Big data is inherent in processing improvement efforts and reporting, but it also can lead organizations to understand how they should pursue digital transformation. It's critical to have a defined goal, says Prashant Kelker of ISG, to develop the most effective strategy.

Employers and employees are changing their views about virtual coaching now that the coronavirus pandemic has led to so much more remote work, says Ben Brooks, CEO of PILOT, which offers software-based coaching. Brooks points out that coaching is especially useful to help employees feeling worn down by coping with a lack of boundaries.

BBDO New York CEO Kristen Flanik talked with production manager Tatiana Lanier about general changes affecting the advertising industry and about Lanier's experience as a Black employee. Flanik said one way to increase diversity is to "simply hire more Black people" and that "the first step is to have ... uncomfortable conversations that will in turn educate everyone involved."

The logistics and warehouse sector has been "writing a new script each and every day" during the coronavirus pandemic, with changes in warehouse site selection and greater adoption of robotics, writes consultant John Boyd. He also predicts accelerated reshoring and greater demand for cold storage.

Investors interested in environmental, social and governance factors should investigate beyond board composition when evaluating diversity efforts, says Viraj Desai of TD Ameritrade Investment Management. Ethan Powell of Impact Shares says transparency about efforts toward racial equality is desirable, but companies may hesitate since "people may not like the answers."

The Kitchen Restaurant Group run by Kimbal Musk is developing an app that allows diners to order and pay through their iPhones, and Marriott is working on expanding its contactless options as people continue to be wary during the pandemic. "[F]rom a guest convenience and guest happiness perspective, and from a team safety perspective, it's pretty hard to imagine going back," Musk says.