Digital experience gains importance for car dealerships | VW overhauls purchase process for its ID electric vehicles | Podcast: Dealerships should continue to focus on CPO
May 26, 2020
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Digital experience gains importance for car dealerships
(Spencer Platt/Getty Images)
Customers are becoming more accustomed to the digital experience for car dealerships, and experts predict the increased reliance on digital will be permanent. "For digital, this whole disruptive period with corona is an inflection point from which there's no turning back," says AutoNation Chairman and CEO Mike Jackson.
Full Story: CNBC (5/21) 
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Customer Experience
Volkswagen dealerships will pivot from persuading people to buy the company's ID electric vehicles to "organizing test drives, facilitating the transaction and making sure you get the keys to your new wheels without a hitch," writes Rachel England. Consumers will order the electric vehicles online at fixed prices and will choose a dealer.
Full Story: Engadget (5/21) 
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Ben Bartosch from J.D. Power Valuation Services says auto dealerships should keep a focus on certified pre-owned vehicles as business returns after the pandemic. Bartosch predicts the CPO market will hold incentives longer than in the new market.
Full Story: Auto Remarketing (5/19) 
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Group sets sights on improving in-vehicle experience
(Jonathan Nackstrand/Getty Images)
The Experiences Per Mile Advisory Council seeks to increase automotive industry collaboration and innovation to improve in-vehicle experience, writes member Vala Afshar. It hopes to see electric vehicles accounting for nearly 1 in 4 new cars sold in 2030, along with an increase in revenue from on-demand mobility.
Full Story: ZDNet (5/19) 
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Tim Blochowiak from Protective Asset Protection says that finance and insurance departments will need to adapt after dealerships reopen. "Contactless transactions will continue to grow as dealer sales and F&I personnel are forced to work from home, and as consumers are wary of visiting dealerships in person," he writes.
Full Story: WardsAuto (5/20) 
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Manufacturing
Doug Betts, president of J.D. Power's automotive division, says auto manufacturers should streamline production by offering fewer configurations of each vehicle. "Low-volume configurations are a drag on sales performance and costs," he says.
Full Story: WardsAuto (5/22) 
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Data & Analytics
Shift toward passenger cars could be ahead
(Carl Court/Getty Images)
Observers expect the use of public transportation in the US to remain lower after the pandemic, with surveys indicating some city dwellers may turn to car ownership. China's experience could offer insight: Two months after lockdown restrictions were lifted, transit ridership remained 35% below its pre-pandemic level, and sales of passenger cars rose in April.
Full Story: Reuters (5/20) 
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Smart Mobility
Tim Grewe, head of GM's global electrification and battery systems, says the auto manufacturer is developing new batteries for electric vehicles. "We do have million-mile battery life, especially in shared mobility usage, in our sights and are getting great results when it comes to that," he says.
Full Story: CleanTechnica (5/23) 
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Forecast: EVs will go from 3% to 31% of cars by 2040
(Greg Baker/AFP via Getty Images)
BloombergNEF's Long-Term Electric Vehicle Outlook sees electric vehicles' car market share increasing from 3% now to 31% by 2040, with nearly 6 in 10 new cars sold by then being EVs. The report also forecasts figures for buses, two-wheeled vehicles and light-duty commercial vehicles.
Full Story: CleanTechnica (5/19) 
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