April 21, 2021
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Spa Spotlight
California wellness resorts such as Carmel Valley Ranch, The Four Seasons in Calistoga and Carneros Resort and Spa are incorporating locally sourced farm ingredients into treatments. The Spa at MacArthur Place Hotel features a lavender massage.
Full Story: 7x7 (San Francisco) (4/20) 
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The Spa at the Palace Downtown Dubai has become a popular destination as lockdown restrictions ease. "A visit to a spa may not be considered an 'essential outing,' but it certainly feels like one," according to this Esquire magazine review.
Full Story: Esquire magazine online/Middle East (4/20) 
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My Beer Spa coming to Orlando, Fla.
(Pixabay)
My Beer Spa says it will be opening soon in Orlando, Fla., featuring private rooms and self-serve beer taps plus wine. The facility will also include an infrared sauna.
Full Story: Bungalower (Orlando, Fla.) (4/16) 
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Retail Rundown
Ciara has kept fans glued to Instagram with her various hairstyles, including blue and pink hair. Her latest look features throwback curls reminiscent of the 1970s disco era.
Full Story: Allure (4/20) 
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Hospitality Trends
When COVID-19 vaccines first began rolling out, municipal and state officials warned against vaccine tourism, worrying that outsiders would limit availability of doses for locals. But far-flung destinations hoping to rebuild their struggling tourism industries are now inviting visitors to come get vaccinated. Officials in Alaska have announced international travelers will be eligible for vaccines beginning June 1, while travel agencies in Europe are also unveiling vaccination travel packages, some including luxury accommodations and spa treatments.
Full Story: Conde Nast Traveler online (4/16),  Euronews (France) (4/16),  Alaska Public Media (4/16) 
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Business Best Practices
Empathy is only growing in importance at work, with managers increasingly working apart from their reports and employees expecting more support from their bosses with work and life matters, write Gartner HR experts Brian Kropp, Alexia Cambon and Sara Clark. They focus on the challenge facing midsize companies, whose managers retain individual workloads and don't have access to large learning budgets that big corporations possess.
Full Story: Harvard Business Review (tiered subscription model) (4/15) 
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Customer Service
Why humanity was essential to Best Buy's resurgence
Joly (JP Yim/Getty Images)
Best Buy's turnaround started by gathering high-level middle managers and collecting not only their ideas, but their stories, says former Best Buy CEO Hubert Joly. "And afterward, we came to this conclusion: what we're going to try to do is treat each other as human beings -- treat customers as human beings -- and try to be an inspiring friend, for customers," he says.
Full Story: Forbes (tiered subscription model) (4/20) 
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Finance and Economics
Financial decisions, from price increases to refusal to accept cash, can trigger legal liabilities. These tips discuss how to avoid pitfalls in those situations and in commercial loan applications, client credit card data and tax deadlines.
Full Story: Law Technology Today (4/15) 
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Water Cooler
Jesse Larios is walking from Los Angeles to San Francisco while wearing a teddy bear suit under the persona Bearsun. Larios, who ran a marathon in the outfit last year, has been sharing the latest journey on his Instagram account.
Full Story: CNN (4/15) 
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ISPA Info
ISPA is thrilled to present industry-leading professional education from a lineup of over 40 speakers whose commitment to excellence in the workplace will be clear for all attendees to see and learn from at the ISPA Stronger Together Summit. View the full speaker lineup and explore the diverse set of session topics that will be covered at ISPA's first-ever virtual event for spa leaders in May.
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The ISPA Job Bank is constantly updated with new job openings from a diverse collection of spa and resource partners. Available to both ISPA members and nonmembers, this is a great resource for spa professionals looking for the next chapter in their career. ISPA members are able to post an unlimited number of job openings to the Job Bank for free, adding tremendous value to an already stacked lineup of member benefits. Search for open positions by position type and location today in the ISPA Job Bank.
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Diane Arbus,
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