The Spa at Mandarin Oriental in Las Vegas offers a sleek, modern interior with five-star luxury treatment. Its fitness and wellness centers share the 27,000-square-foot space with a Chinese foot spa, traditional spa and salon.
A new facial peel designed to treat the effects of pregnancy-related hyperpigmentation is taking off among pregnant women. The Vitamin C Four Layer Signature Peel, offered at San Antonio, Texas-based medical spa Spa Black, exfoliates and refreshes dry skin.
A spa set in the grounds of Wynyard Hall Country House Hotel in northeast England is melding ancient Hawaiian spiritualism with massage treatment. The Spa at Wynyard Hall places near the client Hawaiian spiritual cards said to summon a spirit which will bring harmony. The treatment is just one of the The Spa's offerings. It also features a salt room, mud treatments, a nail bar and other amenities.
Hotels are increasingly turning to art as a means of providing a more refined guest experience, this feature says. From hosting rotating art exhibits and cultural events to holding contests for artists, the trend is also helping these "art" hotels to successfully build a unique brand.
American employees are feeling underappreciated in the workplace after toughing out the recession, raising the risk that they might quit. Managers can fight the trend by focusing on their team members' happiness, Mark Crowley writes. That means connecting them with the organization's mission, acknowledging their contributions and reminding them that they are needed and appreciated. "Tell people directly how valuable they are to you," Crowley writes.
To get the most from customer relationship management technology, it's best to treat those relationships differently depending upon their stage, customer-service writer John Jantsch says. Businesses should use different tools, offers and communication for customers based on how developed they are in their loyalty and connection to the company, he writes.
Small-business borrowing increased 10% in March from a year earlier, but the annual growth rate was the lowest since January 2011, reports the Thomson Reuters/PayNet Small Business Lending Index. "Every indicator on the risk dashboard is positive, and yet smaller business owners are holding back," PayNet founder Bill Phelan said.