be fully staffed -- and able to respond to calls faster -- at 148 operations positions by the time the current training class and one set to begin soon are in place.
The Lens (New Orleans) (6/10) 
LinkedIn Twitter Facebook Email
Wis. program provides support for emergency responders
A peer support program for emergency responders in Eau Claire, Wis., is designed to ease the stress of traumatic events. "In order to take care of others and the community, we need to take care of ourselves," says Eau Claire Police Department Officer Bridget Coit.
WLAX-TV/WEUX-TV (La Crosse-Chippewa Falls, Wis.) (6/11) 
LinkedIn Twitter Facebook Email
Denver may try deploying mental health staff, medics instead of police
Denver is working on a test program that would dispatch mental health professionals and medics to certain 9-1-1 calls instead of police, creating a less emotionally charged environment for those calls. The city plans to model its effort on the Crisis Assistance Helping Out on the Streets program in Eugene, Ore.
KCNC-TV (Denver) (6/10) 
LinkedIn Twitter Facebook Email
Other News
Policy Pulse
Bill making Texas dispatchers first responders to take effect Sept. 1
A law that recognizes 9-1-1 dispatchers as first responders was signed by Texas Gov. Greg Abbott and will be effective Sept. 1. The revised definition of a first responder under the law is "an emergency responder, operator or emergency services dispatcher, who provides communication support services."
KXXV-TV (Waco, Texas) (6/12) 
LinkedIn Twitter Facebook Email
Fla. law allowing paramedics to arm themselves goes into effect July 1
A law allowing Florida paramedics who have met training requirements to carry guns when responding to high-risk calls will go into effect July 1. Kansas and Ohio already have laws permitting emergency responders to carry firearms.
CNN (6/10) 
LinkedIn Twitter Facebook Email
Other News
10 Critical Features of an Emergency Notification System
During an emergency, you need to know the functionality available to communicate with residents. Understand the features available to provide your residents with the critical information needed to remain safe during a crisis.
Download the eBook
, "Ten Critical Features of an Emergency Notification System."
Innovation Insights
Project seeks to prevent school violence one student at a time
A project developed after the Columbine school shooting in 1999 unites stakeholders including schools, law enforcement, mental health resources and the court system to identify and intervene with students at high risk of violent behavior, Val Van Brocklin writes. Law enforcement officers involved in the Milestones Project manage risk by performing risk assessments of participants' schools, training first responders, conducting preventative threat assessments and making aftermath plans.
PoliceOne (6/12) 
LinkedIn Twitter Facebook Email
I always say you should be very careful with the voices you listen to. And my closest voices have always told me, "You can."
Becky Hammon,
assistant NBA coach
LinkedIn Twitter Facebook Email
Learn more about NENA:
The 9-1-1 Association | Join NENA | Conferences & Events
Sign Up
SmartBrief offers 200+ newsletters
Learn more about the SmartBrief audience
Subscriber Tools:
Contact Us:
Advertising  -  Megan Kessler
P: 202.517.6295
Editor  -  Paula Kiger
Mailing Address:
SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004
© 1999-2019 SmartBrief, Inc.®
Privacy Policy (updated May 25, 2018) |  Legal Information