Hotels catering to new breed of luxury traveler | Six Senses CEO unveils ambitious growth plans for luxury firm | Bali spa to open at luxury hotel
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March 27, 2013
SmartBrief on Luxury Hoteliers
News for luxury hospitality professionals

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Hotels catering to new breed of luxury traveler
Luxury hotels are widening their scope of the ideal customer -- not all are super wealthy, but many professionals on the road want a higher-end hotel experience. "We raised the concept here of the mega traveler, and the idea that it's not just the wealthy and the super wealthy who are traveling and staying in high-end and luxury hotels; it's, in fact, many professionals who are spending 50, 100, 150 days a year on the road," said Starwood CEO Frits van Paasschen, who says luxury is more about comfort than formality. (3/26)
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The Concierge Desk
Six Senses CEO unveils ambitious growth plans for luxury firm
Neil Jacobs, who has recently taken over the CEO role at Six Senses Resorts & Spas, says he is aiming for aggressive global expansion for the luxury resort brand and is exploring growth opportunities in the West. "My goal is that within five years to have 40 properties either open or in the ground -- real deals," Jacobs said. Properties are currently in development in Bhutan, China, Colombia, St. Lucia and the Dominican Republic. Hotel Management online (3/25)
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Bali spa to open at luxury hotel
Regent Bali, a new high-end hotel on Bali's eastern coast, will open in June with a spa that features local, indigenous therapies, a fitness center and nonsurgical facelifts. The resort will occupy 4 acres with its own beach and tropical gardens and spa treatment rooms for singles and couples. (3/26)
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Hospitality Trends and Technology
Performance, supply growth are booming in extended-stay segment
The extended-stay segment is forecast to see continued investor interest as demand and performance metrics continue to accelerate, writes Mark Skinner, a principal at Highland Group. The largest deals in the extended-stay market last year consisted of Starwood Capital Group's $735 million acquisition of InTown Suites and a $100 million capital investment in Value Place by Lindsay Goldberg. (3/26)
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Study: Customers happy with Choice, Marriott mobile
A new study from ForeSee that gauged customer satisfaction with mobile experiences reports that Choice Hotels and Marriott International lead the industry. Southwest Airlines was the top airline that gets the mobile experience right, the report said. Hotel Management online (3/26)
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Four Seasons adds custom workouts to in-room iPads
Blue Clay Fitness, a health and fitness training firm in California, has created the world's first customized digital in-room fitness program for the Four Seasons Hotel Los Angeles at Beverly Hills. The workouts are delivered to iPads in the room, and guests can have the workouts e-mailed to them for future use. 4Hoteliers (3/27)
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Other News
Spotlight on Development
Hotel developers: Remember emotional appeal in design
According to a new study, consumers are looking for an emotional tie when they choose a hotel. Namely, they want something that makes them feel comfortable, excited and satisfied. "As designers, it is critical that we trigger each of these positive emotions, from the arrival experience through to the ambiance of the rooms, the creative development of the physical amenities, all in harmony with the property's target market," writes Tim Peck, chairman of OBMI. (3/26)
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Other News
International Update
Australia 108 tower gains approval
Officials granted approval last week to the Australia 108 project in Melbourne, described by developers as a "six-star luxury property." A 288-room hotel is expected to be part of the 1,273-foot tower that is set to become the tallest hotel on the globe. HotelChatter (3/26)
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Luxury hotel brands flock to Indonesia
Preference, Sofitel and Worldhotels will open more than 4,000 rooms in Bali and Java, Indonesia, over the next few years. Bali will see the Worldhotel Balangan open in 2014. A Preference hotel in Seminyak will also open next year, while Sofitel Bali Nusa Dua Beach Resort will begin operations this year. The Jakarta Post (Indonesia) (3/27)
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A luxurious flush at NYC's Kitano hotel
The Kitano New York hotel is giving each room a "washlet," which is similar to a bidet. The toilets are produced by Japanese company Toto. "We thought it would be a great way to make ... [Japanese guests] feel at home, and we thought it would be a great differentiator for our American guests," said Clement Carey, the hotel's general manager. USA Today/Hotel Check-in blog (3/26)
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Luxury Hoteliers News
Hotels for the stars
Celebrities expect only the most luxurious of settings to "get away from it all" and indulge in the most exquisite vacation getaways. Décor to die for, unparalleled service and a long list of attractive activities draw the world's most beautiful people to these hotels. Find the full story here.
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General manager for Las Vegas casino resort
An acclaimed casino and resort in Las Vegas is looking for a general manager with a hands-on approach to leading and inspiring his team to create a unique guest experience. He/she must have the relevant managerial experience within the high-end resort/gaming industry. Find more information here.
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To know oneself, one should assert oneself."
-- Albert Camus,
French author, journalist and philosopher
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