Pa. salon welcomes clients after COVID closure | Fla.'s Acqualina Spa reopens | Float spa nearing completion on N.Y.
July 8, 2020
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Spa Spotlight
Lesa Kauffman, co-owner of Le'Chelle Hair Studio in Waynesboro, Pa., says the layoff due to the coronavirus pandemic has been hard, but clients are "thrilled" to be returning. "It's been wonderful to be able to open up again; it's very rewarding," she said.
Full Story: The Record Herald (Waynesboro, Pa.) (7/7) 
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Acqualina Spa by ESPA at the Acqualina Resort & Residences in Sunny Isles, Fla., has reopened following its closure due to the coronavirus pandemic. Cleaning procedures have been updated and the facility is practicing social distancing.
Full Story: Haute Living online (7/6) 
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Construction of the Aqua Spa Float Center & Wellness Boutique in Oswego, N.Y., is nearing completion with an opening planned for this fall. "We couldn't be more thrilled to see the sanctuary in its home stretch," owner Gary McGuire said.
Full Story: NNY360 (Watertown, N.Y.) (tiered subscription model) (7/5) 
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Aeon Nail Spa in Killeen, Texas, has created "For the Cure" manicure and pedicure services to support the nonprofit Pink Warrior Angels of Texas, a group that helps cancer patients.
Full Story: KXXV-TV (Waco, Texas) (7/4) 
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Retail Rundown
Refinery29's Jacqueline Kilikita chronicles her experience receiving her first post-pandemic hair treatments. "It's fair to say the new hairdressing experience looks a lot different to the one we once knew, but I was overdue a trim weeks before lockdown hit, so I jumped at the chance to book in to my nearest salon, Buller & Rice in Walthamstow, founded by hairdresser Stephen Buller and colourist Anita Rice," she writes.
Full Story: Refinery29 (7/7) 
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Hospitality Trends
Hygiene-conscious guests at the Hotel Trio in Healdsburg, Calif., can indulge in the area's famous wines with confidence thanks to a staff member named Rosé the Robot. The high-tech butler delivers the full array of amenities in keeping with the hotel's comprehensive anti-infection plan.
Full Story: Travel + Leisure online (7/5) 
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Business Best Practices
What to change to advance racial justice in a company
Three actions can propel racial justice within a business, starting with training tailored to a company's goals and progress, writes social psychologist Evelyn Carter. She underscores issues that are heightened by remote work, and explores how assignments and performance reviews create gaps.
Full Story: Harvard Business Review online (tiered subscription model) (6/22) 
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Customer Service
Segmenting customers by whether they wear face masks can help you identify how to tailor messaging and services, say Colin Shaw and Emory University professor Ryan Hamilton in this podcast. They identify five such segments.
Full Story: Beyond Philosophy (7/4) 
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Finance and Economics
To improve your credit score and chances of securing a loan, it's important to get organized with your small-business finances, writes Gerri Detweiler. Put an easy filing system in place, avoid mixing personal and business expenses, have a plan for annual bills and charges and automate as many steps as possible, Detweiler recommends.
Full Story: Nav Small Business Blog (7/7) 
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Water Cooler
Strangers are just as good at picking the attributes of a romantic partner for us as we are, according to a study. Lead author Jehan Sparks says rather than obsess over idealized traits, "let your friends pick your dates."
Full Story: New York Post (7/7) 
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Since early June, ISPA has been hosting a series of webinars on every aspect of the reopening process; this month, it launched a webinar series of chats with ISPA resource partner members. If you missed the chance to participate in one of these must-see live events, you can watch the full recordings of each webinar on ISPA's Youtube channel.
Full Story: YouTube (7/8) 
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New dates, same shine! Find your light at the 2021 ISPA Conference & Expo, to be held May 10-12, 2021. The event—which was originally scheduled for October 2020 but postponed due to COVID-19—will see ISPA return to Phoenix, Arizona, for three days of innovation, education and passion. Early registrants will receive the lowest possible rate to attend. Visit for more information.
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