January 12, 2022
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Spa Spotlight
The Fairmont Spa & Wellness facility at the Fairmont Windsor Park hotel in southern England covers two-floors and has 18 treatment rooms. Amenities include an indoor pool, a Finnish sauna and a Japanese Ashiyu foot ritual bath.
Full Story: Spa Business (UK) (1/7) 
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The Roman waterfalls treatment at The Spa at La Costa, tea tree oil massage at Ocean Pearl Spa at The Westin Carlsbad, and the gemstone massage at The Spa at Rancho Valencia are among San Diego Magazine's recommended treatments to try in 2022. The Grand Cru facial at The Center for Wellbeing at The Fairmont Grand Del Mar also makes the list.
Full Story: San Diego Magazine (1/11) 
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HydroSpa Muskoka Wellness By Water at the JW Marriott The Rosseau Muskoka resort in Ontario features a Himalayan salt room, a sauna, a heated pool and a full treatment menu.
Full Story: The Kit (Toronto) (1/7) 
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Retail Rundown
Check out these Asia-inspired treatment ideas
Onsen water treatments, sound bathing, floatation therapy and chocolate therapy are among unique spa treatments trending across Asia. "While there is an array of services in many international markets, those found in Asia have become quite popular with their unique rejuvenation and spa treatments," Trinetra Paul writes.
Full Story: Prestige (Singapore) (1/12) 
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Forest Spa Finland's new face serum includes adaptogens sourced from Nordic forests using ingredients such as pine bark extract, bilberries and chaga mushrooms.
Full Story: CosmeticsDesign-Europe (1/4) 
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Hospitality Trends
The US hotel industry is not celebrating the news that its unemployment rate has reached its lowest level of the pandemic period. The problem is, thousands of positions are going unfilled as hospitality and leisure workers.
Full Story: Skift (tiered subscription model) (1/10) 
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Business Best Practices
Podcasts, social media posts, email newsletters, YouTube videos and other digital tools together create a digital content strategy, which blogger Lacy Boggs defines as "a group of tactics you've chosen strategically to help you reach a particular goal in your business." To develop an effective strategy, Boggs says, first determine what you would like to achieve in the next 6 to 12 months, and then get started on the steps that will help you build your audience of potential customers.
Full Story: Business 2 Community (1/10) 
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Customer Service
Dissatisfied customers are, unfortunately, a part of every business owner's reality -- and a part that shouldn't be taken lightly. Taking steps such as simply listening to such customers, showing empathy and concern for their issues and taking responsibility for any mistakes can go a long way in winning back their loyalty.
Full Story: Forbes (tiered subscription model) (1/10) 
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Finance and Economics
Business incubators, cryptocurrency-backed loans and crowdfunding are among viable ways to fund a business, consultant Jordan Bishop writes. Bishop explains how to use those sources, as well as financial technology loans, angel investors and venture capital.
Full Story: StartupNation (1/5) 
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Water Cooler
An Uber Eats driver's kind touches spur viral response
(Tracey Hairstyles/TikTok)
A TikTok video showing Donald Jackson, an Uber Eats driver in Texas, placing a delivery carefully on top of tissue paper along with a goodie bag of masks and candies and a personalized card with a poem has attracted 1.4 million views and more than 267,000 likes. A subsequent series of TikTok videos shows user Tracey Ramirez tracking Jackson down, thanking him on the phone and encouraging others to donate their appreciation via a GoFundMe page.
Full Story: Newsweek (tiered subscription model) (1/10) 
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The 2022 ISPA Foundation Auction, held in conjunction with the 2022 ISPA Conference, will help raise funds to continue the ISPA Foundation's spa industry and consumer research efforts. Submit an item donation here.
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Jade Simmons' Power Session keynote on day two of the 2022 ISPA Conference is sure to help transform attendees into the biggest, boldest version of themselves. Learn more about this world-class pianist and her numerous achievements today.
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