Column: Promote hotel security in marketing efforts | Hotel is required to pay guest shot in parking lot | Learn more about techniques for providing safer parking lots:
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November 20, 2012
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Hospitality Risk Management
Column: Promote hotel security in marketing efforts
Tourists want to see a solid security presence at the hotels they stay at, and hoteliers would be wise to properly train guards and make security part of their marketing strategy. "Visitors continue to make it clear that, in this 'era of terrorism' and in places where there is street crime, a highly visible police and security presence makes them feel more comfortable, willing to stay on the streets longer and more likely to spend money," this feature says. eHotelier.com (11/7)
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Hotel is required to pay guest shot in parking lot
An Orlando, Fla., hotel will have to pay a portion of a $1.7 million lawsuit, brought by a man who was carjacked and shot in the hotel's parking lot. PRWeb (11/7)
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Learn more about techniques for providing safer parking lots:
Download Valor's 360 Approach to Parking Lot Security.
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Hotels focus on guests' security
Responding to reports that guest security has been compromised at some hotels, several hoteliers say they are looking at their safety policies. Hotel consultant Fred Del Marva says security starts at the front desk, where clerks should never announce the room number verbally. HotelNewsNow.com (11/15)
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Bye, bye room keys: Doors unlock with smartphones
A new hotel door lock system by y!kes uses Bluetooth technology to grant guests room access. To use the system, hotel guests download an app and log in. The app would then link the reservation to the mobile device, which would then notify guests when the room is ready. After entering a PIN, guests would retrieve their room number. The system automatically checks visitors in the lobby, and opens the door when they touch the handle. Hotel Management online (10/25)
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Retail Risk Management
Canadian teen is arrested in photography incident
When Jakub Markiewicz,16, recently shot photos of a man being arrested at a shopping mall in Burnaby, British Columbia, he thought he was simply capturing news, he said. Markiewicz said he was accused of causing a disturbance and was arrested after guards ordered him to "delete the photo." However, he said he told them the photograph couldn't be deleted because he was using a film camera. He snapped another shot and was then tackled, he said. The Huffington Post/CBC (Canada) (10/26)
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Robbers get $3M in jewelry in London mall robbery
Six people on motorcycles drove through a London mall's second floor this month and robbed a Fraser Hart jewelry store of more than $3 million in merchandise. The robbers have not been found. Yahoo/Trending Now blog (11/7)
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Innovation & Developments
How vendors are keeping automated locks secure
Hotel-lock vendors are constantly developing new strategies to keep increasingly automated locks safe, says ASSA ABLOY Hospitality executive Tim Shea, such as automatic alerts to hotel security when someone tampers with a lock or tries to use the same card to open multiple rooms. Other innovations include locks that do not store master-key information and service devices that use an encryption process to gain access to the lock. Hotel Management online (10/31)
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Column: Owners, franchisors clash over hotel technology upgrades
Franchisors' drive to implement brand standards at affiliated hotels have continually placed them at odds with hotel owners, particularly in the area of hotel technology, writes Timo Kettern, IT director for Westbridge Europe. "Around the world, it's David versus Goliath as franchisors are being challenged as to why certain standards are in place even though, more often than not, these investments have a negligible impact on the ability of the hotelier to bring in additional revenue," Kettern writes. TNooz.com (10/24)
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Business Operations & Strategy
Holiday fire safety resources?
Did you know most states and municipalities have regulations regarding holiday decorations? Make sure to review local and state fire codes when decorating for the upcoming season. And the U.S. Consumer Product Safety Commission has Holiday Decoration Safety Tips and the National Fire Protection Association has a Hotel Fire Safety Checklist to assess property readiness in case of a fire. The U.S. Fire Administration and the Department of Homeland Security maintain a list of fire-safe hotels approved for government travelers. All these resources can be found on the American Hotel & Lodging Association website.
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Retailers cater to post-Thanksgiving dinner crowd
Retailers are looking to get an even bigger jump on Black Friday this year. Sears and Wal-Mart will open their stores at 8 p.m. Thanksgiving, and Kmart will close only from 4 to 8 p.m. Macy's, Best Buy and Kohl's will all open at midnight. "This is actually something we've seen really take off with consumers in recent years," said National Retail Federation spokeswoman Kathy Grannis. NBC News (11/8)
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Learn more about managing increased shopping and holiday event traffic:
Download a free Crowd Management Guide.
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Legislative & Policy Monitor
Marijuana legislation: Companies can still enforce zero tolerance
Legalization of marijuana in Washington state could cause some confusion for employees who think they can smoke up and head to the office. James Shore, a labor and employment law attorney, says employers have the right to mandate that employees are not under the influence of drugs while at work. American City Business Journals/Seattle/Puget Sound BizTalk blog (11/13)
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SmartQuote
A good man with a good conscience doesn't walk so fast."
-- Georg Büchner,
German writer
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