Spa Voyage creates massage course for helping cancer patients | Groupe Nordik plans thermal spa project in Canada | Four Seasons Hotel Bengaluru opens its doors
May 23, 2019
ISPA SmartBrief
Spa industry news
Spa Spotlight
Spa Voyage creates massage course for helping cancer patients
Spa Voyage has created the Specialist Cancer Massage Course in partnership with The Amethyst Trust cancer nonprofit. The one-day course's goal is to prepare massage therapists to provide appropriate services to cancer patients.
Spa Opportunities (5/23) 
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Groupe Nordik plans thermal spa project in Canada
Groupe Nordik has announced a thermal spa project in Alberta, Canada. "This spa will draw its inspiration from the roots of wellness traditions from all cultures, adapted by and for Canadians," said Martin Paquette, CEO of Groupe Nordik.
CBC News (Canada) (5/22) 
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Four Seasons Hotel Bengaluru opens its doors
The 230-key Four Seasons Hotel Bengaluru at Embassy One has opened as the brand's second property in India. In addition to hotel rooms, the property has 105 residences and an 11-room Infuse Spa.
Spa Opportunities (5/20) 
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Retail Rundown
List: Moistuirzers that won't break the bank
Origins GinZing Energy-Boosting Gel Moisturizer, Kiehl's Ultra Facial Cream and Fresh Lotus Youth Preserve Moisturizer have made CNN's list of recommended moisturizers for under $50.
CNN (5/21) 
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Hospitality Trends
1 Hotels makes sustainability part of brand identity
Sustainability is a priority and key part of the brand for 1 Hotels, which is cutting down on its use of plastic and created the "Save Our Shores" campaign. "I wanted to capture the beauty of nature in a hotel and commit to safeguarding it as best I can, a responsibility that I believe we all share," CEO Barry Sternlicht said.
Forbes (5/21) 
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Business Best Practices
Inexpensive marketing strategies to build buzz
By being a little discerning, a smart small-business owner can generate good public relations for their business without a large investment, writes Kalin Kassabov, founder and CEO of ProTexting. He offers advice on how to pitch stories to the media, write press releases, create video content and leverage Facebook and Instagram stories to drive engagement levels.
Forbes (5/20) 
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Customer Service
Be efficient and flexible to meet customer needs
Efficient delivery combined with flexibility is what companies should try to deliver to customers, no matter what "customer" means in your business, writes Don Sweeney of Ashling Partners. This can be accomplished by adopting new technologies, improving core processes or removing friction from the customer experience, he argues.
Forbes (5/13) 
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Finance and Economics
Is cashless retail really the way of the future?
The prospect of cashless stores is making headlines, but progress toward that future is less certain. A survey commissioned by Square found that most small businesses plan to continue accepting cash, and several cities and states have taken steps to prevent stores from going cash-free.
Fast Company online (5/21) 
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2019 ISPA Conference & Expo Sponsor Highlight: ResortSuite
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Register now for #ISPA2019 and save $100
With world-class keynote speakers, an extensive expo floor and education sessions designed to make a measurable impact on your business's bottom line, the 2019 ISPA Conference & Expo in Las Vegas is an event you won't want to miss.

Register by July 10 to lock in a special early bird rate and save more than $100. Need more info? Visit to learn more about #ISPA2019.
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