Talent leaders need to create programs with measurable insights, and that's easier when they ensure they're aligned with the business, said talent executives from Comcast, Choice Hotels, Gilead Sciences and Plains All American at ATD 2019. "It's less about my ability to create Net Promoter Score; it's more about my ability to create a moment in which I can keep someone, help them make a better decision," said Brian Miller, vice president, talent, development & inclusion, at Gilead Sciences.
Toxic workplaces can only be solved by managers who help employees be themselves, create meaning, learning and connection in the work, and model what they teach, says Moe Carrick. "Somewhere along the line we have degraded our thinking about people as commodities it seems, rather than the unique, complex (and messy) humans that we are," she says.
There's no one way to price, as "freemium," fixed, tiered and other pricing models can each work under the right circumstances, writes Christopher Ryan. "The most important thing is to offer quality products/services and ensure that customers perceive that doing business with you is on the right side of the 'risk vs. reward' equation," he writes.
The best public speakers and writers are those who have a unique insight to share and are willing to use the hard lessons of their lives to enlighten others, writes Nick Morgan. "We want to understand how you struggled, because that's what truly sets you apart and defines who you are," he writes.
The Walton Centre, a medical organization in Liverpool, England, invites patients with a range of experiences and outcomes to speak at board meetings, writes Adrian Swinscoe. "Bringing not just verbatim feedback but people themselves into the board room, from my perspective, is next level braveness and clearly shows what matters to the organization," he writes.
"Deadwood" creator David Milch is still writing and shaping television despite being in what is described as the middle stage of Alzheimer's. "I have disabused myself of any thought of a normal future, but I allow myself a provisional optimism about the possibilities of what time I will be allowed," he says in this series of interviews.
Image consultant Terry Wildemann says she has learned that good leaders focus on serving others, don't take things personally and set strong boundaries. "To serve well, I needed to ask for help and learn, which meant asking many questions and being open to listening and understanding," she says.
Passing counterfeit money is getting easier as fake cash can be ordered online or "prop money" gets circulated from filming companies. Smaller bills appear easier to pass because most people, according to Daniel Schacter, a psychology professor at Harvard, don't notice or care to discover the differences between real and fake currency.