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March 19, 2013News for travel agents

  Business and Industry Watch 
  • Royal Caribbean to send 4 ships to Mediterranean in 2014
    Royal Caribbean International says the Navigator, Liberty, Splendour and Serenade of the Seas will head for Europe in 2014 to operate a series of Mediterranean sailings. Cruises will include Greek Isles and Greek Isles/Turkey sailings aboard the Serenade of the Seas and Splendour of the Seas as well as seven-night Eastern Mediterranean voyages aboard the Navigator of the Seas. TravelPulse (3/18) LinkedInFacebookTwitterEmail this Story
  • Delta starts corporate traveler recognition program
    Delta Air Lines started a pilot "check-in recognition program" last month for 31 corporate clients. The program includes companies such as IBM and GE, whose travelers see a tailored message when they check in at a kiosk, at or through Delta's iPad application. Delta is expected to announce additional benefits this year. Beat (3/15) LinkedInFacebookTwitterEmail this Story
  • Other News
  Trends and Technology 
  • Carnival ship incidents could put off first-time cruisers, agents say
    Some agents have expressed concern over how two successive malfunctions on Carnival ships last week will affect demand for cruising, particularly from first-time cruisers. "The sense I'm getting is that for first-time cruisers, this is just one more reason why they will never consider a cruise," said Chuck Flagg, co-owner of The Flagg Agency. Agents also complained about what they thought was unnecessarily thorough media coverage of the last two events. (3/18) LinkedInFacebookTwitterEmail this Story
  Travel Weekly Spotlight 
  • Via jet, seamless circumnavigation
    Best-selling author Patricia Schultz writes: "I first circumnavigated the world with a $999 air ticket some 25 years ago, and then most recently by private jet with TCS & Starquest Expeditions for an all-inclusive sum that would buy you Lichtenstein for a night (yes, that tiny Alpine country can be rented out for special occasions)." LinkedInFacebookTwitterEmail this Story

  Home-Based Agent Update 
  • Column: Maintaining efficiency smoothes the business process
    Travel agents should strive to maintain peak efficiency in their operations, writes Stacy Small, president of Elite Travel International. This technique also applies to one's state of mind: Occasionally stepping away from work for some personal time releases stress and keeps the brain functioning at maximum efficiency. TravelPulse (3/14) LinkedInFacebookTwitterEmail this Story
  Consumer Travel News 
  • Sri Lanka bounces back to welcome travelers
    Sri Lanka's religious sites are being repaired and some of the country's tourist attractions have reopened after the civil war that struck Sri Lanka from many people's travel lists, this feature says. While some of the damage from the conflict can still be seen, Sri Lanka's natural beauty goes a long way in pushing its violent past quickly out of memory. The New York Times (tiered subscription model) (3/15) LinkedInFacebookTwitterEmail this Story
  Regulatory and Legislative 
  • 10 largest travel agencies to undergo DOT audit
    ASTA has alerted its members about the Transportation Department's impending audit on the 10 largest bricks-and-mortar travel agencies in the U.S. for compliance with its regulation on airline code-share disclosure. John Pittman, ASTA's vice president of industry affairs, says all 10 agencies are likely members of ASTA. The audit should be completed by the end of June. TravelPulse (3/18) LinkedInFacebookTwitterEmail this Story
  Best Practices 
  • Column: Growth opportunities abound in social media
    Travel agents can find plenty of opportunities to market themselves subtly on social media channels, as long as they know where to look, writes Susan Schaefer, owner of Ships 'N' Trips Travel. Schaefer recounts two personal experiences in which she was able to acquire new clients by engaging in social media. Travel Research Online (3/15) LinkedInFacebookTwitterEmail this Story
  Small-Business Strategies 
  • Phrases that will please your customers
    There are certain phrases your staff should use to put your customers' minds at ease. This article includes 10 examples, which include "I can solve that problem," "I will take responsibility" and "I will keep you updated." Entrepreneur online (3/14) LinkedInFacebookTwitterEmail this Story
  • Lost and found: How to get former customers back
    Winning back customers who have left your business requires taking ownership of the service your company has provided and possibly making an "aggressive deal" to entice key customers to return, writes Flavio Martins, vice president of customer support at DigiCert. "Improving customer communication and taking customer service to the next level is the way to ensure that you catch the warning signs that lead to customer loss in the first place," he adds. B2C Marketing Insider (3/16) LinkedInFacebookTwitterEmail this Story
  ASTA Spotlight 
  • Sail and sell with NACTA
    Now is the time to experience an amazing cruise while learning marketing, sales and business skills to be successful in this environment. Space is limited and seminars fill up fast, so make your reservation today. See more information. LinkedInFacebookTwitterEmail this Story
  • Invest in your business: Join ASTA today
    On Jan. 1, ASTA's U.S. Travel Agent membership transitioned to a company membership. Now ASTA membership benefits can be extended to all employees of ASTA member agencies. Whether you have 3 or 300 employees, an ASTA membership now extends valuable and critical industry resources to your entire company. ASTA provides you and your staff the insight needed to remain competitive in this fast-paced, ever-changing industry. Join ASTA today and equip your employees with the tools they need to succeed. LinkedInFacebookTwitterEmail this Story
Learn more about ASTA ->Resources  |  Conferences  |  Consumer Travel Information  |  Join ASTA

You may have to fight a battle more than once to win it."
--Margaret Thatcher,
British prime minister

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