Hotels eye digital check-in options | Hospitality industry has role in Australian data breach probes | Hotels should be careful when handing out room keys
January 16, 2013
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Hospitality Risk Management
Hotels eye digital check-in options
InterContinental Hotels Group has launched a digital check-in kiosk at the Crowne Plaza Orlando-Universal in Florida, which lets guests scan a bar code on paper or via their smartphones to obtain room keys. The company will continue testing the technology before rolling it out at other locations. Hilton lets its HHonors members use the Suite Selection service at its Homewood Suites by Hilton, which allows them to choose the room they want via a virtual map of the hotel. (1/11)
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Hospitality industry has role in Australian data breach probes
The 2012 Global Security Report by Trustwave showed that the hospitality industry, along with the food-and-beverage and retail industries, accounted for 85% of all data breach investigations. What those three industries have in common is that they all accept credit cards, and they continue to be targeted by organized crime due to their "payment-system vulnerabilities and poor security practices," this feature says. (Australia) (1/10)
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Hotels should be careful when handing out room keys
Hotel operators should be vigilant in giving room access to nonguests to safeguard the privacy of their customers and prevent potential liabilities, this article says. Hoteliers should request written authorization from guests specifying who can be given a key to their room. Hotel Management online (1/7)
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Botnet cybercrime offers good living
The 2013 Cybercrime Report by Fortinet shows that the world of botnet cybercrime is expanding, and pays pretty well. The report included typical going rates for cybercrime services: $100 per 1,000 installs of malware, specialized code cracking is $17 for 300 million attempts (about 20 minutes of work), and $250 for remote access Trojans. According to the report, governments have found it very difficult to combat cybercrime. CSO (12/19)
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Learn more about cybersecurity best practices by downloading Valor's free Cybersecurity Guide for Hotels here.
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Retail Risk Management
Organized retail crime now a felony in Mich.
Mich. Gov. Rick Snyder has signed a bill into law that makes organized retail crime a felony in the state. Those found guilty of "theft of merchandise with the intent or purpose of reselling, distributing or transferring the stolen retail merchandise to another retail merchant, or to any other person personally, through the mail, or through any electronic medium, including the internet, in exchange for anything of value" could now spend up to five years in prison. (1/4)
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Chaos from flash mob prompts evacuation of La. mall
The Mall of Louisiana in Baton Rouge had to be evacuated this month after a fight broke out in the food court where 200 teenagers had gathered for a flash mob. Employees were ordered to evacuate. The chaos of shoppers rushing toward the exits was captured by cellphone video. ABC News (1/6)
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To learn how to monitor social media for threats to your property, download Valor's free guide, Social Media Monitoring for Security.
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Innovation & Developments
A look at 20 hotel-technology trends
Invisible door locks, multifunctionality platforms and iPad services are among the top 20 best hotel-technology trends, as chosen by Hotelier. Mobile applications are also having an effect. (United Arab Emirates) (1/7)
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Business Operations & Strategy
Craigslist isn't a terrible place to look for legitimate talent
Posting job listings on Craigslist is relatively inexpensive, and it allows for a great deal of customization. However, some talented candidates might not be using Craigslist to look for employment. "Craigslist still has that stigma of not being a very good place for a legitimate business to look for serious talent," said Joel Gross of Coalition Technologies. Intuit Small Business Blog (1/10)
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Travel Watch
TSA to expand program for expedited security screening
The Transportation Security Administration plans to expand its PreCheck program to the general population. The program was launched 14 months ago for frequent fliers of several carriers. The TSA program, which allows for expedited security screening, is available at 35 airports. The New York Times (free-article access for SmartBrief readers) (1/14)
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News from Valor
Valor Security provides intelligence at your fingertips
Valor Security Services has a full-time Intelligence Analyst on staff that actively monitors news, blogs and social media to identify potential hazards to our retail and hospitality properties. By also maintaining contact with 45 fusion centers across the United States, we're able to have the most accurate and up-to-date information about threats to our customers' properties. We also maintain an online Intel Portal website where we share this intelligence with our customers in real time. Our research and intelligence efforts have identified and/or disrupted countless incidents, such as flash mobs, and ensured that our customers' properties are prepared for looming threats, like severe weather events. To learn more about our Intel Analyst and Intel Portal, contact Valor Security Services.
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Not in the clamor of the crowded street, not in the shouts and plaudits of the throng, but in ourselves, are triumph and defeat."
-- Henry Wadsworth Longfellow,
American poet and educator
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About Valor Security Services
Valor Security Services provides security management services and risk management expertise nationally to over 260 retail, hospitality, and mixed use properties owned or operated by a variety of successful developers, owners, and management companies. Valor is exclusive to the hospitality, retail, and mixed use markets. As a result, our training, operations, and efforts are focused on, and based on the requirements of, these markets.
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Mert Price
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