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April 23, 2012
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All the news that's in the news about the airline industry

  Passenger Experience 
  • Expert: Better food, faster Wi-Fi are key to improved airports
    Brand-name eateries, faster airport Wi-Fi and more power outlets are among airline frequent-flier program expert Randy Petersen's top recommendations to airports for an improved passenger experience. While passengers bristle at paying extra for poor quality Wi-Fi, they are often happy to shell out for top-notch dining experiences available at restaurants such as celebrity chef Rick Bayless' Tortas Frontera at O'Hare International Airport in Chicago. APEX Editor's Blog (4/23) LinkedInFacebookTwitterEmail this Story
  • Australia announces independent passenger advocate
    Australian Transport Minister Anthony Albanese has announced the creation of a new "air travel ombudsman," an independent body to be financed by airlines, that holds promise for frustrated travelers seeking to have complaints resolved in a timely manner. Beginning in July, the office of the National Airline Customer Advocate will work to facilitate complaints that passengers have been unable to resolve with the airlines directly. The Sydney Morning Herald (Australia) (4/24) LinkedInFacebookTwitterEmail this Story
  • "Think Like a Man" tops weekend box office
    Screen Gems' comedy "Think Like a Man" debuted at $33 million this weekend and pushed blockbuster "The Hunger Games," which has already grossed $357 million in the U.S., from the top spot. New Zac Efron romance "The Lucky One" came in at No. 2 with $22.8 million, "The Hunger Games" was third, and Disney's nature documentary "Chimpanzee" came in fourth with $10.2 million. The Hollywood Reporter (4/22) LinkedInFacebookTwitterEmail this Story
  • Business travelers worry about Air India service cuts
    Frequent business travelers from Delhi to the industrial hub of Surat are dismayed at Air India's decision to decrease its service between the Indian destinations from six to three days a week. State business advocates in Gujarat, where Surat is located, say the drop in flights will make other airlines think twice before starting additional service to the city. The Times of India (4/22) LinkedInFacebookTwitterEmail this Story
  • Deadline looms for mandated plane-diversion plans at airports
    Airports are struggling with required plans for plane diversions as the May 14 deadline draws closer. Congress ordered airports to devise procedures for disembarking and aiding passengers in the event of a delay or airplane diversion following an October incident in Connecticut when passengers were forced to wait seven hours on the airport tarmac after being diverted because of a snowstorm. USA TODAY (4/22) LinkedInFacebookTwitterEmail this Story
  • Other News
  Connectivity & Technology 
  • Brazil's Gol built own in-flight Wi-Fi to save on costs
    Brazilian airline Gol opted to develop its own wireless in-flight entertainment with local cached content after determining that in-flight Internet options in Brazil were too expensive. Gol, with partners, created the platform, which includes free streaming of sports, entertainment, television programming and music and is now on 48 of the carrier's aircraft. APEX Editor's Blog (4/20) LinkedInFacebookTwitterEmail this Story
  • Wireless in-flight entertainment is expected to boom in next decade
    A new report from IMS Research estimates that some 9,000 aircraft will offer wireless in-flight entertainment systems by 2021 as carriers move away from the traditional seat-back or cabin-roof entertainment systems. Wireless IFE will offer passengers streaming content such as sports, music, TV shows and video games that goes straight to passengers' or airline-provided handheld devices that will also allow travelers to manage their travel in the air. MSNBC/Overhead Bin (4/20), Breaking Travel News (4/22) LinkedInFacebookTwitterEmail this Story
  • Mezzo debuts Corlan cases for in-flight Samsung tablets
    Mezzo officially launched Friday its new line of Corlan cases specially designed for in-flight use with Samsung Galaxy tablets. The patent-pending cases feature a variable viewing mode and a rigid position for typing or game play as well as a protective casing that is designed to protect the tablet from damage and hacking. Read Mezzo's news release. LinkedInFacebookTwitterEmail this Story
  Airlines & Aircraft 
  • IAG completes British Midland International acquisition
    British Airways owner International Airlines Group completed its purchase of British Midland International from Lufthansa Group, the latter said Friday. The deal also included the sale of Bmibaby and BMI regional, but IAG has plans to integrate only BMI mainline. The sale was approved by the European Commission this month after IAG agreed to competition-fostering measures as a condition. Air Transport World (4/23) LinkedInFacebookTwitterEmail this Story
  • Japan Airlines eyes Madrid, Berlin as Dreamliner fleet grows
    Japan Airlines is studying the possibility of adding Madrid, Berlin and Dusseldorf to its destinations as it adds 45 new Boeing 787 Dreamliners to its fleet. The carrier recently began service from Tokyo to Boston with the plane and hopes to increase its international capacity by a quarter in the next five years. Bloomberg Businessweek (4/23) LinkedInFacebookTwitterEmail this Story
  • Cathay Pacific struggles amid weak demand
    Cathay Pacific Airways said that falling revenue due to weak passenger demand in economy and business classes along with soaring fuel costs may force it to park planes and reduce service. The airline reported a 61% drop in net profit in 2011. "Fuel prices remain at crippling highs and our cargo business still shows no sign of any sustained pickup," said CEO John Slosar. Fox Business/Dow Jones Newswires (4/21) LinkedInFacebookTwitterEmail this Story
  • Other News
  Association News 
  • Job Listing: Product Line Manager II for Panasonic Avionics
    Panasonic Avionics is the world leader in in-flight entertainment and communications, with most systems installed, most airlines served, and the industry's deepest knowledge base, developed with over 25 years of consistent product innovation and committed customer service. Panasonic is seeking a senior, experienced IFE Product Line Manager to act as the central authority with responsibility for management of a product line for systems comprising multiple units, software and complex integration requirements. Panasonic Avionics Corporation is headquartered in Lake Forest, California, with offices in Bothell, Washington; regional centers in Dallas, Singapore, London, Toulouse, Tokyo, Sydney and Dubai; system production facilities in Osaka; and field service, maintenance and sales facilities worldwide. The position is based in Lake Forest, Calif. For more information about the position, please contact: Lee Pinkofsky, or (949)672-2011. LinkedInFacebookTwitterEmail this Story
  • Passenger Choice Awards open
    Airlines are encouraged to invite passengers to vote online at through 30 June 2012. Airlines can participate by distributing information about the awards to their customer database, through social media, via print material and on their website using the logos and marketing collateral (print ads and digital ads) found on the APEX website. The Passenger Choice Awards have rapidly distinguished themselves as the industry's foremost honor, as they represent the opinions of YOUR passengers. To participate in the Passenger Choice Awards, airline companies should submit the Best Passenger Experience In Region entry form by 30 June 2012. LinkedInFacebookTwitterEmail this Story
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    Contact APEX
    Ron Gumucio
    APEX communications specialist
    About APEX
    The Airline Passenger Experience Association (APEX) encompasses a network of businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience: from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and inflight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.

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