Hotel-room security company offers fix for hacked locks | Trend Micro notes security threats to businesses, hoteliers | Experts discuss Middle East hotel security, trends
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December 19, 2012
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Hospitality Risk Management
Hotel-room security company offers fix for hacked locks
Hotels with Onity guestroom locks are being fixed, as the company has distributed hardware to repair 1.4 million hotel-door locks. The solution includes security screws and mechanical caps that block access to a door's lock ports. Over "the next several weeks," Onity says it will ensure that all hotels with its locks have received the mechanical solution to prevent hacked locks. USA Today/Hotel Check-In (12/14)
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Trend Micro notes security threats to businesses, hoteliers
Malicious Android apps will rise in 2013 -- something that affects hoteliers, security software company Trend Micro says. Another prediction is, "Slow adoption of Windows 8 by business means consumers will be the leading beneficiaries from its security enhancements during the coming year," this feature says. Hospitality Technology online (12/18)
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Experts discuss Middle East hotel security, trends
In this round-table discussion, hoteliers and security specialists discuss trends that they believe will emerge at Middle East hotels during 2013. The panel also addresses how to train hotel security staff. "Security solutions are managed and controlled by people and therefore, it is critical that hotel properties clearly define programs and procedures to ensure that hotel staff are highly trained and that the knowledge is maintained due to the typical high staff rotation at hotel properties," said Manit Narang, a vice president at VingCard Elsafe. HotelierMiddleEast.com (United Arab Emirates) (12/3)
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Technology in luxury hotels has its pros, cons, hotelier says
When hoteliers met recently in Cannes, France, at the International Luxury Travel Market conference, the hot topic was technology. Many hotels showed off technology advancements, and London hotelier Rocco Forte said technology helps to improve the guest experience yet can also be obtrusive. "You've got to have the Wi-Fi, the iPhone connections and the big televisions," Forte said at the event. "But sometimes you'll check in to a hotel and the staff's busy looking at their computer screen instead of talking to you. So there are some bad aspects." Travel Weekly (12/13)
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Other News
Retail Risk Management
Off-duty Kohl's loss-prevention officer helped foil ID-theft ring
More details emerged from last year's arrests of three men who led a nationwide identity theft and check counterfeiting spree that netted them $370,000 from fraudulent payroll checks cashed at Wal-Mart. The three men, who have since pleaded guilty, were caught at a Brooks Brothers store in Tilton, N.H., when a Kohl's loss-prevention officer who was on vacation happened to be in line behind them when the clerk questioned their IDs. Portland Press Herald (Maine)/The Associated Press (12/9)
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Innovation & Developments
Experts: Ties with marketing channels could lead to added costs
Major Internet firms such as Google, Facebook and Apple are expected to make their entry in the hotel space, which could lead to wider online exposure for hoteliers -- along with higher costs, experts say. Potential partnerships with these new players should include measures to ensure that hoteliers maintain control over the customer experience, they say. "[T]o me, crossing the line would be taking ownership of the customer experience completely. If they were to become an OTA, you would have to look at them entirely differently," said Gareth Gaston, a senior vice president with Wyndham Hotel Group. HotelNewsNow.com (12/17)
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Business Operations & Strategy
2013 trends for small business
More people are striking out on their own to escape the difficult job market, which could be good news for business owners, Barry Moltz writes. "It's now less costly for small-business owners to find the exact resource they need when they need it," he writes. "There's no longer a requirement to hire employees with skills that are only utilized sparingly." In addition, reviews and referrals are becoming more important as paid advertising declines in influence. OPEN Forum blogs (12/10)
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Travel Watch
Report: Multigenerational family travel will continue to thrive in 2013
Virtuoso's Luxe Report for 2013 indicates a continued boom in multigenerational family travel as well as trips focusing on adventures and authentic experiences. The study names Italy as the most popular international destination in 2013. Bhutan, Chile and Myanmar have entered the list of top emerging travel spots, while Cuba and Vietnam retained their places from last year among the five most popular emerging destinations. TravelPulse (12/14)
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News from Valor
Valor Security wishes you a happy holiday and a successful 2013!
The entire Valor Security team wishes you a safe and happy holiday season. May the New Year bring many opportunities your way for a successful 2013. We look forward to growing our relationship with you and continuing to be your source for security news in retail and hospitality. Thank you for your confidence in Valor and allowing us to share our safety and security expertise with you.
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SmartQuote
To be without some of the things you want is an indispensable part of happiness."
-- Bertrand Russell,
British philosopher, mathematician and historian
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Valor Security Services provides security management services and risk management expertise nationally to over 260 retail, hospitality, and mixed use properties owned or operated by a variety of successful developers, owners, and management companies. Valor is exclusive to the hospitality, retail, and mixed use markets. As a result, our training, operations, and efforts are focused on, and based on the requirements of, these markets.
 
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