July 29, 2021
Cultural Intelligence SmartBrief
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Yum Brands grew the proportion of women in leadership roles to 47% last year, and the parent of chains including Pizza Hut, KFC and Taco Bell plans to achieve gender parity in leadership roles by 2025, five years earlier than previously planned. In its 2020 Global Citizenship & Sustainability Report, the company also shares progress on a number of other diversity, inclusion and sustainability goals.
Full Story: Nation's Restaurant News (free registration) (7/27) 
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Starbucks' early focus on diversity, inclusion and anti-bias training is one part of a strong culture that makes the company a target for corporate recruiters looking for new talent, and Chief Partner Officer Angela Lis said "growing and developing leaders for the world" is a goal for the coffee chain. In January, Chief Operating Officer Rosalind Brewer left to lead Walgreens Boots Alliance, former executive Adam Brotman is now CEO of restaurant tech firm Brightloom and two former Starbucks execs have C-level posts at Chipotle Mexican Grill.
Full Story: Bloomberg (7/28) 
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Geena Davis on Hollywood casting equity for older women
(Amy Sussman/Getty Images)
Oscar-winning actor Geena Davis says the film industry still has work to do in improving casting opportunities for older women. Her efforts to improve the situation have included a documentary and an Arkansas film festival that focuses on diversity.
Full Story: CBS News (7/25) 
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Save time and labor in the kitchen
Many restaurants are still working with below-average staffing levels due to the pandemic. Fully cooked meatballs are a time-saving solution that can help operators keep up as restaurant visits ramp up. This interactive infographic illustrates the popularity, versatility and labor-saving potential of meatballs.
Innovation in the Workforce
Pinterest is recommending more varied content to users, thus helping creators from marginalized groups find audiences, and offering more skin tones in its Try On tool. Senior Vice President Jeremy King explained that the platform feels a responsibility to "think about what it means to really see yourself in the product, regardless of who you are."
Full Story: Social Media Today (7/25) 
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Leadership and Management
Celebrity apologies offer a template for how we should show remorse -- and where so many public apologies go wrong. "Simply put, issuing an effective apology comes down to recognizing your mistake, taking ownership of that mistake and genuinely sharing your remorse to the audiences that need to hear it most -- without condition or the expectation of immediate forgiveness," says Red Banyan CEO Evan Nierman, a crisis-communications expert.
Full Story: HuffPost (7/26) 
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Executives share platitudes and other bad advice they've received, while Notiv CEO Chris Raethke points out that most advice is situational. "So I believe that there is no worst advice, but you have to listen beyond the advice directly and look at what their thought process was, which has led them to that advice," Raethke says.
Full Story: OpenView Blog (7/28) 
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Our work lives can be full of paradox, and the way through is not to deny this state but to "learn through it by changing your perspective, gathering more information, and getting a broader view," writes Linda Fisher Thornton, CEO of Leading in Context. Looking for the missing information in the face of paradox helps us be more ethical and effective as leaders, Thornton argues.
Full Story: Leading in Context (7/28) 
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Leaders who recognize likely problems -- an unhappy customer or conflict between team members -- can be ready to respond to their occurrence and guide the team toward recovery, write Karin Hurt and David Dye. "You get more of what you celebrate and encourage, so be on the lookout for the moments where your team implements their recovery processes," they write.
Full Story: Let's Grow Leaders (7/26) 
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SmartBrief Originals
If the ends don't justify the means, then what does?
Bob Moses,
civil rights activist, educator
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