New steps toward digital engagement. | Are you using data effectively to unify store and digital experiences? | We have an EMV -- now what?
April 24, 2019
FMI Tech
Talking tech
New steps toward digital engagement.
New steps toward digital engagement.

Earlier this month, we made available an important set of resources that expands on our Digitally Engaged Food Shopper study with the delivery of an omnichannel roadmap for the food marketing industry. Building on FMI and Nielsen's multi-year initiative, this effort joins the analysis with actionable items for companies to implement -- today.

New action items bring perspectives from a broad list of advisory partners, including A.T. Kearney, NPD, Precima, Eversight, Mi9 Retail and RSi. These tools and recommended steps forward will convert our seven operational imperatives, which include click and collect, delivery, meal kits and more, into vetted business applications and will enable FMI members to work toward achieving business profitability.

This initiative could be considered a "choose your own adventure" within the context of a company's digital self-assessment and how it decides to execute its digital strategies. We're effectively reducing the learning curve and helping our members understand the technology landscape in order to quickly create or find solutions to compete in today's challenging omnichannel landscape.

We've identified seven overarching imperatives that focus on how to fulfill business profitably in grocery e-commerce. Our new free workbook and white papers focus on each imperative and give tools and resources to be successful in reaching the digital shopper. Find resources on the imperatives, which include Strategic Organizational Structure, Master Data Accuracy, Integrated Forecasting, Cohesive Shopper Insights, Marketing and Promotions, Digital Shelf Optimization and Platform Landscape and Options.

I hope you will take time to review and share throughout your network.

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Tech insights
Are you using data effectively to unify store and digital experiences?
Are you using data effectively to unify store and digital experiences?
If the ongoing digitization of food retail were a baseball game, the industry is in the second inning. With the game just underway, what is your company's plan for bringing your business into the digital information age?

Linda Filler, former president, retail, of Walgreen's, recommends focusing on your company's most important values. For instance, if a retailer's unique selling proposition is convenience, use digital tools to improve the checkout experience. If it's variety, make that the priority for your digital investments. And, of course, if it's price -- which it is for many retailers -- start there. Read more.
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We have an EMV -- now what?
We have an EMV -- now what?
It's hard to believe, but October 2019 will mark four years since the card brand-imposed liability shift went into effect, requiring retailers to invest significant time, resources and capital to accept chip cards in their stores. FMI witnessed and heard firsthand from many of our members the challenges the arbitrary deadline created and the unnecessary expenses it cost their stores. The good news is, most of FMI's members report being EMV compliant and are seeing some degree of reduced chargebacks for fraudulent cards being used in stores. Now that we are mostly over the EMV hurdle, what's next on the payment horizon? Read more.
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Reliable resources
The promise of AI for food retail
The promise of AI for food retail
Artificial intelligence is the natural evolution of robotics, a technology developed in great part to benefit the automotive industry that quickly found its way to other industries. In food retail, the expanding use of AI means everyone along the supply chain can analyze larger amounts of data to more closely track and master the wily laws of supply and demand. Read on.
How does FMI know the state of the food retail industry?
How does FMI know the state of the food retail industry?
The first Food Retailing Industry Speaks report appeared in 1949. Seventy years later, this report continues to provide the industry with important benchmarks, facts and figures that are used in our advocacy work on Capitol Hill, in conversations with the media and by our members desiring to make informed business decisions.

In 1949, an amazing 64% of the industry responded to the first survey. We need your help to get your company to respond this year. Contact Steve Markenson to learn how your company can participate. We want as many voices as possible to Speak.
Delving deeper
Catch the webinar: Payments in the Grocery Industry
The card industry is changing rapidly, and it can be difficult for even the best-equipped merchants to keep up. Card costs are rising quickly, and the 28 new or amended fees imposed since the Durbin amendment mean regulation savings have now been eroded by more than 50%. Add to that the unique payment complexities that merchants operating in the grocery industry face and you have a recipe for high costs and missed opportunities. Register now.
Learn more: The Supreme Court case that will reexamine what "confidential" means
A legal case heading to oral argument before the US Supreme Court this spring has far-reaching implications when it comes to something you hold near and dear: your confidential commercial information. FMI is a named party in the case because we believe strongly that it is FMI's role to defend our industry's right to compete on a level playing field as well as its ability to serve a customer base as diverse as the nation's palate. Read on for how and why FMI became involved.
Dive in: Strategic organizational structure
Organizational structure -- and ways of working -- are often the biggest obstacles to serving digitally engaged shoppers. How should leading food retailers and CPG companies adapt? This white paper by FMI and A.T. Kearney addresses the digital shopper imperative of strategic organizational structure. We've identified seven overarching imperatives that focus on how to fulfill business profitably in grocery e-commerce, along with tools and resources to be successful in reaching the digital shopper. Learn more.
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Food Marketing Institute
Food Marketing Institute proudly advocates on behalf of the food retail industry, which employs nearly 5 million workers and represents a combined annual sales volume of almost $800 billion. FMI has almost 1,000 food retail, wholesale member companies, 85 international member companies and almost 500 associate member companies. For more information, visit
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