Air service to regional hubs continues to suffer | Bigger overhead bins are coming soon, airlines promise | Conjuring up a few tricks to minimize air travel costs
April 26, 2012
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Air service to regional hubs continues to suffer
The lack of U.S. airline regulation has meant that regional hubs such as Pittsburgh, Cincinnati and St. Louis are being priced out of service from carriers focused on high-volume routes, according to a panel of transportation experts in Washington. Memphis, Tenn., is an example of a city that has seen a 25% decline in flights as well as increased ticket prices. In addition, the Essential Air Service program to guarantee service for small communities is facing opposition in Congress. The Commercial Appeal (Memphis, Tenn.) (free registration) (4/24)
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Bigger overhead bins are coming soon, airlines promise
U.S. carriers, including United and American Airlines, are retrofitting some of their narrow-body aircraft to expand overhead-luggage-bin capacity in response to increasing passenger frustration. As many airlines have moved to charge for checked luggage, the boarding process has become a negative experience for many travelers as they struggle to stow carry-on luggage and compete for space in bins. APEX Editor's Blog (4/23)
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Spotlight on Orlando’s Inspiration
Fueled by imagination and innovation, Orlando meetings inspire. Visit Orlando’s Inspiration Spotlight series showcases relevant moments shared by our meeting planners and attendees—real people solving real problems, real ideas that led to real results. Watch and be inspired at
The Smarter Traveler
Conjuring up a few tricks to minimize air travel costs
With fees to the left of you, taxes to the right -- are you stuck in the middle with a heftier travel cost than you anticipated? There are ways to minimize your business-travel costs, experts say. "Be a minimalist when you travel. It's the best way and cheapest," said technical consultant and frequent flier Jes Borland. Borland is no magician, but she does offer a few tricks for flying lighter and for less. Herald Times Reporter (Manitowoc, Wis.) (tiered subscription model)/Gannett News Service (4/25)
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Group launches app to identify racial profiling in screening
An iPhone application developed by a human-rights organization will allow travelers to report alleged racial and religious profiling at airport security checkpoints. The FlyRight tool was created by the Sikh Coalition, a civil- and human-rights organization. Federal officials have indicated that they will consider complaints made through the app as actionable complaints, and the app has been tested for compatibility with the government's system for complaints. NextGov (4/23)
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Why Success Is Less About Your Business and More About Aging Well
Do you have the qualities needed to age successfully? These 5 improvements may help the second half of your life be a smashing success. Read the featured article.

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Airlines seek to shrink seat sizes and add legroom
New seat designs played a starring role at the Aircraft Interiors Expo as airlines seek to increase passenger comfort while still saving enough space to add a few extra seats to the cabin. The approaches vary from slimmer backrests that increase legroom to nonreclining seats that preserve passenger personal space to wider aisle seats that borrow space from their neighboring seats to create less of a pinched feel for travelers. APEX Editor's Blog (4/23)
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Hotels building customer loyalty through great service
To mark Customer Loyalty Month, a renowned hotel consultant has come up with a list of actions that he says hotels must perform to keep clients coming back. For instance, hoteliers should strive to make their guests feel special at every opportunity and deliver exceptional service quality to gain their loyalty, Shep Hyken notes. "Don't copy someone else's customer service strategy. Then you are just the same. Take what someone else has done and make it better -- make it your own," Hyken writes. 4Hoteliers (4/25)
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Time off boosts employee morale — and other pleasant surprises
New research reveals that a clearly articulated time-off policy that's fairly, transparently implemented improves employee productivity and morale —creating a happier, more loyal workforce for long term success.
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Spotlight on Meetings and Events from MPI
Bigger Brains Driven by Teamwork
Scientists have discovered proof that the evolution of intelligence and larger brain sizes can be driven by cooperation and teamwork, shedding new light on the origins of what it means to be human. Researchers constructed computer models of artificial organisms, endowed with artificial brains, which played each other in classic games that mimic social interaction. Read more at the MPI site.
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There is nothing deep down inside us except what we have put there ourselves.
Richard Rorty,
American philosopher
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