Grainger sees sales growth in its online channels | Genuine Parts posts higher profit for Q3 | Q&A: Customers are at the heart of Ingram Micro's digital shift
October 19, 2018
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Grainger sees sales growth in its online channels
Grainger's growth in single-channel online sales outpaced overall revenue growth in the third quarter, with sales in the US up by 18%.
B2B E-Commerce World (10/17) 
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Genuine Parts posts higher profit for Q3
Genuine Parts reported profit of $220.2 million on revenue of $4.72 billion in the third quarter, with both figures up from a year earlier. The company's industrial parts group also increased sales and operating profit from a year ago.
Zacks Investment Research (10/18),  U.S. News & World Report/The Associated Press (10/18) 
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Q&A: Customers are at the heart of Ingram Micro's digital shift
Leveraging technology to improve the customer experience is the focus of Ingram Micro's digital transformation, says Tom Peck, chief information and digital officer. "What we are ultimately after is a frictionless channel where our customers avoid delays, obstacles, or manual touchpoints that disrupt their experience," Peck says.
CIO (free registration) (10/17) 
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Automate Manually Keyed in Purchase Orders
Today’s marketplace is too competitive for CSRs to waste hours on manual entry. Automate sales order processing and increase productivity & customer satisfaction. Conexiom automates manual entry of orders and transforms them in minutes into your ERP system with 100% accuracy. Get the guide.
Operations and Technology
Column: B2B e-commerce buyers want a hassle-free experience
The end goal for all business-to-business e-commerce brands should be a frictionless experience for buyers, Scott Costa writes. Companies should be looking at Amazon to emulate the customer experience rather than worrying about Amazon as competition, he argues.
TED Magazine (10/17) 
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Sales and Marketing
LinkedIn, Facebook platforms are distributor essentials
Distributors need to be present on LinkedIn and Facebook and should also consider Pinterest and Instagram, writes Susan Merlo. Consider how your content benefits customers and whether it's educational or tastefully humorous.
TED Magazine (10/18) 
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The Business Leader
A good coach can help you take the next step
Life, career and executive coaches take different paths, but each helps people examine themselves in a more objective way, writes David Mark. "Research has shown that most of us don't see ourselves very clearly and that it matters: accurate self-awareness in leaders is highly correlated with organizational effectiveness and profitability," he writes.
Michael Hyatt (10/16) 
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NAW Insider
Make Performance Management TRULY Work
Make Performance Management TRULY Work
In digital times, performance has taken on broader meanings, and how to improve performance at both the individual and organizational levels has topped the CEO's agenda. In her new NAW blog series, "Developing Your Workforce," Jia Wang says that many organizations are questioning the effectiveness of semiannual/annual performance reviews and commonly used performance measures. Some forward-thinking companies have abandoned the traditional performance management practices and replaced them with a real-time, all-the-time feedback system. Read her post.
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New lower pricing: Post your jobs on the NAW Career Center
New lower pricing: Post your jobs on the NAW Career Center
Are you hiring? If so, reach the best distribution talent through the enhanced NAW Career Center. Post your jobs online quickly and easily, search the resume database or set up alerts to be emailed to you, manage your applications and receive valuable reporting information. Plus, your jobs get added exposure by being featured daily in NAW SmartBrief. Check out the new lower pricing options.
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Get your LTL shipments on time -- guaranteed
Get your LTL shipments on time -- guaranteed
Trust NAW partner UPS Freight with your LTL shipments and receive guaranteed on-time service.* Whether regional, interregional or long-haul, UPS Freight guarantees delivery with one convenient pickup. Learn more while saving on shipments. Enroll in the NAW/UPS Program or call 800-636-2377, Monday to Friday, 8 a.m. to 6 p.m. EST. *Guarantee applies to UPGF 560 & UPGF 525 customers. See the UPS Freight Tariff, Terms and Conditions and other applicable contract. Restrictions may apply.
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