| All the news that's in the news about the airline industry |  |
| Passenger Experience |  |  |
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- Survey: Passengers experience a "world of frustration" at the airport
More than 90% of air travelers experience a "world of frustration" at the airport, a new survey shows. Airport check-in, security screening and immigration processing are the big three offenders, according to the March survey conducted by lounge operator Priority Pass. "We are living amongst a generation of 'instanity' -- we expect everything to happen right now and when it doesn't, life, frustratingly, slows down," said company executive Jonathan French. Airport-World.com
(4/17)     
| Connectivity & Technology | | |
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- Honeywell, Inmarsat sign 20-year, $2.8B deal
Communications giants Honeywell and Inmarsat have reached a 20-year, $2.8 billion deal to expand Inmarsat's satellite-powered Global Xpress connectivity network. Honeywell will "develop, produce and distribute the onboard hardware" for the system, Air Transport World reports. "This is really the first satellite network for aerospace that was designed for mobility and mobile users," said Carl Esposito, Honeywell's vice president of marketing and product management. The Wall Street Journal
(4/17), Air Transport World
(4/18)
- New Thales center will develop IFE solutions for Qatar Airways
Qatar Airways will benefit from the new Thales QSTP-LLC research center that has set up shop in Doha, Qatar. The center will be commissioned "to further develop in-flight entertainment solutions" for the airline, this post says. "The new center will ensure that the development and implementation needs of Qatar Airways will be met quicker with improved timelines for content updates on our aircraft," said Qatar Airways CEO Akbar Al Baker. ArabianAerospace.aero (U.K.)/Technology blog
(4/17)
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- Carry-on-baggage fee is the right move for Allegiant, blogger says
 This blogger notes that the carry-on-baggage fee initiated by Allegiant "fits perfectly with the rest of Allegiant's fee portfolio." However, Brett Snyder doesn't believe other airlines will jump on the bandwagon. "More likely than not, this will simply be another differentiator between the ultra-low-cost carriers and their pricier cousins," he writes. APEX Editor's Blog
(4/17)
- Garuda Indonesia is expanding service in Asia
Garuda Indonesia plans to aggressively expand its service throughout Asia with sales offices in Taipei, Taiwan, and Haneda, Japan. The carrier also will begin flights to Auckland, New Zealand. "The opening of the Jakarta-Auckland route will also help Garuda passengers to fly to European and Latin American countries," said CEO Emirsyah Satar. The Jakarta Post (Indonesia)
(4/17)
| Association News | | |
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- Airlines: Promote the Passenger Choice Awards to your customers
Airlines are encouraged to invite passengers to vote online at www.PassengerChoiceAwards.com through 30 June 2012. Airlines can participate by distributing information about the awards to their customer database, through social media, via print material and on their website using the logos and marketing collateral (print ads and digital ads) found on the APEX website. The Passenger Choice Awards have rapidly distinguished themselves as the industry's foremost honor, as they represent the opinions of YOUR passengers. To participate in the Passenger Choice Awards, airline companies should submit the Best Passenger Experience In Region entry form by 30 June 2012.
- Save the date for the APEX 2012 EXPO!
Mark your calendars today for the APEX 2012 EXPO, which will be held 17-20 September in Long Beach, Calif., USA. Registration will open late spring 2012. It is the industry's four-day premier event featuring top-notch education and the latest and most comprehensive display of airline-related technologies, products and services. Last year's event attracted more than 2,300 aviation professionals who all have one thing in common: commitment to improving the airline passenger experience. Make sure you don't miss APEX 2012 EXPO!
| SmartQuote | | |
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 | A daydreamer is prepared for most things."
--Joyce Carol Oates,
American author
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| About APEX |
The Airline Passenger Experience Association (APEX) encompasses a network of businesses and professionals that are committed to providing a world-class airline
experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience: from designing, building and installing
seating, entertainment and communications systems on commercial aircraft, to airport lounges and inflight dining. Visit www.apex.aero for more information.
APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe,
China, the Middle East, India and Southeast Asia.
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| | Recent apexnews Daily SmartBrief Issues:
- Tuesday, April 17, 2012
- Monday, April 16, 2012
- Friday, April 13, 2012
- Thursday, April 12, 2012
- Wednesday, April 11, 2012
| | | Lead Editor: Angela Giroux-Scheide
Contributing Editor: John McGran
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