Give employees permission to help you grow | A new approach is needed for these uncertain times | VIDEO: 4 qualities for bosses to embrace
February 26, 2020
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Leading Edge
Leaders must allow employees to lead upward, which means creating an environment where employee feedback is welcomed and people are empowered to speak up, writes Willie Pietersen. "When I look back on my corporate career, the subordinates I valued most were those who helped me grow as a leader," he writes.
Full Story: Columbia Business School (2/24) 
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Heroic leadership will not be effective in this time of change and disruption, argues Geoffrey Garrett, dean at the University of Pennsylvania's Wharton School. Instead, leaders must be "more humble in the face of uncertainty, more open about challenges (as well as opportunities), and more committed to a clear set of core values that govern how they choose to help us navigate this new uncertain normal," Garrett writes.
Full Story: LinkedIn (2/24) 
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Video Insights on Leadership
Employees are more likely to work hard and be creative for bosses who embody a "servant heart," offer validation and respect, and hold people accountable, says S. Chris Edmonds in this blog post and video. "Embrace all of these traits at once and build a healthy, vibrant, effective work culture," he says.
Full Story: SmartBrief/Leadership (2/25) 
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Strategic Management
Effective use of analytical data requires a layered approach that seeks to answer a specific question, a team that can interpret the data and the ability to formalize the process so everyone can understand it, writes Kevin Troyanos of Publicis Health. "In my view, this complexity is a large part of the reason so many organizations struggle to translate data-driven insight into business outcomes," he writes.
Full Story: Harvard Business Review online (tiered subscription model) (2/24) 
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SmartBrief Reader Forum
Thoughts and opinions from SmartBrief readers
How Employee Engagement Drives Profits
Michael Zroback explains how employee engagement drives performance and boosts profits.

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Smarter Communication
Instead of assuming employees are not listening to you, be curious about why that might be the case, and keep plugging away, says Lee Carter, president of Maslansky and Partners. "If you are leading an organization through change, if you're leading in any direction, you have to repeat your message over and over and over again," she says.
Full Story: Forbes (2/20) 
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Customers First
A weekly look at serving customers better
Companies can effectively respond to customer feedback by creating a closed-loop process with clear rules and a tracking system to measure success and uncover problems, writes Rachel Lane. Such systems do not have to be complicated so long as every employee knows their role.
Full Story: CMSWire (2/19) 
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In Their Own Words
Learning from Tom Brady about instilling confidence
Brady (Maddie Meyer/Getty Images)
Atlantic Union Bank President Maria Tedesco was hesitant to receive a pass from New England Patriots quarterback Tom Brady during a fundraising event, but he inspired her to step outside of her comfort zone and believe in herself -- and in him. "I am thankful that I was in the presence of a quarterback who knew what was best for the team, believed in me and encouraged me to try," she writes.
Full Story: The Glass Hammer blog (2/25) 
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Daily Diversion
The wreckage of three World War II bombers that were shot down over the Pacific Ocean in 1944 has been found near Micronesia by officials with the nonprofit Project Recover. There was no immediate decision on whether a recovery mission would occur.
Full Story: CNN (2/23) 
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Editor's Note
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I don't have a feeling of inferiority. Never had. I'm as good as anybody, but no better.
Katherine Johnson,
mathematician, NASA scientist, Presidential Medal of Freedom recipient
1918-2020
February is Black History Month
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