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February 6, 2013
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News for luxury hospitality professionals

  • Franchisors sweeten rebranding deals with financial incentives
    More hotel owners are being enticed to reflag their properties as franchisors add financial incentives to their offers, this feature says. For instance, Wyndham Hotels and Resorts secured rights to rebrand eight Holiday Inn properties owned by FelCor Lodging Trust in a deal that includes a $21.5 million annual guarantee setting a minimum yearly net operating income for each hotel. "The guarantee level is above what the hotels ever did as Holiday Inns, so we're basically guaranteed a return on our investment -- the termination fees and the incremental capital -- that we just couldn't say no to," said Stephen Schafer, a vice president at FelCor. (2/5) LinkedInFacebookTwitterEmail this Story
  The Concierge Desk 
  • Relevant rewards are key to future of loyalty programs, hotel execs say
    During the Americas Lodging Investment Summit in Los Angeles last month, leaders of several major hotel chains participated in a round-table discussion to share their views on key industry issues. The executives noted consumers' rising demand for value-for-money, reliable Wi-Fi and relevant rewards for loyalty program membership. "I personally don't think the loyalty program in the hotel industry is going to go away any time soon. ... [I]f you consider that someone who signs up for a loyalty program, that person is demonstrating affinity to that brand," said David Kong, CEO of Best Western International. USA Today/Hotel Check-in blog (2/5) LinkedInFacebookTwitterEmail this Story
  • Other News
  Hospitality Trends and Technology 
  • Hyatt "lab hotels" swap front desk for mobile-equipped Andaz "hosts"
    Hyatt explores technology with its eight "lab hotels," four of which are in the U.S. One concept involved associates moving around the lobby with iPads to expedite check-in and assist guests, eliminating the need for a desk. An Andaz "host" acts as "doorman, concierge, front office and bell attendant," whose work can includes greeting guests, carrying luggage and more. Hotel Management online (2/5) LinkedInFacebookTwitterEmail this Story
  • Hotel deployed Twitter "butler"
    The Madison Hotel in Washington, D.C., offered guests who took part in its $47,000 inauguration package the use of a Twitter "butler." The assistant was responsible for updating guests' social media pages with photos and status messages. 4Hoteliers (2/6) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Development 
  • Starwood Capital Group sees new life for hotel-condo concepts
    Hotel-condo projects are coming back to life upon signs that the economy is recovering. By 2014, Starwood Capital Gropu will convert Miami's Gansevoort Hotel in South Beach into a luxury, eco-savvy hotel under the 1 brand. The company will launch 1 sites on the Brooklyn waterfront and open a hotel without condos at 1414 Sixth Ave. in Manhattan. Its Baccarat brand will open on 53rd Street in Manhattan with 114 hotel rooms and 61 condos. The Wall Street Journal (2/5) LinkedInFacebookTwitterEmail this Story
  • NYC's Union Square prepares for 2 hotel openings
    The hotel capacity in New York's Union Square area is set to receive a boost of 300 new rooms with the scheduled opening of two hotels -- the Jade Hotel in March and the Hyatt Union Square in April. Damage caused by Hurricane Sandy last year forced the openings to be postponed. Crain's New York Business (2/4) LinkedInFacebookTwitterEmail this Story
  International Update 
  • High-tech hotel room concept lights up screens, tablets on walls
    Spain's SerranoBrothers' design at the Fiturtech International Tourism Trade Fair in Madrid showed the "hotel of the future." The "ITH Room Xperience" is a model hotel room made of multiple screens and interactive surfaces, and includes Microsoft Surface tablets on the walls. Guest would control the technology via their smartphone. blog (2/5) LinkedInFacebookTwitterEmail this Story
  Luxury Hoteliers News 
  • Bar manager for hotel in China
    A luxury brand hotel in Beijing is looking for a bar manager with a hospitality diploma, two years' international experience and excellent written and oral English skills. Learn more. LinkedInFacebookTwitterEmail this Story
  • Dare to exercise this powerful skill
    Here's a leadership skill you probably haven't thought of, but if mastered, could put you in the lead. LinkedInFacebookTwitterEmail this Story
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I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
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American author and poet

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