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December 27, 2012News for travel agents

  Business and Industry Watch 
  • Stormy weather forces flight cancellations across the U.S.
    Several U.S. carriers including American Airlines, United Airlines, US Airways and Delta Air Lines announced flight cancellations Wednesday as the northeastern U.S. was threatened by snowstorms. FlightAware.com reports that 1,761 flights were called off Wednesday, and more than 310 scheduled flights for today have been canceled. CNN (12/27) LinkedInFacebookTwitterEmail this Story
  • Other News
  Trends and Technology 
  • NDC model will serve as product aggregator for agents, IATA says
    The New Distribution Capability model being developed by the International Air Transport Association will supplement the traditional GDS model by providing travel agents with an aggregated view of airline products, the group says. At the same time, airlines will be able to offer the same products through their own direct channels to increase sales. "NDC is not a GDS bypass and is not a travel-agent bypass. Quite the opposite: It gives GDS and travel agents the ability to access the same product offers when airlines sell their products directly to consumers via their websites," said Eric Leopold of the IATA. TravelMarketReport.com (12/27) LinkedInFacebookTwitterEmail this Story
  • Other News
  Destination of the Week 
  • Derry, Northern Ireland, chosen U.K. City of Culture
      
    In 2013, Derry, Northern Ireland, will be front and center as the U.K.'s inaugural City of Culture, hosting an array of cultural events throughout the year, including the famous Turner Prize for art. LinkedInFacebookTwitterEmail this Story

  Home-Based Agent Update 
  • Top business-enhancing tips for the new year
    Soliciting referrals from clients and partner organizations is just one solid strategy that travel agents can employ to strengthen their business in 2013. This feature details other practical strategies that were suggested by marketing and travel-industry experts throughout the year. TravelMarketReport.com (12/17) LinkedInFacebookTwitterEmail this Story
  Consumer Travel News 
 
  Regulatory and Legislative 
  Best Practices 
  • Column: A mission statement helps ensure consistent marketing
    Travel agents should develop a mission statement for their businesses that will serve as a guideline when creating their marketing content, Richard Earls writes. "A mission statement should be a compass for your business, a way of synchronizing all of your efforts to keep them properly aligned, in unison and consistent," Earls writes. Travel Research Online (12/13) LinkedInFacebookTwitterEmail this Story
  Small-Business Strategies 
  • 7 ways to offer superior customer service
    You can offer top-notch customer service by hiring employees who care about their work and treating each customer as an individual, writes Susan Payton, drawing on advice from the book "High Tech, High Touch Customer Service" by Micah Solomon. It's also important to offer a little something extra and to continuously look for ways to improve your service. Small Business Trends (12/21) LinkedInFacebookTwitterEmail this Story
  • Employee gifts that keep giving all year long
    You can help your employees to reach their potential by giving them some autonomy and some flexible work options, writes Rieva Lesonsky of GrowBiz Media. "Being able to work at home, work remotely or work flexible hours are top perks employees desire," she writes. It's also a good idea to offer employees opportunities to develop their skills, she notes. SCORE Small Business Success Blog (12/25) LinkedInFacebookTwitterEmail this Story
  ASTA Spotlight 
  • Be one of the first to stay at the JW Marriott Marquis Dubai -- ASTA's International Destination Expo (IDE) 2013
    The JW Marriott Marquis, newly opened this month, is the official conference hotel for ASTA's IDE Dubai 2013. Elevated above Dubai's skyline, the JW Marriott Marquis Hotel Dubai is ideally located five minutes away from the Burj Khalifa and the Dubai Mall and only 20 minutes away from the Dubai International Airport. The hotel features chic rooms and suites; offers exceptional event and business facilities; and an enticing selection of restaurants and lounges with astonishing views. Be one of the first groups to stay at this five-star hotel during ASTA's IDE in Dubai. Register today. LinkedInFacebookTwitterEmail this Story
  • Smartphone app
    ASTA membership? We have an app for that. Announcing ASTA's app for iPhones, Androids and BlackBerrys, providing members with access to top-rated member services no matter where they are. You get real-time access to association news, member directories, ASTA event info, critical industry alerts and more. LinkedInFacebookTwitterEmail this Story
Learn more about ASTA ->Resources  |  Conferences  |  Consumer Travel Information  |  Join ASTA

  SmartQuote 
People who lean on logic and philosophy and rational exposition end by starving the best part of the mind."
--William Butler Yeats,
Irish poet and playwright


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