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February 19, 2013
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News for community association managers

  In the News 
  • Opinion: Florida bill would undercut HOA participation
    A bill in the Florida Senate would require HOAs to follow the same regulations as condo associations, mobile homes and time shares, requiring more complex voting procedures and supervision by the Department of Business and Professional Regulation. Beth Kassab writes that the rules would diminish participation in HOAs, an issue many neighborhoods already struggle with. Orlando Sentinel (Fla.) (2/11) Email this Story
  • Other News
  Leadership Strategies and Organizational Management 
  • 5 keys to building a front-line-focused organization
    Senior leaders who are committed to a front-line-focused organization must establish a vision that puts customers first, respect and encourage insight from front-line employees, and "obsess over talent," among other steps, write Noel M. Tichy and Chris DeRose in this book excerpt. Executives "must imagine what the ideal customer interaction will look like and ask where breakdowns may occur throughout the process, from generating customer awareness to building post-sale relationships," they write. SmartBrief/SmartBlog on Leadership (2/12) Email this Story
  • Why too much of a good thing is bad for leadership
    Even positive traits such as confidence can be problematic if they become excessive, writes Samuel Bacharach, director of Cornell University's Institute of Workplace Studies. "[W]hen a leader has an excess of confidence, it generally means he or she also has a surfeit of ego," he writes. Similarly, a determined leader may run into trouble if he or she refuses to make adjustments. Inc. online (free registration) (2/11) Email this Story
  • Other News
  Doing Good in the Community 
  • Homeowners association to use car decals to prevent crime
    Police in Charlotte, N.C., and the Madison Park Homeowners Association teamed up to distribute car decals to residents after a spate of burglaries. Neighbors are encouraged to report suspicious behavior, especially if it includes a non-decaled vehicle. "Hopefully [with the decals] coming from us and the police, they'll use it, because it really will help," says Martin Doss, the HOA's president. The Charlotte Observer (N.C.) (2/16) Email this Story
  Ethics and Professional Conduct 
  • Why you should try to keep talented workers from leaving
    Some employers see their workers as replaceable, but Amy Rees Anderson argues that this is not always true. The most talented workers are more important to a company's success than its technology or products, she writes. Replacing a great worker is costly and creates a gap in institutional knowledge, and the worker's departure could cause other employees and clients to wonder what went wrong. Forbes (2/13) Email this Story
  SmartQuote 
Everything that lives, lives not alone, nor for itself."
--William Blake,
British poet and painter


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Contact NBC-CAM
National Board of Certification for Community Association Managers (NBC-CAM)
6402 Arlington Boulevard, Suite 510
Falls Church, Virginia 22042
Phone: 866.779.CMCA (2622)
Fax: 800.845.4394
info@nbccam.org
www.nbccam.org
 
About NBC-CAM
The National Board of Certification for Community Association Managers (NBC-CAM) is a 17-year-old independent board that sets the standards for community association managers worldwide. The board administers the Certified Manager of Community Associations® (CMCA) examination, a rigorous, three-hour test that measures managers’ knowledge of community management best practices. Passing the CMCA examination and maintaining the standards of the CMCA certification is proof that a manager is a knowledgeable, ethical and professional. CMCA-certified managers have the skills to safeguard the assets of homeowners’ associations, giving homeowners peace of mind and protecting home values.

The CMCA credential is accredited by the National Commission for Certifying Agencies (NCCA) which means it complies with NCCA’s stringent international standards for a professional certification program. NCCA accreditation provides independent validation that the CMCA program meets or exceeds twenty-one standards concerning various aspects of the certification program including its purpose, structure, governance, psychometric foundation, policies and procedures. Accreditation validates the integrity of the CMCA program and is a mark of quality.

For more information, go to www.nbccam.org
 
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