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March 13, 2013News for travel agents

  Business and Industry Watch 
  • Carnival CEO announces review on all ships
    Gerry Cahill, CEO of Carnival Corp., says the cruise line has placed its fleet of 24 ships under review in a bid to avert another accident similar to last month's fire aboard the Carnival Triumph. "We are now focused on the lessons that we can learn from the incident, and also what additional operational redundancies might be available," Cahill said during the Cruise Shipping Miami conference. USA Today/Cruise Log blog (3/12) LinkedInFacebookTwitterEmail this Story
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  Trends and Technology 
  • Credit card issuers beef up airport lounge benefits
    Premium credit card issuers such as American Express are opening airport lounges alongside airlines as they compete fiercely for the business of travelers willing to pay annual fees for perks, this article says. The Centurion Lounge at McCarran International Airport in Las Vegas is available free of charge to American Express Centurion Card holders, and the company plans to open more such lounges in the U.S. The New York Times (tiered subscription model) (3/11) LinkedInFacebookTwitterEmail this Story
  • Other News
  Consumer Travel News 
  Regulatory and Legislative 
  • Other News
  Best Practices 
  • Column: Agency success stems from smooth supplier relations
    Travel agents who form strong relationships with their suppliers are more likely to find success in the industry, writes Steve Gillick, founder of Talking Travel. Suppliers carry a wealth of knowledge, experience and tools that agents can capitalize on to drive their company's growth, Gillick writes. (3/11) LinkedInFacebookTwitterEmail this Story
  Small-Business Strategies 
  • Improve your customer service with these 5 strategies
    Customer service can be the key to winning clients, and the five tips offered by customer service expert Flavio Martins can help your company do just that. Martins recommends making customer service simple, effective, self-service-oriented, accessible and fully offered to all customers, even the disgruntled ones. B2C Marketing Insider (3/11) LinkedInFacebookTwitterEmail this Story

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  ASTA Spotlight 
  • Empower your staff with access to ASTA's resources
    Join ASTA today and give your staff the tools and insight they need to remain successful in this fast-paced industry. With ASTA's U.S. Travel Agency membership, extend valuable and critical industry resources to your entire company. Take advantage of ASTA's, webinars, E-Library and consumer driven website,, and many other valuable business tools. Join ASTA today. LinkedInFacebookTwitterEmail this Story
  • Expand your business' reach with ASTA
    Gain access to more than 7,000 ASTA members with our membership directory. Use this directory to connect personally with travel agencies and suppliers from all over the world. Search by name, geographic location, demographics and area of expertise. Use this tool to efficiently find agencies or suppliers who want to collaborate with your company. Agents can search for suppliers in new locations they are looking to branch out to. Suppliers can find prospective agencies who will sell their products or services. Make the connection today -- Join ASTA. LinkedInFacebookTwitterEmail this Story
Learn more about ASTA ->Resources  |  Conferences  |  Consumer Travel Information  |  Join ASTA

Humor is an affirmation of dignity, a declaration of man's superiority to all that befalls him."
--Romain Gary,
French diplomat, novelist, film director and aviator

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