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Bill Spooner comments on effective use of social media in health care | Health care industry circles the wagons to combat cyberthreats | Experts cite 3 scenarios that may necessitate an OCR audit
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April 26, 2012
CHiME Healthcare CIO SmartBrief
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What the U.S. can learn from foreign providers about social media
A CSC report finds health groups in other countries are relying on social media not just to build a brand, but also to bolster communications, data exchanges, clinical results and innovation. "There's a lot we can learn from our global peers," including leveraging social media to better manage care and educate patients, CSC analyst Caitlin Lorincz said.
Healthcare IT News (4/23) 
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Bill Spooner comments on effective use of social media in health care

CSC might better have titled the paper “Healthcare Organizations should ...” or “How Healthcare Organizations Should ...” instead of  “Should Healthcare Organizations Use Social Media?”

Many uses are common among industries, and many organizations are using social media to their advantage. At a minimum, most health care networks publicize successes, upcoming events and premier services on Facebook and Twitter. They augment recruitment campaigns for scarce skill sets through Facebook postings and the like. Many employ protective strategies as well, scanning the media for comments by dissatisfied patients, seeking to recover any service gaps or correct any misunderstandings.

As we are preparing comment letters about stage 2 meaningful use, many are concerned that we not only must make clinical summaries available for online availability to our patients, but also 10% of them must access the information.

The solution could be in creating the intersection of consumer media and patient care. We do most of our banking, buy our books and make our travel reservations online. Our use of such websites has increased as they offered greater utility, and today we seldom make a phone call or in-person trip for these services.

As we broaden the offering to include relevant health information -– educational materials specific to the patient’s condition, links to chronic care sites, wellness topics and the like -– we will entice our patients to use our portals for their care summaries and follow-up appointments. We can turn the challenge into opportunity.

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Strategy & Leadership
Health care industry circles the wagons to combat cyberthreats
A coalition of health care and technology companies has established a central clearinghouse for reporting and remedying network breaches and addressing medical security issues. The Cybersecurity Incident Response and Coordination Center -- being launched by the Health Information Trust Alliance -- has created a set of guidelines called a "Common Security Framework" and will initially work with HHS and 14 health care groups.
Network World (4/24),  Modern Healthcare (subscription required) (4/25) 
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Experts cite 3 scenarios that may necessitate an OCR audit
Data breaches affecting at least 500 patients, complaints from employees or patients, or prior inspections from the Office of Civil Rights can increase an organization's chances of undergoing an OCR audit, say experts Mahmood Sher-Jan and Chris Apgar. The audits are part of the OCR's effort to implement the HIPAA mandate.
Healthcare IT News (4/24) 
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This whitepaper discusses the critical importance of semantic interoperability to both realizing the potential of electronic health records (EHRs) across the care continuum and making care-delivery reform initiatives, such as accountable care organizations (ACOs), successful. Download Now!
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Physicians increasingly embrace Web-based EMRs, report says
A Kalorama Information report revealed that EMR sales to doctors rose about 22% between 2010 and 2011, surpassing EMR purchases made by hospital systems. The report also noted that doctors are particularly drawn to Web-based systems sold through the Internet, making it the fastest-growing segment of the EMR market.
Healthcare Informatics online (4/25),  HealthImaging.com (4/26) 
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Study views IT as crucial to population health management
New infrastructures, automation and skills are essential to successfully manage population health, according to an Institute for Health Technology Transformation study. Researchers wrote that providers should automate routine tasks, including outcomes assessment and risk classification, to move from fee-for-service reimbursement to accountable care.
Healthcare IT News (4/24) 
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Management & Operation
Small health groups remain slow to adopt EHRs, studies show
A pair of studies in the journal Health Affairs indicated that small, rural hospitals and physician practices continue to lag large, urban facilities in implementing EHRs. The researchers recommended the federal government continue to provide incentives and assistance to smaller practices and step up efforts to help slow adopters deploy EHRs.
Modern Healthcare (subscription required) (4/25) 
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Health groups face 5 key barriers to achieving stage 1 MU
A KPMG poll highlights the five biggest challenges faced by health systems and hospitals in their efforts to satisfy the requirements for stage 1 meaningful use. The survey showed that 25% of respondents cited understanding the criteria as the biggest hurdle, while 12% said the absence of a dedicated team working toward meaningful use was a barrier.
Government Health IT online (4/24) 
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Nine Tips to Bring Order to Hospital Communications Chaos
With the amount of information today?s healthcare technology generates, communications have become intricate webs of guesswork, unknown mobile devices, confusing schedules, and just too many systems going beep. In this paper you?ll find nine tips to cope with this chaos and give it the order your patients and staff so desperately need. Download report now >>>
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Regulatory & Legislative
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CMS issues final rule to clamp down on Medicare fraud
The CMS on Tuesday issued a final rule intended to combat Medicare fraud and save the U.S. almost $1.6 billion in costs over 10 years. A Government Accountability Office report, however, said that more needs to be done and pressed the CMS to run pre- and post-payment claims evaluations and to address program vulnerabilities.
Healthcare IT News (4/24) 
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CMS awards contract for work on EHR payment audits
Figliozzi and Co. has received a three-year contract from the CMS to audit EHR Incentive Program payments and compliance. The contractor is tasked with evaluating the eligibility of participating doctors and hospitals for Medicare and Medicare Advantage incentive payments, as well as notifying audited groups of any noncompliance with the meaningful use program.
Government Health IT online (4/24) 
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