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December 24, 2012

  Top Story 
5 tips for managing negative online comments
The Internet gives your customers a voice online, but what can you do when that voice is yelling negative comments? With 5 tips, you can learn how to positively respond and help direct the conversation. Read the article and learn the 5 ways to respond positively.

  Industry Tracker 
 

Time and Attendance: The Core of Managing and Measuring Your Workforce
Based on data from Brandon Hall Group's 2014 Workforce Management Study, this paper explores the evolution of time and attendance, the impact of automation and integration, and the key role time and attendance solutions play in managing and measuring today's workforce. Read the Paper and Learn More

  Retail News 
 
How to Achieve IT Agility: A Survival Guide for IT Decision Makers
When business teams add new apps and services to already-strained networks, IT departments are accountable for making everything work. Is your team ready for this challenge? Read this eGuide to learn how IT teams are automating their networks, why they're utilizing Ethernet fabrics and SDN, and what success looks like as they regain network control and business relevance.

  Hot Topics 

Top five news stories selected by ICSC SmartBrief readers in the past week.

  • Results based on number of times each story was clicked by readers.
  Business Best Practices 
  News from ICSC 
  • ICSC University of Shopping Centers
    The ICSC University of Shopping Centers is the most complete retail real estate educational program available. Held on the campus of the Wharton School of the University of Pennsylvania in Philadelphia March 4 to 6, 2013, this is the largest annual educational event offered by the ICSC. A distinguished faculty of over 80 industry leaders and experienced practitioners, including a cadre of distinguished Wharton School Professors. Courses in three levels of study: Executive, Advanced, and Fundamental. Numerous networking opportunities. Sixty courses in subjects including Asset Management, Property Management; General Studies; Marketing; Leasing; Development, Design and Construction; Law; Finance; Retailing. Real-world examples and practical solutions make this a must-attend event.

    Participants can personalize their University experience. Attend as few as one class or as many as six. Attend any six courses for as little as $140 per class. For more information, go to www.icsc.org/2013UV or contact ICSC's Madison Gross at (646) 728-3461 or mgross@icsc.org. Email this Story
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  SmartQuote 
Winter is the time for comfort, for good food and warmth, for the touch of a friendly hand and for a talk beside the fire: it is the time for home."
--Edith Sitwell,
British poet and critic


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