Rosewood Guangzhou dedicates 2 floors to wellness | N.C. spa pursues $3M renovation, expansion | Spa deals continue in Miami
September 12, 2019
ISPA SmartBrief
Spa industry news
Spa Spotlight
Rosewood Guangzhou dedicates 2 floors to wellness
The Rosewood Guangzhou features spa and wellness amenities covering two floors. The Sense spa "unwinds the mind through an environment of soft organic shapes, touch-me textures and tranquil soundscapes," Jane Kitchen writes.
Spa Opportunities (9/11) 
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N.C. spa pursues $3M renovation, expansion
The Spa at Rock Barn in Catawba County, N.C., is planning a $3 million makeover and expansion. Additions include a new salt cave.
WSOC-TV (Charlotte, N.C.) (9/11) 
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Spa deals continue in Miami
Though Miami's Spa Month is over, some participating spas are continuing to offer deals, including Ame Spa & Wellness Collective, Emena Spa and GuyandGirl Spa.
Miami New Times (9/12) 
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Retail Rundown
Glamour highlights hair accessories, looks for fall
Mix-and-match barrettes, bubble ponytails, ribbons and pearl clips are all trending hair looks for fall, according to Glamour. Black padded headbands, curtain bangs and headscarves are also on trend.
Glamour online (9/11) 
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Hospitality Trends
Soak and sightsee: Hotel bathrooms with amazing views
A killer showerhead and luxe toiletries are expected in high-end hotel bathrooms, but most don't offer a spectacular view -- but these 28 do. For example, the tub in penthouse suite at the Ararat Park Hyatt Moscow overlooks the Kremlin and the city's rooftops; the Statue of Liberty is the view from the bathroom in presidential suite of The Wagner at The Battery in New York City; and the swimming-pool-like tub in the 117th-floor Ritz-Carlton Suite at the Victoria Harbor Ritz in Hong Kong offers sweeping views of the harbor and island.
USA Today (9/9) 
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Business Best Practices
CEO: I block out time to get stuff done
Acceleration Partners CEO Robert Glazer deliberately schedules time for productivity and guards it against distractions. "You'll see that in people's calendars and you know it doesn't mean 'hey, you can have this time from me,' it means, 'hey, I'm actually doing the stuff that I needed to deliver to everyone,' " he says.
Thrive Global (9/10) 
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Customer Service
Customer experience is more than just customer service
Having all customer-relevant data available is crucial to addressing any pain points in the customer experience, says Denise Lee Yohn in this video. Customer service matters but is only one component, so don't forget areas "such as the physical environment, packaging, pricing, the use of the product itself, not to mention all the digital brand touchpoints that now exist," she says.
SmartBrief/Leadership (9/10) 
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Finance and Economics
Changes to small-business bankruptcy procedures on the way
Small businesses could face fewer procedural burdens during the bankruptcy process as part of the Small Business Reorganization Act, which takes effect in February. Attorneys from Horwood Marcus & Berk point to "provisions that increase a small business' ability to negotiate with creditors, a reduction in procedural burdens and costs, and an increase in oversight."
The National Law Review (9/10) 
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Water Cooler
How does your brain create those musical earworms?
Our brains react differently when we listen to music than when we try to recall it, according to a study. "Once we hear a familiar tune, the regions of the brain that remember the song overlap but music information between listening and recall flow in the opposite directions," writes Kay Vandette.
Earth (9/10) 
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ISPA2019: Win big while giving back
Tonight's ISPA Foundation Live Auction will be a fun, high-energy opportunity to bid on -- and win -- exclusive trips, spa equipment and more. If you're more of the strong, silent type, try bidding on an item at the ISPA Foundation Silent Auction. Bid any time today before the Silent Auction closes at 6:30 p.m. Winners will be notified via email, and your item(s) will be ready for pickup tomorrow. For more information on the Auctions, see the ISPA Mobile App.
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Peruse the latest Pulse
The latest edition of Pulse magazine is available to read online. This wide-ranging issue includes insights on workforce engagement from Marcus Buckingham, the history of the ISPA US Spa Industry Study, how to uncover your spa's value proposition and more. To read the latest issue, visit
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Claude Debussy,
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