Jamaica's Fern Tree Spa has something for everyone | Blackberry Mountain opens with wellness focus | List: Hotel destinations recommended by British Airways Holidays
March 21, 2019
ISPA SmartBrief
Spa industry news
Spa Spotlight
Jamaica's Fern Tree Spa has something for everyone
The Fern Tree Spa at Jamaica's Half Moon resort covers 68,400 square feet, making it the largest in the Caribbean. Treatments also are available at an overwater bungalow.
Forbes (3/20) 
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Blackberry Mountain opens with wellness focus
Tennessee's Blackberry Mountain wellness resort opened in February with 36 rooms and a spa. Activities include hiking, mountain biking and aerial yoga.
Conde Nast Traveler online (3/20) 
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List: Hotel destinations recommended by British Airways Holidays
Luxury hotels Savoy Palace Madeira in Portugal, Domes Noruz Chania and Sani Dunes in Greece and Parklane in Cyprus have won the recommendation of the British Airways holidays guide. The Savoy Palace Madeira is slated to open this summer and include hydrotherapy pools at its spa.
The Telegraph (London) (tiered subscription model) (3/20) 
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Retail Rundown
Photos: Bangs, the short look in for spring
Curly bangs, blunt bobs and shaggy cuts are trending for spring.
Allure (3/19) 
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Hospitality Trends
Hotel activity in Miami surges
The Miami Downtown Development Authority says the number of hotel rooms in Miami-Dade County has risen 17% over the past five years -- a rate that some believe could be starting to outpace tourist growth. The market remains optimistic, and in February, two of the most expensive trades in the US occurred in the area, one of which was Host Hotels & Resorts' $610 million purchase of the 429-room 1 Hotel South Beach.
The Wall Street Journal (tiered subscription model) (3/19) 
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Business Best Practices
Raise your hand for diversity and inclusion
Being proactive in the diversity and inclusion realm can lead to new opportunities as experts in the field are being sought -- and not only in human resources, writes consultant Simone Morris. To tap into this growing niche, expand your networking circle, volunteer for initiatives at your company, and seek out training and reading materials on the subject, she writes.
Glassdoor (3/18) 
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Customer Service
The skills needed to boost customer satisfaction
Time management, listening skills and problem-solving capabilities are all key parts of providing stellar customer service, which can lead to higher revenue, writes Alex Yumashev. "There's nothing customers hate more than having to raise the same issue to multiple support representatives again and again without getting a solution," he writes.
CustomerThink (3/18) 
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Finance and Economics
How much cash should be in your emergency fund?
Building up a cash reserve can help your company get through tough times, but the exact amount you will need depends on the nature of your business. Review your monthly expenses over the previous year, and use that data to forecast your future financial needs, writes Gene Marks.
The Philadelphia Inquirer/Daily News (tiered subscription model) (3/19) 
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Water Cooler
Be careful if you take a milk crate -- it could be illegal
Plastic milk crates are high-quality, durable products, so much so that college students and other people will keep them as storage containers. That increases the dairy industry's costs, however, and over the past few decades, multiple states have criminalized unauthorized possession of labeled milk crates and even incarcerated people for it.
Tedium (3/19) 
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On the Academy: Understanding Financial Reports
Financial reports can be both the most frustrating and most empowering part of running a spa. Learn how to use financial reports to gauge your spa's success in this post on the ISPA Academy, co-written by Mae Manacap Johnson and Alexander Menrisky.

To access this article, log in to your ISPA member account, then click this link. You can also easily find the article by hovering over "resources," clicking "ISPA Academy," then searching "scorecard."
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Time is running out to save $200 on your registration for #ISPA2019
With world-class keynote speakers, an extensive expo floor and education sessions designed to make a measurable impact on your business's bottom line, the 2019 ISPA Conference & Expo in Las Vegas is an event you won't want to miss.

Register before March 30 to lock in our lowest Early Bird rate and save more than $200 when compared to the onsite rate. Need more info? Visit attendispa.com to learn more about #ISPA2019.
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If there's anything you've wanted to do for yourself, just get out and go for it.
Arlene Pieper,
first woman to finish a US marathon (Pikes Peak Marathon, 1959)

March is Women's History Month

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