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April 26, 2012
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Spa industry news

  Spa Spotlight 
  • From organic chemist to spa owner
    LuLu Salon and Spa owner Sophia Lu's unique background as an organic chemist with Glaxo Smith Kline helps her understand precisely what ingredients in products will best serve a customer's needs, such as with hair coloring or skin lotions. “Customers say ‘I can trust you because you’re a chemist and you won’t overdo it or use the dye in wrong ways.’ The knowledge really helps me every day ... and it’s a lot of fun,” said Lu. The Times Herald (Norristown, Pa.) (4/25) LinkedInFacebookTwitterEmail this Story
  Hospitality Trends 
  • Downtown NYC experiences upswing in luxury development
    Demand growth for luxury accommodations in downtown New York is spurring upscale development in the area, the most recent of which is the refurbished Conrad New York, this feature says. "I can confirm that there is a lot of interest on the part of developers and investors adding hotel product downtown, and they are testing the limits of upscale hotel development," said Lodging Advisors CEO Sean Hennessey. Travel Weekly (4/25) LinkedInFacebookTwitterEmail this Story
  Business Best Practices 
  • 4 steps to a smarter social media strategy
    You should perform social media audits on a quarterly basis to make sure you are taking the right approach to using social sites, writes Josh Peters of The Search Agency. Also, pick one profile image to use across every social media site and be sure to completely fill out all important pages on the sites. Mashable (4/25) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • Hotels building customer loyalty through great service
    To mark Customer Loyalty Month, a hotel consultant has compiled a list of actions that he says hotels must perform to keep clients coming back. For instance, hoteliers should strive to make their guests feel special at every opportunity and deliver exceptional service to gain their loyalty, Shep Hyken notes. "Don't copy someone else's customer service strategy. Then you are just the same. Take what someone else has done and make it better -- make it your own," Hyken writes. 4Hoteliers (4/25) LinkedInFacebookTwitterEmail this Story
  Finance and Economics 
  Water Cooler 
  • Treadmill desks, standing at work grow in popularity
    The latest trend in employee wellness has office dwellers increasingly opting to stand or use treadmill desks while working to alleviate fatigue and burn calories. Companies like Blue Cross Blue Shield in Boston are installing treadmill desks for employees to take turns using, and the slots have been filling up quickly. "They find they are more alert and engaged as they are getting their daily work done. At the same time they are trying to improve their own fitness," said BCBS Chief Human Resources Director Jason Robart. WCVB-TV (Boston) (4/24) LinkedInFacebookTwitterEmail this Story
  ISPA Info 
  • Tomorrow is the last day to complete the April Snapshot Survey
    The deadline to complete the April Snapshot Survey is tomorrow. Find out how your company stacked up to the competition in the first quarter of 2012. Be sure to complete this short survey to receive the full results report Friday, May 4. LinkedInFacebookTwitterEmail this Story
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One person with a belief is equal to a force of 99 who have only interests."
--John Stuart Mill,
British philosopher and political economist

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