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January 30, 2013
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News for emergency communications and response professionals

  Making the Call 
  • Maine city reconsiders fire department staffing
    Officials in Portland, Maine, want an independent consultant to study fire department staffing patterns after data showed 75% of the 9-1-1 calls the department responded to in 2012 were for medical emergencies instead of fires. The trend is linked to better fire codes and prevention. In light of the data, Fire Chief Jerome LaMoria said the city should improve its EMS capabilities. Portland Press Herald (Maine) (1/27) LinkedInFacebookTwitterEmail this Story
  • Va. county seeks solutions for high 9-1-1 call volume
    Martinsville-Henry County administrator Tim Hall said the large call volume at the emergency dispatch center may mean additional dispatchers and better public education about when to dial 9-1-1 are needed. Data show the Virginia county's center had 84,045 dispatched 9-1-1 calls last year, exceeding the national average of 54,000 for a medium-sized facility, and that less than half of all calls represented actual emergencies. Martinsville Bulletin (Va.) (1/25) LinkedInFacebookTwitterEmail this Story
  • Other News
  Policy Pulse 
  • Calif. lawmaker proposes stricter penalties for "swatting"
    Recent 9-1-1 hoax calls involving celebrities prompted California state Sen. Ted Lieu to sponsor legislation calling for tougher fines and jail time for people convicted of "swatting" or sending police to a home on a false report of a crime in progress. Other states have had to deal with swatting problems, and Steve Whitmore of the Los Angeles County Sheriff's Department said officers are getting better at determining which calls are the real emergencies. San Francisco Chronicle/The Associated Press (1/26) LinkedInFacebookTwitterEmail this Story
  • Privatizing 9-1-1 isn't part of plan in several N.J. areas
    After Lawrence Township, N.J., became the first town in the state to privatize 9-1-1 dispatch services, officials from other New Jersey communities said they did not plan to follow suit. They said they are skeptical of hiring a for-profit company and concerned about how much privatization would save long term. The Times (Trenton, N.J.) (1/23) LinkedInFacebookTwitterEmail this Story
  • Other News
  Innovation Insights 
  • App puts hazmat guidance on first responder mobile devices
    A free, mobile application for the Emergency Response Guidebook 2012 is available from the Department of Transportation's Pipeline and Hazardous Materials Safety Administration. The guidebook helps first responders handle hazardous materials quickly. "During those first critical moments when you go to an incident -- for example a tractor-trailer filled with a chemical -- you need to know immediately how to respond, and that's the information the ERG provides," PHMSA Administrator Cynthia Quarterman said. Urgent Communications (1/24) LinkedInFacebookTwitterEmail this Story
  NENA News 
  • Free Webinar -- Lessons From the Field: How Data Provided by Smart911 from AT&T Enhances 9-1-1
    PSAPs across the country are leveraging additional data on 9-1-1 callers to improve emergency communications and responses. What can we learn from those at the forefront of integrating additional data into the response process and how can you begin to incorporate rich information on callers into your center?

    This free webinar explains Smart911from AT&T -- a simple way to enhance 9-1-1 call taking and response capabilities without adversely affecting the call taking process for your staff. This free webinar explains and demonstrates:
    • Types of data affecting calls today, including medical data, building data, photos of children, etc.
    • How additional data can be easily collected and managed
    • How Smart911 is deployed and supported
    Thursday, Feb. 14 at 1:00 p.m. Eastern time. Register today for free! LinkedInFacebookTwitterEmail this Story
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Resentment is like taking poison and waiting for the other person to die."
--Malachy McCourt,
Irish-American actor, writer and politician

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