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| Passenger Experience |  |  |
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- Virgin Australia will "fast-track" travelers through Brisbane Airport
Business-class passengers who fly Virgin Australia -- and Gold and Platinum members of the airline's frequent flier program -- will be able make their way through Brisbane Airport in Australia more quickly. The carrier's business lounge will roll out valet parking and "fast track" entry that includes "a private check-in desk and dedicated security screening gate," this feature says. Australian Business Traveller
(2/20)     
- Airlines are resurrecting the posh-executive-lounge concept
Airport lounges are enjoying a renaissance as airlines work harder to attract fliers. Plush interiors, comfortable armchairs, top-shelf liquors and gourmet foods are all part of the appeal. "Airlines understand that in order to service high-yield, first- and business-class clients they need to offer a complete airport-to-airport experience, not only in the air but also on the ground," said Peter Vlitas, a senior vice president at a travel management company. The New York Times (tiered subscription model)
(2/20)
| Connectivity & Technology | | |
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- Lumexis CEO discusses IFE and the new WiPAX service
 WiPAX represents the first Wi-Fi solution from in-flight entertainment company Lumexis. In this interview, CEO Doug Cline discusses the new product as well as the industry as a whole -- and how IFE differs between wide-body and narrow-body aircraft. "Your long-haul, amenity-based premium airlines will continue to look for full embedded IFE and the short- to medium-range narrow-body market will not," he said. APEX Editor's Blog
(2/20)
- Southwest fixes security breach in its mobile app
Southwest Airlines has reacted to the revelation that its mobile application left users open to a security breach. The airline quickly fixed the problem after an engineer went public with the glitch. Hackers had "access to anything you have access to, such as address, e-mail, phone, credit cards," said David Stites, who discovered and reported the error. TNooz.com
(2/17)
- Virgin Australia will switch to Sabre's reservation system
Virgin Australia has decided that its Navitaire reservation system no longer fits its business strategy. Virgin will switch over to a system created by Sabre. "Some of the benefits Virgin Australia is expecting from the switch is e-ticketing for its guests, which the airline hopes will make it easier to both book and travel across its global network," Patrick Budmar writes. ARN (Australia)
(2/21)
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- Jetstar will provide Singapore with Boeing 787 service
Singapore will be one of the first cities served by Jetstar's new Boeing 787s. The Qantas subsidiary has confirmed some plans for the Dreamliner to be put into service. Jetstar says its new 787s will "gradually replace" the A330s now used on the Melbourne, Auckland and Beijing routes to Singapore. AviationWeek.com
(2/20)
| Association News | | |
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- Register now for APEX Hamburg event to learn about future trends
APEX is hosting an Educational Event focusing on the onboard experience on Monday 26 March at the Radisson Blu in Hamburg. Did you miss the 2012 International CES? Hear a recap of the highly successful APEX panel that will discuss the increasing trend of passengers bringing their personal electronic devices onboard and expecting/hoping to integrate those devices with their flying experience. The panel will give an outlook of what is forecast onboard for future fliers. To register, fill out this online form.
- Save the date for the APEX 2012 EXPO!
Mark your calendars today for the APEX 2012 EXPO, which will be held 17-20 September in Long Beach, Calif., USA. Registration will open late spring 2012. It is the industry's four-day premier event featuring top-notch education and the latest and most comprehensive display of airline-related technologies, products and services. Last year's event attracted more than 2,300 aviation professionals who all have one thing in common: commitment to improving the airline passenger experience. Make sure you don't miss APEX 2012 EXPO!
| SmartQuote | | |
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 | Curiosity is one of the permanent and certain characteristics of a vigorous mind."
--Samuel Johnson,
British writer
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| About APEX |
The Airline Passenger Experience Association (APEX) encompasses a network of businesses and professionals that are committed to providing a world-class airline
experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience: from designing, building and installing
seating, entertainment and communications systems on commercial aircraft, to airport lounges and inflight dining. Visit www.apex.aero for more information.
APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe,
China, the Middle East, India and Southeast Asia.
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| | Recent apexnews Daily SmartBrief Issues:
- Monday, February 20, 2012
- Friday, February 17, 2012
- Thursday, February 16, 2012
- Wednesday, February 15, 2012
- Tuesday, February 14, 2012
| | | Lead Editor: Angela Giroux-Scheide
Contributing Editor: John McGran
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