Improve customer service to retain patients | Provider, patient values align in VBC | Improving efficiency among top concerns of healthcare leaders
June 13, 2019
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Improve customer service to retain patients
As healthcare becomes more consumer-focused, practices should make their services as convenient as possible for patients. This includes reducing wait times, making it easier to book appointments and informing patients about improvements.
Modern Medicine/Medical Economics (6/12) 
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Provider, patient values align in VBC
Loyalty from both healthcare providers and patients is crucial to healthcare organization success in value-based care, and teamwork, high-quality care, and provider courtesy and respect drive both, according to a Press Ganey report. Patients care about how healthcare is delivered and are likely to recommend organizations that provide well-coordinated, safe, respectful care; and those values align with the way providers want to deliver care, according to the report.
Patient Engagement HIT (6/6) 
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Upgrade your skills with the ECG Certificate course
The efficient and affordable way to advance competencies of staff who already perform ECG's. Earn a certificate, digital badge, and 5 CEs. All online. From the medical assistant certification specialists, AMT. Read More.
Leadership & Innovation
Improving efficiency among top concerns of healthcare leaders
Streamlining healthcare operation costs and boosting efficiency rank as some of the biggest concerns for today's healthcare executives, according to a study by market research firm Rabin. The need for efficiency was one of the top three challenges going into 2020 for a third of respondents, and executives also said they are focused on encouraging technology vendors to promote interoperability and enhancing employees' technology training to ease the transition to value-based care.
Healthcare IT News (6/11) 
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Look to soft skills to improve your leadership
As the workforce diversifies, leaders need to direct their authority toward a team-based approach while developing skills such as empathy, emotional intelligence and intuition, write Carol Valone Mitchell and Rick Koonce. Research suggests some women already excel in such areas, and men benefit from these skills, too.
Chief Learning Officer online (6/10) 
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Operational Efficiencies
Survey finds reasons behind physicians' reluctance to share data
Philips surveyed more than 3,100 healthcare professionals in 15 countries and found those who don't share patient data, both inside and outside their facilities, cite lack of access to data sharing systems, preference for traditional formats, concerns about privacy and security and lack of interoperability.
Becker's Health IT & CIO Report (6/12) 
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Commentary: Have a strategy to improve your practice
A strategic plan with measurable goals can lead to more income and improved patient and employee satisfaction, writes Steve Coplon, MGMA's national medical practice executive of the year. Meanwhile, appreciating and paying employees fairly will improve retention, which in turn will improve patient care, he writes.
MedPage Today (free registration) (6/11) 
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Financial Management
NPs, PAs reduce treatment costs for complex patients with diabetes
Care costs for medically complex patients with diabetics are 6% to 7% lower when they are treated by nurse practitioners and physician assistants, rather than physicians, according to a study by Health Affairs. The use of NPs and PAs also increases revenue for practices, according to a recent study by MGMA.
RevCycle Intelligence (6/12) 
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Financial mistakes: Inadequate insurance, reducing assets to avoid creditors
Inadequate insurance and reducing assets by transferring them to an LLC or trust to avoid creditors are two of the top financial mistakes made my physicians, writes attorney Ike Devji. Making this type of transfer with fraudulent intent "is both civilly and even criminally actionable by a plaintiff," he notes.
Modern Medicine/Physicians Practice (6/11) 
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Interpersonal efficiency: 4 steps to increase our leadership effectiveness
Physician business leaders are tasked with significant responsibilities to ensure their practice is poised to thrive and grow. When physician leaders take on these responsibilities, it is often assumed that these unfair assumptions can lead to tension, imposter syndrome and overwhelm. Carrie Koh, CEO and founder of Carrie Koh Consulting, recently joined the MGMA Insider podcast to talk about leadership communication, interpersonal efficiency, and what healthcare leaders can do to reach their potential. Visit MGMA online for more
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The whole truth: Washington State's journey of behavioral health integration and value transformation
Better integrating primary care, behavioral health care and related healthcare services was key to the Affordable Care Act's strategy to achieve a transformed system. The past decade, more than 30 states are either pending, approved for or have completed a federal Section 1115 waiver providing for five years of investment in major Medicaid delivery system reforms, involving projects earmarking population health strategies and varying methods for driving up healthcare quality while reducing unnecessary costs. Visit MGMA online for more
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I always say you should be very careful with the voices you listen to. And my closest voices have always told me, "You can."
Becky Hammon,
assistant NBA coach
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About MGMA
The Medical Group Management Association, MGMA, connects healthcare leaders with the community, resources, data insights and government advocacy they need to streamline operations and provide better outcomes for patients. By bringing together proven best practices and the expert insights to apply them, MGMA and its over 40,000 members are transforming healthcare.
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