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March 11, 2013
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Spa industry news

  Spa Spotlight 
  • Real guys go to spas, one reviewer finds
    A stifling sauna, pummeling massage and nervousness about nudity all loomed large for James Durston's first spa experience, but his day at the Four Seasons Spa in Hong Kong won the reviewer over. "Best of all," he writes, "I was still a real man. I just happened to have incredibly silky skin." CNN (3/10) LinkedInFacebookTwitterEmail this Story
  • Lavender reigns at new Mich. day spa
    Photos of fields purple with lavender, shelves stacked with lavender-infused products, and an upcoming art show featuring local artists' renditions of the flowering plant: It's all part of the atmosphere at Lavender Garden Day Spa, which opened recently in Kalamazoo, Mich. Owner Claudia Sosulski says the direction of her massage-and-skin care business was inspired by time she spent cycling through lavender fields in France. (Michigan) (free registration) (3/8) LinkedInFacebookTwitterEmail this Story
5 tips for managing negative online comments
The Internet gives your customers a voice online, but what can you do when that voice is yelling negative comments? With 5 tips, you can learn how to positively respond and help direct the conversation. Read the article and learn the 5 ways to respond positively.

  Retail Rundown 
Building Workplace Trust 2015
Interaction Associates' 6th annual research study tracking trust on the job, Building Workplace Trust, is out, and more than half of employees surveyed give their organizations low marks for trust and leadership. Yet this year's findings again point to how high trust leads to better outcomes and financial results — and even boosts innovation.

  Hospitality Trends 
  • Hotel spas focus on indulgence, but also guest wellness
    Hotel spas are shifting some focus from indulgent treatments to ones that have health and medical benefits such as information from on-site nutritionists. More hotels also are offering medical-based services to treat guests holistically. Some spas are not huge moneymakers, but four- and five-star hotels are expected to have them, this feature says. (3/7) LinkedInFacebookTwitterEmail this Story
  • Survey: Americans' travel sentiment higher than before recession
    A new survey by MMGY Global indicates that consumers' travel sentiment has improved, surpassing even a benchmark rating established in March 2007. The study found that about 57% of all U.S. adults are looking to go on a vacation within the next six months. Business-travel sentiment also grew, with 20% of respondents indicating plans to take at least one business trip over the next six months. TravelPulse (3/7) LinkedInFacebookTwitterEmail this Story
How to Achieve IT Agility: A Survival Guide for IT Decision Makers
When business teams add new apps and services to already-strained networks, IT departments are accountable for making everything work. Is your team ready for this challenge? Read this eGuide to learn how IT teams are automating their networks, why they're utilizing Ethernet fabrics and SDN, and what success looks like as they regain network control and business relevance.

  Business Best Practices 
The ROI of Privacy with TRUSTe Solutions
Investment in a Data Privacy Management Platform can deliver significant, positive financial returns for corporate bottom lines. The "Total Economic Impact (TEI) of TRUSTe" Study explains how Forrester Analysts calculated a 151% ROI for TRUSTe customers. Download the study now.

  Customer Service 
  • Getting customers to sing your praises
    Happy customers are great, but customers who can't stop raving about your business are even better, and it's not hard to get them, writes Jennifer Horowitz, marketing director for EcomBuffet. She suggests giving customers "one nicely placed freebie" that surprises them, use honesty when talking about the advantages and limitations of your product, or perhaps deliver the service faster than promised. B2C Marketing Insider (3/9) LinkedInFacebookTwitterEmail this Story
  Water Cooler 
  ISPA Info 
  • Guess the keynotes and win a prize!
    The October 2013 ISPA Conference & Expo will be here before you know it. In the meantime, take part in ISPA's new "Guess Our Keynotes" contest. Visit and click on the "Guess Our Keynotes" button to submit your guess for a chance to win a full-Conference registration. Submit your guesses by April 8 to be eligible to win. LinkedInFacebookTwitterEmail this Story
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