July 28, 2021
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Spa Spotlight
The Revitalized Health Optimization Program at Four Seasons Resort Maui at Wailea; the Six Pillars of Healthy Living program at California's Cavallo Point and the Maldives' soon-to-open Joali Being resort showcase the focus on wellness in the hotel sector.
Full Story: Robb Report (7/27) 
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The Conrad Spa at Mexico's Punta de Mita resort offer treatments that builds indigenous wellness practices, including hand-woven massage cocoons.
Full Story: PaperCity (Texas) (7/27) 
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The Spa at Carillon Miami Beach, Esencia Wellness Spa at the Eden Roc Miami Beach and Valmont for The Spa at The Setai are among Miami spas making the most of Spa Month. "Now more than ever, we can all use some self-care, and we're inviting travelers to indulge in tranquil spa treatments in celebration of Miami Spa Months," said Steve Adkins, who chairs the the Miami Beach Visitor and Convention Authority.
Full Story: Forbes (tiered subscription model) (7/25) 
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Retail Rundown
Lizzo recently unveiled her new green jade nail art on TikTok. The design is the work of celebrity manicurist Eri Ishizu.
Full Story: PopSugar (7/23) 
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Hospitality Trends
Managers of the Clarendon Hotel and Spa in Phoenix say they've opened the first "cannabis-friendly" hotel in Arizona. Legal for recreational use in the state, the product can be partaken of only in designated rooms and areas.
Full Story: KTVK-TV/KPHO-TV (Phoenix) (7/25) 
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Business Best Practices
Customer and employee feedback helps founders find new directions or improvements for their businesses, build credibility and trust, and support morale, according to Solomon Thimothy, CEO of OneIMS. "Be open to analyzing every step of the customer journey to decipher where you're not able to meet your customers' needs," says Thimothy.
Full Story: Forbes (tiered subscription model) (7/27) 
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Customer Service
Zallie: Customer needs come first during disruption
Zallie (The Business Council)
The economy is emerging from multiple disruptions and events, including "a snapback in demand that's unprecedented; a system that's been depleted of workers for a labor shortage; and all the transitory issues that you need to navigate," Ingredion CEO Jim Zallie says. A customer-first approach will help companies survive this period, Zallie argues, citing Ingredion's focus on "co-creation" with customers and addition of a line of ingredients made from proteins such as lentils. "We look at the latest trends and connect those ideas to our customers, because our customer brand proposition is to 'be what's next,'" he says.
Full Story: Chief Executive (7/21) 
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Finance and Economics
Detailing the advantages of buying an existing business, Lisa Price covers six steps to follow before moving forward with this strategy. Learning exactly why an entrepreneur is selling a business can help you determine whether the opportunity is right for you.
Full Story: Small Business Trends (7/23) 
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Water Cooler
Many people are happy to have cake, a cookie or a biscuit, but as UK-based Jaffa Cakes discovered in the early 1990s, the precise definition determined exposure to the UK's value-added tax. Fortunately for manufacturer McVitie's, a British court ruled that the snack was a cake rather than a biscuit, and thus no VAT tax could be levied.
Full Story: Now I Know (7/26) 
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ISPA Info
ISPA members receive full access to all 85 pages of the 2021 ISPA U.S. Spa Industry Study today. The data and analysis presented in the full results report provides spa professionals with a bevy of relevant information to consider as they plan their businesses' next steps and evaluate future operational decisions. View the "Big Five" industry statistics from this important and all-encompassing research report.
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Check out the exciting statistics behind the 2021 ISPA Stronger Together Summit, including registrants, sponsors, speakers, auction donations and more, in July Pulse's post-event recap.
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Kristin Chenoweth,
actor, singer
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