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November 13, 2012
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News for the retail banking industry

  Top Story 
 
  • Raj Date will depart CFPB on Jan. 31
    Raj Date, deputy director for the Consumer Financial Protection Bureau, is leaving his job Jan. 31, "after the CFPB finalizes the slate of mortgage rules Congress mandated," a spokeswoman says. Date helped establish the agency and ran it until President Barack Obama appointed Director Richard Cordray. The Wall Street Journal/Dow Jones Newswires (11/12) LinkedInFacebookTwitterEmail this Story
Banking by Appointment
Banking by Appointment is a rapidly growing trend which empowers customers to instantly book in-branch or phone appointments. One-to-one appointments with customers provide banks the greatest means to deliver personal service, build trust, and increase revenue. Take an interactive test drive and watch the video to LEARN MORE.
  Retail Banking Roundup 
 
STRONG Consumer Finance Servicer Ranking Reaffirmed
Standard & Poor's Ratings Services reaffirmed its STRONG ranking of CenterOne Financial Services LLC. CenterOne has maintained this status since 2004 and is the only consumer finance, automobile loan and lease servicer to achieve this distinction — which is the highest ranking possible.
  Emerging Channels 
  • Mobile payments market heats up
    Officials with mobile payments startup Square say they aim to work with every business in the U.S., and hope their partnership with Starbucks will increase use among consumers. Other payment companies are also battling for a share of the growing market. Reuters (11/13) LinkedInFacebookTwitterEmail this Story
10 ways to inspire creativity in your staff.
Fostering creative business practices isn't as hard as it seems and can lead to smart solutions. Use these ten techniques to help inspire and encourage creativity in your staff. Read the article and learn 10 ways to get the creative juices flowing.

  Industry News 
 
  • Supreme Court will hear merchant case against AmEx
    The Supreme Court agreed to hear American Express' appeal of a lower-court ruling that allows a group of merchants to join together to challenge the company's transaction rules. The case involves a group of merchants that want to pursue a class-action case against American Express on antitrust grounds. The company argues that its agreement with the merchants and restaurants allow only individual arbitration. Fox Business/Dow Jones Newswires (11/9) LinkedInFacebookTwitterEmail this Story
Transformational Journeys: Modern Business Planning
Harvard Business Review explores why CFO's and their finance organizations must adapt to the changing landscape of their markets and how big data, organizational collaboration, and new cloud-based planning and analysis technologies are driving successful change.
Click here to access the report.

  Regulatory Report 
  Legislative Affairs 
  • White House quietly lobbied firms for debt-deal support
    Months before the election, White House aides were already working behind the scenes to persuade business executives, including some on Wall Street, to back President Barack Obama's plan for reducing the deficit and averting the "fiscal cliff." The Obama administration wanted support for a combination of spending cuts and tax increases before beginning talks with Congress. Bloomberg (11/13) LinkedInFacebookTwitterEmail this Story
  Career Development 
  • Do you manage everything well except your own career?
    Neglecting your own career can bring about the same consequences as failing to properly manage an employee, Dorothy Tannahill-Moran writes. To keep your career on track, set goals, make necessary adjustments and get feedback to "help reinforce your progress and help you know where you need to do things differently to stay on course," she writes. CareerRocketeer.com (11/11) LinkedInFacebookTwitterEmail this Story
  CBA Connect 
  • Conversations with CBA
      
    "Conversations with CBA" is an informative video series to learn about the latest trends in retail banking from industry leaders. The videos feature insightful interviews with recognized experts from both the banking and regulatory sectors. In today's exceptionally challenging economic and regulatory environment, it is vital to stay abreast of the most recent developments. This series, produced by the Consumer Bankers Association, is geared specifically to retail banking professionals, with in-depth coverage of the most current issues, such as the CFPB, CRA compliance and challenges in small-business lending. Click here to view the latest installment and to check out the full video series. LinkedInFacebookTwitterEmail this Story

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  SmartQuote 
For the happiest life, rigorously plan your days, leave your nights open to chance."
--Mignon McLaughlin,
American author and journalist


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