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March 15, 2013
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News for luxury hospitality professionals

  • Winter, spring travel mostly on target, hoteliers say
    Despite a winter rocked with several storms -- not to mention Hurricane Sandy in the fall -- most hotels say winter and spring travel is right on target with projections. "We're still pacing behind a bit. We're not seeing that many plates from that area of the country -- and rightfully so," said Jim Eggen, general manager of Myrtle Beach Seaside Resorts in South Carolina. "But it's hard to know what is impacting guests the most. Is it politics, the economy, the price of gas? We can't put our finger on it -- whether someone's house was destroyed in Sandy or their job has been impacted or they're afraid of what the government is going to do." Hotel Interactive (3/14) LinkedInFacebookTwitterEmail this Story
Getting Paid: How to Get Customers to Pay Up
Dealing with the money isn't fun, but it's a necessary evil for staying in business. While every business has their ups and downs, the key to positive cash flow is collecting payments in full and on time to keep the cash coming in as predictably as possible. Seem impossible? Learn how these small-business owners did it.

  The Concierge Desk 
  • Column: Guests respond positively to humanized marketing
    Hotels can make their brand image stand out to consumers by putting their staff on the front lines of their marketing efforts, writes Larry Mogelonsky, president and founder of LMA Communications. Pushing for easier interaction with personnel on-property will also help display the hotel's willingness to communicate with its patrons, Mogelonsky writes. Hotel Interactive (3/13) LinkedInFacebookTwitterEmail this Story
  • "The Great Gatsby" will come alive at NYC's Plaza Hotel
    Starting Thursday, The Plaza Hotel in New York City will kick off several programs in anticipation of the latest "The Great Gatsby" movie, starring Leonardo DiCaprio, Tobey Maguire and Carey Mulligan. The hotel will feature Gatsby-inspired drinks as well as costumes on display. Luxury Travel Advisor (3/14) LinkedInFacebookTwitterEmail this Story
  • Other News
Building Workplace Trust 2015
Interaction Associates' 6th annual research study tracking trust on the job, Building Workplace Trust, is out, and more than half of employees surveyed give their organizations low marks for trust and leadership. Yet this year's findings again point to how high trust leads to better outcomes and financial results — and even boosts innovation.

  Hospitality Trends and Technology 
  • Column: Mobile is in, but don't forget direct mail
    Using email, e-blasts and other electronic communication can be a great way for hotels to retain customers, but hoteliers shouldn't forget about direct mail. Some electronic communication doesn't show up the same way across different computers and mobile devices, so having something tangible can be beneficial, though it can be costly. (3/14) LinkedInFacebookTwitterEmail this Story
  • Other News
The IDC Market Spotlight on Network Automation and Agility
The arrival of virtualization, cloud computing, and mobility has strained data center networks—and IT staff—like never before. This Market Spotlight explains how data center network fabrics provide a foundation for automated provisioning, configuration, and management of network-based services in a new era of IT agility. Download now.

  Spotlight on Development 
The ROI of Privacy with TRUSTe Solutions
Investment in a Data Privacy Management Platform can deliver significant, positive financial returns for corporate bottom lines. The "Total Economic Impact (TEI) of TRUSTe" Study explains how Forrester Analysts calculated a 151% ROI for TRUSTe customers. Download the study now.

  International Update 
  • Luxury-hotel development booming in Vienna
    Vienna is experiencing hotel growth, especially in the luxury hotel sector. Ritz-Carlton, Kempinski, Sol Melia, and a Park Hyatt will open this year and next. "Vienna's hotel industry is booming at the moment, particularly the premium segment with a constant flow of new rooms coming onto the market," said Astrid Pockfuss, media manager for the Vienna Tourist Board. (3/14) LinkedInFacebookTwitterEmail this Story
  • Other News
  • Hotels' bike amenity allows guests to go for a ride
    The Saguaro in Palm Springs, Calif., features colorful bicycles that guests can use to explore the area. It's just one hotel that is offering bicycles to guests so they can tour a local area and stay active during their stays. The Mark Hotel in New York City features black-and-white striped bikes that come with baskets. Browse this gallery of different bicycles that hotels make available to guests. USA Today (3/13) LinkedInFacebookTwitterEmail this Story
  Luxury Hoteliers News 
  • Luxury Hoteliers is a partner in the International Herald Tribune's Luxury Hospitality 2013
    The Luxury Hospitality Summit agenda, to be held in Lausanne, Switzerland, will address all aspects of luxury and present ideas as well as business models to new consumers. Read how you can be a sponsor and benefit. LinkedInFacebookTwitterEmail this Story
  • Spend some time in Davos, Switzerland
    One should think about traveling to Davos, Switzerland, where the Alpine air refreshes the soul, the mountains are breathtakingly perfect for skiing, and the nearby BierVision Monstein brewery marketed as "the last beer stop before heaven." Sounds perfect, doesn't it? Read more here. LinkedInFacebookTwitterEmail this Story
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Adventure is not outside man; it is within."
--George Eliot,
British writer

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