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March 19, 2012
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Spa industry news

  Spa Spotlight 
  • Top trends for Spa Week
    Chocolate facials, vitamin C skin treatment and diamond microdermabrasion are some of the treatments spas and salons are featuring in Spa Week discounts. Other trends include skin treatments and massages that feature ginger, gold or seaweed. Spa Week Blog (3/18) LinkedInFacebookTwitterEmail this Story
  • DOJ extends deadline on ADA pool lift requirement for hotels
    The Department of Justice has granted the hotel industry a 60-day extension to comply with new rules under the revised Americans with Disabilities Act requiring fixed pool lifts in hotels. "The department will also publish a Notice of Proposed Rulemaking with a 15-day comment period on a possible six-month extension in order to allow additional time to address misunderstandings regarding compliance with these ADA requirements," the DOJ said in a statement. The decision follows a campaign directed at Congress by hotel operators seeking an extension. USA TODAY/Hotel Check-in blog (3/16), (3/15), CNN (3/16) LinkedInFacebookTwitterEmail this Story
  • Hydrotherapy is hot in France's Aquitaine spas
    Spas in Aquitaine, a spa- and wine-centric region of France, are becoming even more well known for their emphasis on seawater treatments. The hydrotherapy often involves soaks in heated seawater and mud wraps or underwater massages and mineral pools. The Guardian (London) (3/17) LinkedInFacebookTwitterEmail this Story
  • Other News
  Retail Rundown 
  • China sees growth in "cosmeceuticals"
    Cosmetics that contain medicine-like ingredients -- dubbed cosmeceuticals -- are taking off in China, industry experts say. A growing number of pharmaceutical companies in China are branching out into cosmetics markets as well. China Daily (Beijing) (3/19) LinkedInFacebookTwitterEmail this Story
  • Other News
  Hospitality Trends 
  • Accommodating disabled guests requires effective communications
    Hoteliers should train their staff in the proper methods of communicating with guests who have visual or hearing impairments to ensure that they receive the best hotel experience, speakers advised at the webinar "Communicating with Customers with Disabilities -- Understanding Your Obligations!" All points of contact, from arrival to check-out, should incorporate relevant special devices as well as modifications to staff services that would accommodate their special needs, experts said. (3/16) LinkedInFacebookTwitterEmail this Story
  Business Best Practices 
  • Show your customers what your business believes in
    Social media provides an opportunity to explain your values to your customers, writes Lisa Barone of Outspoken Media. It's important to communicate your company's approach to business and to create an engaging "About" page for your company's website, she writes. Also, use real images of your staff and business rather than stock photos, she writes. Small Business Trends (3/14) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • Getting the most from loyal customers
    Loyal customers can be used to generate new business and spark innovation, writes Patrick Gibbons, principal with Walker, an Indianapolis-based consulting firm. Loyal customers are a good source for new referrals and can help a company network with less-committed customers, Gibbons writes. Walker Information (3/16) LinkedInFacebookTwitterEmail this Story
  Finance and Economics 
  • "Cash mobs" boost small businesses with quick infusions
    Modeled after "flash mobs" where groups of people gather to perform in public, "cash mobs" are now hitting small businesses. Organized through social media sites such as Facebook, participants agree to meet at a designated small retailer at a certain time and do their shopping, each spending about $10 to $20. Some small businesses welcome the trend. A recent report found that nearly 40% of small businesses cited reduced customer spending as one of their three top challenges. USA TODAY (3/15) LinkedInFacebookTwitterEmail this Story
  • Tax-time troubles? Keep your CPA informed
    Two of the top mistakes small business owners make at tax time are not talking to an accountant throughout the year and not understanding their own financials, according to a survey of accountants by Xero, a small business accounting software developer. Accountants listed several other pitfalls for small businesses, including combining personal and business deductions and forgetting to deduct for a home office. (3/15) LinkedInFacebookTwitterEmail this Story
  Water Cooler 
  • Study: Massage beats pain reliever for sore muscles
    A new study shows that a 10-minute massage works better than a painkiller to ease post-workout muscle pain. Research from McMaster University and published in Science Translational Medicine showed that massage reduced the inflammatory response in muscles. (3/16) LinkedInFacebookTwitterEmail this Story
  ISPA Info 
  • Networking opportunity for spa leaders in the Houston area
    Spa professionals in the Houston area are invited to attend next Monday's ISPA Connect event at the Hilton University of Houston. The event will take place from 5 to 7 p.m. and offers a chance to network with your spa industry peers and to check out the latest products from the event sponsors. RSVP now. LinkedInFacebookTwitterEmail this Story
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'I have done my best.' That is about all the philosophy of living one needs."
--Lin Yutang,
Chinese writer and inventor

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