Genuine Parts reported profit of $220.2 million on revenue of $4.72 billion in the third quarter, with both figures up from a year earlier. The company's industrial parts group also increased sales and operating profit from a year ago.
Leveraging technology to improve the customer experience is the focus of Ingram Micro's digital transformation, says Tom Peck, chief information and digital officer. "What we are ultimately after is a frictionless channel where our customers avoid delays, obstacles, or manual touchpoints that disrupt their experience," Peck says.
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The end goal for all business-to-business e-commerce brands should be a frictionless experience for buyers, Scott Costa writes. Companies should be looking at Amazon to emulate the customer experience rather than worrying about Amazon as competition, he argues.
Distributors need to be present on LinkedIn and Facebook and should also consider Pinterest and Instagram, writes Susan Merlo. Consider how your content benefits customers and whether it's educational or tastefully humorous.
Life, career and executive coaches take different paths, but each helps people examine themselves in a more objective way, writes David Mark. "Research has shown that most of us don't see ourselves very clearly and that it matters: accurate self-awareness in leaders is highly correlated with organizational effectiveness and profitability," he writes.
In digital times, performance has taken on broader meanings, and how to improve performance at both the individual and organizational levels has topped the CEO's agenda. In her new NAW blog series, "Developing Your Workforce," Jia Wang says that many organizations are questioning the effectiveness of semiannual/annual performance reviews and commonly used performance measures. Some forward-thinking companies have abandoned the traditional performance management practices and replaced them with a real-time, all-the-time feedback system. Read her post.
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