January 13, 2021
ISPA SmartBrief
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Spa Spotlight
Gena Quast, 100, the founder of the Roman Spa Hot Springs in Calistoga, Calif., has had a day named in her honor by the town, which cited "her support of our local culture and economy."
Full Story: Napa Valley Register (Calif.) (1/11) 
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Touch Med Spa in North Myrtle Beach, S.C., invites guests to experience personalized skin care services along with the spa's massage therapy and other services. Dry needling and chiropractic services are also available.
Full Story: WMBF-TV (Myrtle Beach, S.C.) (1/12) 
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Trellis Spa is preparing to reopen next month at the Houstonian hotel in Texas following a renovation and expansion to 26,500 square feet. Medical spa chain OVME, meanwhile, is preparing to open its first Houston location this month.
Full Story: Houstonia (1/12) 
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Retail Rundown
Demi Lovato is inspiring others with pink nail art that expresses a body positive message for women.
Full Story: PopSugar (1/12) 
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Hospitality Trends
Guests at Karisma Hotels & Resorts properties will be able to divide their bills into monthly payments under a new partnership between the hotelier and installment lender Affirm. The offer applies only to direct bookings.
Full Story: TravelPulse (1/8) 
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Business Best Practices
One-third of shoppers who responded to a recent Omnichannel Grocery Report from PYMNTS said they would consider switching to food retailers that offer some form of touchless payment option. This underscores the continuing rise of touchless technology, and this article looks at its implications for grocers and some potential trends for the future.
Full Story: SmartBrief/Food & Travel (1/11) 
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Customer Service
Asking "What's stupid around here?" can yield surprising answers from employees and customers, writes Chip Bell. "Turn customer interviews and focus groups into a treasure hunt in which you are likely to be surprised by the answers, not a dialogue to confirm what you already know or suspect," he writes.
Full Story: Real Leaders (1/11) 
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Finance and Economics
For small-business owners seeking to find greater cost savings in their operations, Anton Oosthuizen, commercial director at QuickEasy Software, outlines how to get leaner. Be smart about every dollar spent, clampdown on wasted resources, get disciplined in saving and reviewing spending patterns, and remember to execute on your sales goals.
Full Story: Ventureburn (1/11) 
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Water Cooler
Photographer Edas Wong has captured odd moments where people and objects sync in unique ways on city streets, such as a person seemingly about to be grabbed by arms from a billboard or actor George Clooney looking through a security camera. "Wong had to train himself to put his focus on the street itself and sense those fleeting times when humans and their environment intersect in enchanting ways," writes Sara Barnes.
Full Story: My Modern Metropolis (1/11) 
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Register today for ISPA's upcoming Shine On session on Jan. 21, from 12-12:45 p.m. EST. This Zoom webinar will focus on new trends and valuable data points through the lens of renowned research organization PricewaterhouseCoopers, as their own Russell Donaldson joins ISPA Chairman Patrick Huey for this extremely relevant discussion.
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The ISPA Job Bank features job postings from ISPA members looking to staff their spa with capable, dependable talent. View openings here. ISPA members have the exclusive ability to add unlimited job postings to the ISPA Job Bank, making it one of the most dependable and valuable tools in the ISPA repertoire.
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