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April 26, 2012
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All the news that's in the news about the airline industry

  Passenger Experience 
  • Russia relaxes shoe, belt rules for airport security lines
    Russia's Transport Ministry announced it will no longer require passengers to remove their shoes and belts at its large airports beginning May 5. The move is part of a rule change aimed at speeding up the security screening process. Authorities are also planning to ease rules for carrying aboard liquids. Travelers to destinations with stricter rules such as the U.S. may be subject to additional screening. The Moscow Times (4/26) LinkedInFacebookTwitterEmail this Story
  • Passenger-usage fees at New Delhi airport will increase
    Indian regulators gave the green light to New Delhi airport operator GMR Infrastructure to raise passenger-usage fees by about $5.50 per ticket for domestic flights and more for international flights. GMR said it was less of an increase than it had requested, but that it would help moderate its losses from airport operating costs. The Wall Street Journal (4/25) LinkedInFacebookTwitterEmail this Story
  • Virgin Australia's Sydney lounge will be made over
    Virgin Australia will soon begin major renovations on its Terminal 2 space at Sydney's airport, which will include a new two-story, higher-capacity lounge. The upgrade will include a library space, a sleek bar space with the familiar violet glow of Virgin's LED lighting, a work space and a veranda space. The renovation is slated to be completed by year-end. Australian Business Traveller (4/26) LinkedInFacebookTwitterEmail this Story
  • Flybe moves away from no-frills strategy amid losses
    U.K. regional airline Flybe will drop its debit-card booking fees and introduce a three-tiered ticket system for passengers that will include a "plus" category with lounge access. The airline is seeking to move away from its low-cost rivals and improve its attractiveness to business travelers. Analysts expect Flybe to record a loss of about $13.7 million this year. The Telegraph (London) (4/26) LinkedInFacebookTwitterEmail this Story
  • Other News
  Connectivity & Technology 
  • Social media are increasingly important for airports
    Social media have emerged as vital tools for airports to communicate their updates and provide customer service to passengers. More than half of European airports use Facebook or Twitter, statistics from SimpliFlying show. Airport Facebook pages averaged nearly 6,000 "likes" each, and the rate of airport social media users exploded 800% in Central and Eastern Europe from 2011 to 2012. (4/25) LinkedInFacebookTwitterEmail this Story
  • Singapore Airlines will add in-flight Wi-Fi on A380 planes
    Singapore Airlines will soon offer in-flight Wi-Fi on some of its A380 aircraft. The pay scheme will charge by data usage rather than offer unlimited usage for a flat fee. The cost is about "$12 for 10MB of data and $30 for about 26MB of data," this feature says. (4/25) LinkedInFacebookTwitterEmail this Story
  • Other News
  Airlines & Aircraft 
  • Austrian Airways, crews strike deal on contracts
    Austrian Airlines has reached a deal with representatives of its pilot and flight attendant unions to lower labor costs, a move that if approved by members would avoid the transfer of the contracts to its cheaper subsidiary, Tyrolean Airways. Austrian is seeking to cut $289 million in costs. Bloomberg Businessweek (4/25) LinkedInFacebookTwitterEmail this Story
  • Passenger protest prompts route loss for Shenzhen Air
    China's aviation regulator is forcing Shenzhen Airlines to drop flights to Harbin in northern China after a 15-hour delay provoked a protest from 30 passengers who forced their way onto the tarmac at Shanghai's Pudong International Airport on April 10. About a quarter of flights are late in China. Bloomberg Businessweek (4/26) LinkedInFacebookTwitterEmail this Story
  • Other News
  Association News 
  • Job Listing: Product Line Manager II for Panasonic Avionics
    Panasonic Avionics is the world leader in in-flight entertainment and communications, with most systems installed, most airlines served, and the industry's deepest knowledge base, developed with over 25 years of consistent product innovation and committed customer service. Panasonic is seeking a senior, experienced IFE Product Line Manager to act as the central authority with responsibility for management of a product line for systems comprising multiple units, software and complex integration requirements. Panasonic Avionics Corporation is headquartered in Lake Forest, California, with offices in Bothell, Washington; regional centers in Dallas, Singapore, London, Toulouse, Tokyo, Sydney and Dubai; system production facilities in Osaka; and field service, maintenance and sales facilities worldwide. The position is based in Lake Forest, Calif. For more information about the position, please contact: Lee Pinkofsky, or (949)672-2011. LinkedInFacebookTwitterEmail this Story
  • Airlines: Promote the Passenger Choice Awards to your customers
    Airlines are encouraged to invite passengers to vote online at through 30 June 2012. Airlines can participate by distributing information about the awards to their customer database, through social media, via print material and on their website using the logos and marketing collateral (print ads and digital ads) found on the APEX website. The Passenger Choice Awards have rapidly distinguished themselves as the industry's foremost honor, as they represent the opinions of YOUR passengers. To participate in the Passenger Choice Awards, airline companies should submit the Best Passenger Experience In Region entry form by 30 June 2012. LinkedInFacebookTwitterEmail this Story
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One person with a belief is equal to a force of 99 who have only interests."
--John Stuart Mill,
British philosopher and political economist

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    Contact APEX
    Ron Gumucio
    APEX communications specialist
    About APEX
    The Airline Passenger Experience Association (APEX) encompasses a network of businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience: from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and inflight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.

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