Empathy leads Hyatt CEO through challenging times | Restaurant brands to watch as industry evolution continues | Chicken Salad Chick makes leadership appointments
August 12, 2020
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Hyatt Hotels CEO Mark Hoplamazian discusses his leadership team's focus on empathy while navigating COVID-19 and talks about the push for racial justice in society as a whole. In this podcast, Hoplamazian also talks about mask requirements, testing and how the pandemic could change travel.
Full Story: Fortune (tiered subscription model) (8/11) 
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The restaurant industry continues to evolve as businesses invest in technology, adjust store layouts and make other changes. Here's a look at brands to watch in the coming months, including Noodles and Co., Freddy's, Smoothie King and Jamba.
Full Story: QSR magazine (08/2020) 
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Best Practices and Business Leadership
Chicken Salad Chick has made multiple C-suite appointments, with Jim Thompson becoming chief operating officer, Tom Carr rising to the position of chief marketing officer and Terry McKee being selected as chief development officer. In addition, Carrie Evans will serve as vice president of franchise development, and Mary Lou Atkins will be vice president of human resources.
Full Story: Nation's Restaurant News (free registration) (8/10) 
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New marketing chief selected for Buffalo Wild Wings
(Rick Diamond/Getty Images)
Rita Patel will serve as the new chief marketing officer for Buffalo Wild Wings. Patel will be responsible for brand experience, advertising, digital innovation and menu development.
Full Story: Nation's Restaurant News (free registration) (8/10) 
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Trend Watch
Digital technology and personalized marketing are reshaping the restaurant industry. Sameer Narula of Manthan explains seven trends to watch in areas such as online commerce, personalized marketing, digital kiosks and contactless delivery.
Full Story: QSR magazine (08/2020) 
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PR strategies can provide third-party validation that builds credibility, writes Gary Occhiogrosso of Franchise Growth Solutions. He advocates telling a personal story, using social media and influencers, and making sure content is newsworthy.
Full Story: Forbes (8/11) 
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News from IFA
When Success On The Spectrum (SOS) founder Nichole Daher had trouble finding autism spectrum disorder treatment for her daughter, she decided to open SOS. Learn how she's making a positive change for herself, her family and families across the US.
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Caring for your mental health is especially important during these unprecedented times! Check out these tips from IFA Chair and FASTSIGNS CEO Catherine Monson.
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Policy and Finance Update
Some employers are concerned they could end up on the hook for missed payroll tax payments under President Donald Trump's deferral, which asks employers to stop withholding employees' share. Companies are waiting to see rules from the Treasury Department and the IRS for implementing the directive before acting.
Full Story: The Wall Street Journal (tiered subscription model) (8/11) 
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Some local and state governments are tightening restaurant rules to guard against COVID-19. Requirements in some areas include curfews, mask stipulations and smaller capacities.
Full Story: Restaurant Business online (8/11) 
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When you succeed, don't forget the responsibility of making someone else succeed with you.
Antonia Novello,
physician, 14th surgeon general of the US
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