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Why Jeff Bezos loves empty chairs
At meetings, Amazon founder Jeff Bezos likes to make sure one chair is kept empty to represent the customer, "the most important person in the room." That focus on the customer gives Amazon the confidence to innovate freely without fretting about short-term results, Bezos says. "We don't focus on the optics of the next quarter; we focus on what is going to be good for customers," he explains. "I think this aspect of our culture is rare."
Forbes (4/23)

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