British Airways doubles size of its Newark airport lounge | Airbus Upgrade Services is keeping busy with A380s | Joint project is under way to improve airport experience in Paris
April 6, 2012
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Passenger Experience
British Airways doubles size of its Newark airport lounge
British Airways has doubled the size of its revamped lounge at Newark Liberty International Airport. The spacious lounge oversees the airport and now has room for 177 guests. Highlights include private dining booths for first-class travelers and a self-service dining area for Club World frequent-flier customers. (U.K.) (4/5)
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Airbus Upgrade Services is keeping busy with A380s
Airbus says its Upgrade Services department has been slammed with requests for A380 cabin reconfigurations. Some of the reasons for the requested changes include cabin innovations and breakthroughs with in-flight entertainment systems. "The A380 has come on extremely fast for us in terms of cabin reconfigurations, more than anyone expected," said Valerie Manning, vice president of Upgrade Services. Air Transport World (4/5)
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Joint project is under way to improve airport experience in Paris
The passenger experience at Paris-Charles de Gaulle Airport is about to get better. Aeroports de Paris and Air France have kicked off their "Hub 2012" initiative to not only improve the hub's status and attract more international passengers. (U.K.) (4/5)
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Connectivity & Technology
Panasonic will make "huge" investment in Ku-band satellite network
Panasonic Avionics is ready to compete with Inmarsat's Ka-band Global Xpress network. This blog says Panasonic is planning a "huge" investment into a new Ku-band satellite network. Panasonic says that when its new service goes live in 2015 it will be the best -- and least expensive -- network available. APEX News (4/5)
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Swissport launches website dedicated to lost baggage
Lost-luggage lines may become a thing of the past now that Swissport International has launched a website dedicated to missing bags. "We are very much looking forward to further improving the passenger experience with additional developments in this direction," said Roland Kuhnelt, head of performance management and innovation for Swissport. (U.K.) (4/5)
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UltraViolet system lets movie fans share downloads on 12 devices
Embedded in-flight entertainment systems, airline tablet devices and passengers' personal electronic devices will be able to comfortably coexist for a while, this blogger notes. However, the new UltraViolet program seems poised to conquer the world of downloading and sharing media. With UltraViolet, "purchased content can be used on tablets, computers, televisions, HDTVs, Blu-ray players, set-top boxes, smartphones and games controllers," Michael Childers writes. APEX News (4/4)
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Hipmunk apps integrate with Microsoft, Google and Apple calendars
Travel search engine Hipmunk has updated its mobile applications so users can integrate them with Google Calendar, Microsoft Outlook and Apple iCal programs. "It's even easier to see which flight options fit your schedule, thanks to the vertical strips overlaid on your search results," Jaymar Cabebe writes. CNET (4/5)
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Airlines & Aircraft
JetBlue remains profitable during tough times
JetBlue Airways' shares may be 80% down from their high, but the carrier is still profitable, this analysis notes. The airline finished 2011 with net income of $86 million and close to $1.2 billion in cash and short-term investments. However, there is cause for some concern. "JetBlue started as the airline for the New York leisure traveler. They don't have the route structure or the miles to compete with the majors for business dollars," said analyst Helane Becker. Bloomberg Businessweek (4/5)
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EgyptAir looks to the future to add new planes
EgyptAir is looking ahead to a stretch between 2020 and 2025 when it will replace a significant number of its Airbus and Boeing aircraft. "At a first stage we would need three to five aircraft; for stage number two, up to 10 [aircraft]," said CEO Hossam Kamal. Air Transport World (4/5)
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Mandala Airlines resumes operations
Mandala Airlines is flying again after successfully restructuring its debt. The Indonesia-based budget carrier relaunched service Thursday, more than a year after it was grounded by $87 million in debt. Jakarta Globe (Indonesia) (4/5)
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Association News
Job Listing: Account Managers and Account Coordinators for AMP International's Dubai and Irvine offices
AMP International, a Post Modern Group company, has openings for individuals with experience in content licensing. Excellent opportunities with a growing company. Location: Irvine, CA and Dubai, UAE. Contact:
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2012 APEX advertising and sponsorship opportunities now available
Interested in advertising in an APEX publication or sponsoring an APEX event in 2012? Now you can! Increase your company's visibility and showcase your products and services in front of the international community of key airline passenger experience buyers and vendors. Download the 2012 APEX Ad-Sponsorship Kit today. For more information please visit here.
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Faced with the choice between changing one's mind and proving that there is no need to do so, almost everyone gets busy on the proof."
-- John Kenneth Galbraith,
Canadian-American economist
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About APEX
The Airline Passenger Experience Association (APEX) encompasses a network of businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience: from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and inflight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.

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