Wingstop is in urban growth mode with plans to open 25 New York City eateries that will be a mix of ghost kitchens and brick-and-mortar restaurants. The brand now boasts 15 ghost kitchens around the world, and the first one in Manhattan is slated to launch in the coming weeks.
Yum Brands reported a 30% jump in second-quarter same-store sales at KFC, which saw soaring demand for chicken sandwiches. Yum also owns Taco Bell, Pizza Hut and Habit Burger Grill, and same-store sales at all four brands were up compared to the same period in 2019.
Responding properly to food safety crises allow restaurants to maintain their reputations, writes Jessica Nunez of TruePoint Communications. Five elements, from immediate public replies to concise messages and private resolutions, can salvage consumer trust, Nunez notes.
McDonald's digital evolution illustrates where the customer experience is headed in the restaurant industry. This article offers an overview of the brand's approach, which has included celebrity partnerships, app development and the recent creation of a customer experience team.
As a new generation enters the restaurant industry, legacy restaurant brands must continue to innovate, writes Robin Gagnon, co-founder of We Sell Restaurants. Social consciousness, customer service and digital dominance will be important considerations going forward, Gagnon predicts.
Franchise marketing depends on harnessing the model's advantages, writes Michael Morris, co-founder of a multi-location marketing platform. Morris discusses some of the challenges facing franchise marketers, including issues related to local advertising and ad funds.
IFA has expressed concern about the Biden administration's decision to "throw out a simple, clear and thoughtful rule and return to an expanded joint employer standard that would place a cloud of uncertainty over the heads of local small business owners that are trying to lead this economic recovery." IFA notes that an expanded standard "will be responsible for the dissolution of small business owners' equity and the closing of an inclusive route to generational wealth for those historically locked out of the entrepreneurial marketplace."
The Protecting the Right to Organize Act jeopardizes the franchise industry, a California hotel owner told a US Senate committee. "The PRO Act is the most anti-small business bill in the history of Congress," Jyoti Sarolia, principal at Ellis Hospitality, said.
Christian Brothers Automotive set multiple new weekly systemwide revenue records in the first half of 2021. In addition, franchisees have opened 10 units so far and plan to launch eight more this year.
Paycheck Protection Program borrowers whose loans were for $150,000 or less will be able to apply for forgiveness directly from the Small Business Administration through a portal that opens to the general public Aug. 4. The SBA has a customer service team that can answer borrowers' questions over the phone.
The Department of Labor has rescinded a Trump-era rule that restricted the definition of joint employment. IFA said the move could create "a cloud of uncertainty" for small-business owners and noted that the 2020 rule "helped small business owners navigate the crisis, keep employees safe, and protect their communities during the COVID-19 pandemic."